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VOLUME III, NO. 11
APACE WITH THE PACEMAKERS
NOVEMBER, 1960
Frankfort On Service By December
PERUSING PROBLEMS at the Airlines Customer Relations Con
ference are (left to right) Hank Harvey, Scandinavian Airlines; Frank
Cardman, Pan American Airlines; Stan Brunt, Piedmont Airlines; and
Conference Business Chairman V. P. McCauley, American Airlines.
Perusing Problems
PI Hosts INT Conference —
Passenger Service Group
“Customers of any airline
blame the airline, in a great
many instances, when something
goes wrong. He may have a legit
imate complaint in which case
we hasten to see that he gets
satisfaction.”
So said V. Paul McCauley, As
sistant to the Vice President of
Sales and Services of American
Airlines, at the recent annual
Airline Customer Relations Con
ference in Winston-Salem.
The conference was hosted by
Piedmont Airlines. President
T. H. Davis welcomed the group,
which included representatives
from every U. S. airline plus
lines in England, Italy, and
Sweden.
Vice President C. Gordon
Brown also spoke before the rep
resentatives, tracing the history
of Winston-Salem, and Old Salem
in particular.
Chief topics of discussion at
the meeting were better ways to
serve passengers and handle all
types of complaints. As Frank
A. Cardman, Claims and Insur
ance Officer for Pan American
Airlines remarked, “We as a
group like to hear of mishand
ling of passengers, of instances
where our service standards
have fallen down.”
Henry H. Harvey of Scandina
vian Airlines noted that such
meetings as the conference are
beneficial because “Since trans
portation is our product, it is
our responsibility to uncover
CAB Appoints Two
The Civil Aeronautics Board
this month announced the ap
pointments of Mrs. Grace M.
Biermann as Chief of Public In
formation, and George W. Halde-
mann as Special Assistant to
Melvin N. Gough, Director of the
Board’s Bureau of Safety.
Mrs. Biermann has been with
the CAB since 1939. Her experi
ence in transportation includes
10 years with the Interstate
Commerce Commission prior to
the establishment of the CAB.
Mr. Haldeman is a nationally
(Coatinned on Paee Six)
problems involving service so as
to have a self analysis of our
product.”
Stan Brunt, Piedmont’s Super
intendent of Passenger Service,
was Chairman of Arrangements
and Secretary for the Con
ference.
New officers elected at the
meeting were; W. D. Huff, Delta
Airlines, Business Chairman;
George H. O’Brien, Southern Air
ways, Secretary; Harry F. Mar-
den, Jr., Northeast Airlines, Ar
rangements Chairman; and Gene
Huff, TWA, Liason Officer.
Simpson Joins Staff
Of Beechcraft Sales
Bill Simpson has joined the
staff of the Beechcraft Sales of
fice of the General Aviation Di
vision in Winston-Salem.
Simpson, formerly a ^ales rep
resentative with Roadway Ex
press, Inc., is a native of Win
ston-Salem and is married to the
former Suzanne Walker, also of
that city. They have two chil
dren.
He attended Reynolds High
School, the University of North
Carolina, and served in the Air
Force for four years, where he
received his pilot training.
Of his new job. Bill says, “I’ve
been interested' in aviation for
some time, and am looking for
ward to my association with the
company.”
Decision Due
On SDF Time
Louisville, formerly on Cen
tral Daylight Time, shifted back
to Central Standard Time Oc
tober 30.
The ICC Examiner has recom
mended that that portion of Ken
tucky be placed on Eastern Stan
dard Time, but a decision from
the Board will not be forthcom
ing until December.
If favorable, Louisville will
then be on the same time as the
rest of Piedmont’s stations.
Fowler Picked
For ATA Post
Joe Fowler, Director of Per
sonnel Administration, and Jim
Bradley, Employment Supervi
sor, returned from the recent
Personnel Relations Conference
of the Air Transport Association
in Washington, D. C., with a
feather for Piedmont’s cap.
The “feather” was Fowler’s
election to the Conference Exec
utive Committee for a two-year
term. This is one of the few
times a representative of a local
service carrier has been elected
to such a post.
The Conference in general is,
according to Fowler, “A forum
to exchange ideas, and has as
sumed greater proportions be
cause the picture of the airline
industry is changing so rapidly.”
Among the topics discussed at
the meeting were: “Labor Rela
tions in the Airline Industry”;
“Employers and Employees,
Their Common Objectives”; and
“Company Publications and La
bor Relations.”
A question and answer period
followed the speech on each
topic. The local service carrier
personnel executives met follow
ing the general conference to
discuss problems peculiar to
their own airlines.
Personnel executives from
every U. S. airline, plus Canada
and Latin America attended the
Conference, which will be held
on a quarterly basis.
No Radical Change
For New Schedules
New schedules will go into ef
fect December 1, but will not re
flect any radical changes as
previously proposed.
Copies of the proposed sched
ule containing major changes
had been sent to station person
nel, but a decision was made in
favor of a more conservative
schedule.
According to General Traffic
Manager R. E. Turbiville, “A
radical change would require
over-nighting F-27’s at some
terminals which do not have ade
quate maintenance parts and per
sonnel. The cost of setting up
such bases would be prohibi
tive.”
The schedule as revised will
increase Washington service by
five flights a day.
E. A. Martinez
Martinez New
RIC Salesman
General Sales Manager W. G.
McGee announces the appoint
ment of E. A. Martinez as Sales
Representative for Richmond.
“Marty” Martinez has a back
ground in aviation stretching
back several years. He was with
American Airlines before joining
Piedmont, and served with them
as a Reservations Agent, Air
freight Agent, and Ticket Agent.
Born in Newark, N. J., he is a
graduate of East Side High
School and Central Technical In
stitute, and served in the U. S.
Navy during the Korean conflict.
Martinez is married and has
two children.
Meeting Kicks Off
United Fund Drive
A United Fund meeting for all
INT employees was held October
13 to spark the Fund’s campaign
in Forsyth County as well as in
North Carolina and other states.
After an introduction by Di
rector of Personnel Administra
tion Joe Fowler, United Fund
representative Dave Rickard
showed a short movie titled
“Your Finest Hour,” showing
the good an hour’s pay can do
through the Fund’s various
agencies.
Employees are urged to par
ticipate in their local station’s
United Fund drive.
Robertson Agent of the Month
First Picked for NE Division
Joseph Edward (Joe) Robert
son of Bluefield has been selected
as “Agent of the Month” for the
Northeast Division.
The selection is the first in the
“Agent of the Month” program
put in operation
September 15 by
Ed Best, Divi
sion Station Sup
ervisor.
Any Piedmont
Agent below
supervisory ca
pacity in the Northeast Division
is eligible for the program. Nom
inees are judged on their courte
Robertson
sy, cooperation, initiative, ap
pearance, dependability, and de
sire to perform beyond the
normal call of duty.
This month’s winner seems to
have fulfilled all the above quali
fications, Bluefield personnel
said “ ... of the basic qualifica
tions prescribed for . . . agent of
the month ... Joe has performed
an excellent job in each.”
The nomination went on to
praise Robertson for his courtesy
and initiative, citing as one of
his most recent Piedmont proj
ects the painting of the office
(Continued on Page Two)
Dedication Being
Planned
A new point on Piedmont’s
system will be added December
1 when service begins into
Frankfort, Kentucky.
Piedmont was granted author
ity by the CAB to serve the city
as part of the Board’s decision
in the Great Lakes Area Local
Service Case. Plans to install a
station there have been under
way for the past two months.
Although it’s the state capitol
of Kentucky, Fra nkfort has
never had airline transportation.
The city will soon be served by
DC-3 equipment featuring two
round trips a day plus air mail
service. i
Tentative plans call for a dedi
cation ceremony the afternoon
of December 1, and will feature
an address by Kentucky Gover
nor Bert Combs, plus a dinner
for airline officials.
Office Setup
K. E. Ross, Superintendent of
Stations, and W. A. Blackmon,
Superintendent of Ground Op
erations, are coordinating efforts
to set up office and hangar facili
ties there. Final decisions on per
sonnel to man the station should
be final the latter part of No
vember.
Large distilleries and capitol
offices form the largest part of
Frankfort’s business. A city of
26,000, it will receive air travel
service under the CAB’s “use it
or lose it” policy, which stipu
lates that at least five passengers
must be boarded a day from a
city in order to be served by an
airline.
Flights Serving City
The following flights will be a
part of Piedmont’s service to the
city: Flight 376, originating
Louisville, arriving Frankfort
11:29 a.m., departing 11:32, termi
nating in Richmond; Flight 358,
originating Cincinnati, arriving
Frankfort 8:41 p.m., departing
8:44, terminating in Tri-Cities.
Flight 351, originating Tri-
Cities, arriving Frankfort 9:40
a.m., departing 9:43, terminating
in Cincinnati; and Flight 355,
originating Wilmington, arriving
Frankfort 5:02 p.m., departing
5:05, terminating Cincinnati.
Piedmont Supporters
Piedmont has had vigorous
supporters in the area, among
which are the members of the
Aviation Committee of the
Frankfort Chamber of Com
merce, headed by Robert Pearce,
the Chamber’s President, V. O.
Barnard, Jr.; Philip Swift, Com
missioner of Aeronautics for the
State of Kentucky; and J. Glen
Singleton, head of the Capital
Travel Service.
American Cuts Flights
American Airlines has once
again moved to suspend service
to Roanoke.
It cut its New York-Roanoke
flights down to one a day effec
tive the first of October, and is
attempting to petition the CAB
for permanent suspension of
service.
The airline, in an effort to
speed a decision, is hoping to tie
in with the Piedmont Area Local
Service investigation now ready
for consideration by the Board
on the basis that the two are
interrelated.