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■ VOLUME III, NO. 10
APACE WITH THE PACEMAKERS
OCTOBER, 1960
Decision Due On Knoxville-Norfolk Route
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IN A FOREST of Teletype machines, communicationists finish the
last days in their old quarters. Shown working in their temporary obstacle
course are (left to right): Superintendent of Communications L. A. Wat
son, Bob Reagan, Bill Fagan of A T & T, Linda Wilkins, Supervisor of
Switching Center Sue Martin, Nancy Mabe and Julia Morrison.
ELBOW ROOM in new location is demonstrated by Sue Martin
(left) and Linda Wilkins. Shown above is a corner of the Relay Center.
Four Depts. RelKoted-
"Moving Day" At INT
Four INT departments moved
this month to new quarters on
the second floor of Smith Reyn
olds Airport.
The Relay Center, Space Con
trol, Flight Control, and Opera
tions Control completed their re
location September 15.
The departments’ new “home”
features increased space facili
ties plus a crew room for flight
personnel.
The move was at times a hec
tic one since, in the Relay Center
for example, messages sent and
connections formerly made by
tape had to be Teletyped man
ually while equipment was being
set up and readied for operation
in the new location.
In addition to increased effi
ciency because of more space,
more time is expected to be
saved by the pilots since they
can compile flight information
New Point Planned
Piedmont has been authorized
to serve Frankfort as a separate
point in a recent decision by the
CAB, and expects to be serving
that city on a trial basis by De
cember 1, 1960.
K. E. Ross, Superintendent of
Stations, and W. A. Blackmon,
Superintendent of Ground Op
erations, recently visited Frank
fort to check on airport facilities
there.
directly from flight control and
weather centers without time-
consuming trips between the old
quarters and the terminal.
Piedmont l-iost
To Convention
Piedmont Airlines will be host
to over 50 representatives of
foreign and domestic airlines
during the Annual Industry Cus
tomer Relations Conference here
October 13 and 14.
According to Stan Brunt, Pied
mont Superintendent of Passen
ger Service and Secretary for the
Conference, every U. S. airline
will be represented, plus Scan
dinavian Airlines, Denmark;
Alitalia Airlines, Italy; and Bri
tish Overseas Airways Corpora
tion, England.
Managers from customer rela
tions, passenger service and
claims departments will discuss
new methods and approaches to
problems arising in these areas
with a view toward better pas
senger service.
In addition to Brunt, other
Conference officers are; Business
Chairman, V. P. McCauley, New
York City, American Airlines;
and Liaison Officer, Gene Mace-
ron, Washington, D. C., Capital
Airlines.
Interconnect Between Eastern
And Piedmont In Operation
Air Fair Slated
At INT Airport
Piedmont participated in the
Winston-Salem Junior Cham
ber of Commerce’s annual Air
Fair October 2 at Smith Reyn
olds Airport.
Static displays of aircraft
showing the progress of avia
tion in this area included air
planes from Piedmont’s Beech-
craft and Piper outlets.
D. R. “Red” Willard, Superin
tendent of Engine Overhaul for
Piedmont Aviation, Inc., demon
strated his flying model Vis
count.
Military aircraft were also
on display, among them a T-33,
a C-123, and an H-19 from Sey
mour Johnson Air Force Base,
Goldsboro, N. C.; an F-87 from
the Air National Guard, Char
lotte, a Grauman S-2F from the
Navy at Norfolk; and aircraft
from the Army Reserve and the
Air Force Reserve.
The Twin City Sentinel’s Avia
tion Editor Ed Robins, General
Chairman of the Air Fair, sched
uled a high speed run over the
airport by an F-102 from Sey
mour Johnson AFB which was
cancelled due to low ceiling.
Ann Herring, Miss North Caro
lina, was one of the guests at the
Fair, which was set from 1 to
5 p.m. I
Faster confirmation of reserva
tions and increased accuracy of
communications between the en
tire Eastern and Piedmont Air
lines systems will be the main
feature of the new Interconnect
Teletype System installed Sep
tember 22.
According to Superintendent
of Communications L. A. Wat
son, any Piedmont station may
now send a reservation or lost
and found message to any East
ern Airlines station. Such mes-
sages were formerly handled
separately by the companies via
Teletype or telephone.
An Eastern dispatch destined
for PI Charlotte and PI Wash
ington, D. C., will appear in the
Piedmont office at these points.
All other messages going be
tween Eastern and Piedmont go
through Piedmont’s Relay Center
at Winston-Salem.
W. J. Keating, Communica
tions Manager, and Miss Eliza
beth Whittaker, Manager of
Switching Center, both of East
ern’s Atlanta office, assisted Mr.
Watson and Mrs. Sue Martin in
working out procedures and
formulating methods of opera-
itlon.
It was “old home week'" fc^
Watson, since he hired Keating
20 years ago as a radio operator
at Eastern, and Miss Whittaker
was one of the first Teletype
employees hired by Watson, also
at Eastern.
(Continued on Page Six)
Letter From A Customer
They'll Have To Wait
A While For This One
Dear Sir;
Over the years our family has
had a most pleasant association
with Piedmont Airlines. While
traveling with you, our trips
have been characterized by cour
tesy and cooperation from all.
By the time our eldest son was
three years old, he had crossed
the state 16 times from Wilming
ton to Charlotte with me in the
care of a most kind Piedmont
steward. Last year both our boys
(aged nine and five at that time)
traveled to Charlotte in the care
of another steward whose friend
ly concern made him the family
hero for some time.
Your air personnel has always
been kind and considerate of our
family — from rerouting sched
ules and warming baby bottles
to meeting relatives and buying
popsicles. Our boys love flying
and all their “air hours” have
been on Piedmont. Both have
often desired to visit your head
quarters in Winston-Salem.
In view of all the kindnesses
shown us by your airline, I feel
it is only right to try to show
you a kindness now too.
A short time ago “Mr.” Samuel
Glasgow III sent in to Beech-
craft for free information con
cerning their planes. Almost im
mediately he received the infor
mation he requested. This with
the pictures and other adver
tising material interested him
greatly. And yesterday, to the
surprise of all the family, he re
ceived a letter from you indicat
ing t h a t a representative from
Beechcraft and from you would
call on him shortly. “Mr.” Glas
gow was thrilled beyond words
and would be quite delighted to
meet or even talk to one of your
representatives when they are
in this area. In fact, I can’t help
but hope one will be able to call.
However, in all fairness to you
and to that representative, my
husband and I feel that I must
tell you that your very interested
potential Beechcraft customer,
“Mr.” Samuel M. Glasgow III, is
only ten and one half years old.
Yours truly,
Mrs. Samuel M. Glasgow
307 Main St.
Wallace, N. C.
Just another fine example from
Piedmont’s aggressive sales staff.
Keep up the good work.
Airline interline business is
big business these days. For
1959, it is predicted that $1.25
billion of passenger revenues
will result from interline agree
ments between, and among, the
world’s scheduled airlines.
Oi'al argument on the “severed
and expedited” portion of the
Piedmont Area Case involving
the Norfolk-Knoxville route was
heard September 21 by Board
members Whitney Gillilland,
Chairman; Gen. John S. Brag-
don; and Allan S. Boyd.
Interests Represented
Parties interested in the Nor
folk-Knoxville route, and appear
ing at the CAB session were:
Piedmont Aviation, Inc.; Capital
Airlines; Eastern Airlines; the
Norfolk Port and Industrial Au
thority; the City of Asheville,
N. C., and the Asheville Cham
ber of Commerce; the City of
Charlotte, N. C., and the Char
lotte Chamber of Commerce; the
Wilson/Pitt County — City of
Greenville Airport Commission;
and the Greensboro-High Point
Airport Authority.
Also the City of Hickory and
the Hickory Chamber of Com
merce; the Raleigh-Durham Air
port Authority; the City of Rocky
Mount, N. C., and the Rocky
Mount Chamber of Commerce;
Rowman County, N. C.; the Air
port Commission and the Board
of Commissioners of Forsyth
County, N. C.; the Winston-Sa-
lem Chamber of Commerce;
Elizabeth City, N. C.; and the
South Carolina Aeronautics Com
mission.
Piedmont Aviation was repre
sented by President T. H. Davis,
Vice President C. G. Brown
Norfleet, Piedmont
Boai'd member, and Attorney
Cecil Beasley.
Oral argument is the last pro
cedural step before a CAB de
cision in a route matter.
Commenting on the proceed
ing, Mr. Brown said, “Since the
Examiner and the Board have
accorded expedited treatment to
the Norfolk-Knoxville route, we
are hopeful that a decision from
the Board will be forthcoming
within the next 30 to 60 days.
The route in question, segment
3 of AM-51, is now held by Capi
tal Airlines which wishes to
drop its services. Piedmont now
serves all but two cities on this
route and is supported by Capi
tal as its replacement.
Examiner Recommendation
CAB Examiner Keith recom
mended that the route be di
vided at Raleigh-Durham with
one segment going to Pinehurst-
Southern-Pines-Aberdeen and to
Charlotte; the other segment
comprising Greensbor o-High
Point, Winston-Salem, Charlotte,
Hickory, Asheville, and Knox
ville.
Keith, who was in an automo
bile accident last July, attended
the Oral Argument and appeared
(Continued on Page Six)
New Schedules
To Debut
New flight schedules will go
into effect October 30, but will
reflect no major flight or time
adjustments.
Chief change will be shifting
flights from cities currently on
Daylight Saving Time back to
Eastern Standard Time.
According to Preston Wil-
bourne. Director of Tariffs and
Schedules, employee schedules
will be sent to stations the first
week of October, reflecting
changes effective October 30.
Another revision is planned
for December 1.