rHEPiEomonim
DECEMBER, 1962
itnlTna.
PAGE TWO
Piedmont Aviation, Inc.
SMITH REYNOLDS AIRPORT
WINSTON-SALEM, N. C.
Editor: Cleta Covington
CORRESPONDENTS THIS ISSUE
Barbara Rippy, CLT-F; Dave McGregor, SOP; Peggy Sauser,
DCA-CTO; Roger Greenlaw, SHD; Libby Reed, CHO; Tommy
Young, ATL-O; Bob Wylie, ORF; Don Tate, GSO; Ruth Shu
mate, CRW; Bob Steppe and Elaine Sturr, CVG-F; R. R. Price,
DAN; Gene Shore, MBC; Ashlyn Hammett, CAE; Frank Reyn
olds, LYH; Frank Slone, RMT; Fred Smith, PHF; Virg Flinn,
PKB.
VFR
with
Turby
By the time this is published, Christmas will have come and
gone, and I hope everyone had a merry one. I know T. L. and Sue
Martin had a nice Christmas, since they are the proud owners of
a Super Dooper Wildcat Buick Convertible” with everything
attached, including a speedometer which, when it reaches 55 re
ports to the driver, “That’s fast enough.” At 60, it says in a loud
voice. Slow Down,” and at 70 MPH, it cries out, “Crazy Man,
Crazy.” Now you have to see this gorgeous thing to believe it.
Custom built to the Martins’ specifications. No fox tail on the
antenna — but a mink tail! The rear view mirror is in technicolor.
I could go on and on about the extras, but this publication doesn’t
have enough space for that.
We had the following station visitors last week to receive
-Ihslr _1q years;
Tom Finney—RDU, George Gentry—AVL, Carl Lipscomb—CRwi
E. L. Lee—ECG—all five years. It was a pleasure to give them
all the “Cook’s Tour” of the home office and maintenance base.
JUST GOSSIP—Forest Bates is a father again—four times. I
gotta talk to that boy. Sheri Folger—getting fatter all the time—I
gotta talk to that boy too! Ken Ross, ole fuddy duddy, getting
grayer and losing that pretty hair. It’s a shame. It used to have
such a nice wave in it. Colonel Saunders just recently moved out
on his farm outside of INT. I am told it’s quite a show place.
I repeat, and I hope they spell it right this time!!
PEACE—A thing you can’t get by throwing rocks at a hornets
nest.
P- S.—The important part of a woman’s letter.
QUARREL—A thing you can avoid if you won’t just jaw back.
THE PIEDMONT
POSTMAN
Dear Sir;
I was a passenger . . . (aboard
one of your flights). I have
never taken so much abuse in
all my life and am very much
disturbed over it.
Our flight was scheduled to
leave . . . and we were advised
that due to mechanical difficulty
it was re-scheduled. When we
finally left the airport . . . the
mechanical difficulty had not
been repaired and we were
forced to land and change air
craft . . . This meant an addi
tional one-hour delay.
I arrived . . . and when I went
to pick up my luggage I found
that it had been left . . . when
we changed planes. I requested
the assistance of your manager
. . . and was nastily advised that
the luggage would not be de
livered until 11 a.m. next morn
ing.
Because of this delay I will not
be able to maintain my very
tight itinerary and therefore will
lose in excess of one day’s work.
I have an additional three flights
to make on your airline this
week and am very much con
cerned over my loss of a day’s
work as I do want to make it
home by Thanksgiving.
I do not generally complain
and I fly in excess of 100,000
miles per year, but I did want
you to know that I will certain
ly not forget the discourteous
service that I received from
Piedmont Airlines and its per
sonnel.
Sincerely,
S.T.
* * *
Dear Sir:
I am writing to you to advise
you of the extra effort and cour
tesy your employee, Mr. Howard
Hughes, Standiford Field, Louis
ville, Ky., extended to me re
cently.
Upon arriving in Newark,
N. J., October 29 aboard Eastern
Air Lines, I became aware that
I had lost my keys. Having
checked unsuccessfully with
Eastern, I wired the parking lot
at Standiford Field to see if they
would check if the keys were
left in the trunk of my car.
By some error. Western Union
called Piedmont Airlines and Mr.
Hughes went out in the rain, re
trieved my keys, and kept them
for me until my return on Oc
tober 31, wiring me at my motel
(Continued on Page Six)
liiniUdcufi
JANUARY
p. R. Bostick, CRW 1
B. D. Caudill, CVG-M 1
E. J. Laskowski, Sta. Mgr.,
CVG-F 1
T. G. Bachan, Capt., ROA 2
H. J. Brendle, INT-FB 2
Joanna Gray, INT-C 2
C. R. Kenney, LEX 2
J. J. Settle, CRW 2
Laura Talbert, INT-C 2
E. C. Kearney, ILM 3
Harold Miller, F/0, DCA 3
J. F. Wood, Supt. of Eng., INT 3
I. S. Everhart, INT-D 4
R. N. Fletcher, INT-FB 4
R. L. Neal, INT-M 4
H. A. Robinson, SHD 4
G. E. Twiddy, ORF 4
C. L. Bunch, F/0, ORF 5
W. H. Finein, Capt., DCA 5
J. D. Pratt, ROA 5
Eva Harper, INT-A 6
J. F. Morris, BAL 6
R. P. Query, RIC 6
Irene Sharpe, INT-C 6
W. J. O’Connell, F/O, ROA 6
R. L. Gilley, BAL 7
R. A. Grass, F/O, ILM 7
T. M. Pierce, DCA 7
E. H. Durham, SDF 8
J. L. Smith, INT-CPA 8
Joyce Gilbert, INT 9
J. L. Kendrick, PKB 9
L. C. Agee, Capt., ROA 10
G. W. Lewis, FLO 10
T. F. Webb, INT-M 10
H. W. Woolridge, LYH 10
J. R. Cansler, F/O, INT 11
T. R. Durrer, CHO 11
A. R. Salyers, CVG 11
E. L. Smoot, BAL 11
L. A. Watson, Dir. of Comm., INT 11
H. W. Kreeger, INT-M 12
A. G. McAllister, INT-M 12
Naomi McGuinn, AVL 12
W. H. Tackenberg, Capt., ORF . .12
H. N. Wilson, INT-M 12
W. C. Wooten, Sta. Mgr., FAY ....12
D. E. Britt, Asst, to Pres., INT ...13
H. K. Saunders, V.P., INT 13
R. S. Logan, INT 14
J. V. Holbrook, INT-M 14
M. C. Moore, SDF 14
Halsie Moser, Sec., INT 14
Celia Saunders, ORF-FB 14
Sarah Welch, INT 14
D. E. Martin, ROA 15
Helen Hopson, TRI 16
M. A. Knouse, INT-M 16
W. D. Mercer, TYS 16
W. D. Terry, INT-M 16
E. G. Cooke, SOP 17
L. O. Golden, INT 17
T. R. Webb, INT 17
D. R. Brown, ROA 18
J. L. Dunn, F.A., INT 18
W. G. McGee, Gen. Sales Mgr.,
INT 18
W. A. Blackmon, Asst, to
V.P., INT 19
C. W. Gray, DCA 19
F. W. Hastings, INT-M 19
J. M. Mason, F.A., TYS 19
W. A. Downs, EWN 20
Isabel Johnson, INT-A 20
Mary Jo Rigney, HTS 20
G. H. Rush, DCA 20
R. J. Snyder, INT-FB 20
T. W. Vaughan, Capt., ILM 20
Shirley Wall, INT-FB 20
Donna Brown, DCA 21
R. P. Haley, Sta. Mgr., GSB 21
D. L. Kiser, INT-M 21
J. G. Swaim, INT-CPA 21
W. C. Yates, INT-FB 21
M. B. Bauguess, INT-M 22
Carol East, ATL 22
C. F. Field, Sta. Mgr., BKW 22
T. F. Finney, RDU 22
R. G. Price, PSK 22
J. B. Robertson, INT 22
H. M. Cartwright, Dir. of
Maint. and Eng., INT 23
H. B. Crites, DCA 23
M. F. Fare, Sec. and Asst.
Treas., INT 23
C. H. Livengood, INT-M 23
W. R. Rowell, F/O, ORF 23
B. D. Turner, HTS 23
D. F. Johnson, INT-M 24
J. T. Nelson, ROA 24
L. J. Braun, F/O, TYS 25
J. W. Broadstreet, F.A., DCA 25
R. M. Foster, INT 25
C. D. Gore, INT 25
W. A. Tomlin, DCA 25
F. O. Leonard, INT-FB 26
J. B. Minnix, LOZ 26
Eugene Banner, INT-FB 27
C. A. Hall, PKB 27
A. G. Melson, Capt., ROA 27
Cletus Shelton, INT-M 27
R. T. Tieke, CVG 27
R. A. Williams, ROA 27
T. F. Beck, INT-M 28
J. R. Cox, INT-M 28
(Continued on Page Six)
Davis
Notable Quotes
T. H. DAVIS, President, Piedmont Airlines
“. . . I’m proud of all of you at Piedmont, and
of the tremendous way you met the challenge of
our expansion program this summer.”
G. H. RIDGEWAY, ATL Airport Manager
Be sure to keep the airport manager s
office aware of your particular problems and
procedures . . . ^Ve get a number of complaints
from passengers and visitors that sometimes air
line employees won’t take the time to help some
one and be courteous. It takes a lot of coopera
tion to make an airport serve its intended func
tion. It’s big business and it’s continuing to grow.”
ARVIN BASNIGHT, Assistant Administrator, FAA Southeast
Region
“We who have worked in aviation have harmed ourselves by
being narrow in concept, provincial in our thinking, and incon
siderate of others’ viewpoints. In the FAA we are now trying to
create an attitude of friendliness. We need this friendly attitude
if we are to complement each other ... We hope to bring a
closer, more personal interest in your problems by having as many
problems as possible decided on local level . . . Cooperation be
tween all elements in industry cannot be overemphasized.”
THOMAS M. MILLER, Vice President of Traffic
and Sales, Delta Airlines
“You people with Piedmont represent a very
special group to us at Delta and it’s a pleasure
to be able to work with you. When Delta sends
its passengers to Piedmont, we know we will
have the service we can count on.”
DON L. SMITH, FAA Assistant Chief of Air
Traffic Control for the Southeast Region
“. . . We’ve been proud of the relationship the
ATC center has always had with Piedmont and
hope it will continue. We seem to get along Miller
better with the Piedmont pilots than those with other lines.”
ROBERT B. MINOGUE, Director of Special Market Services, AT A
“Each individual is a salesman for Piedmont Airlines regard
less of your other responsibilities . . . the Department of Defense
is the largest single user, of commercial transportation today, and
28 per cent of the potential military market is located within the
area served by Piedmont. That 28 per cent has an income of over
a billion dollars, which will give you a good idea of the passenger
potential in this military market. If each state in Piedmont’s dis
trict boarded one more military passenger it would mean $18,662
a month extra revenue.”
HENRY ROSS, Sales Promotion Manager, Delta Airlines
“. . . Several years ago the military traffic committee felt
better guides were needed on all levels of military business. The
Military Traffic Handbook was the answer.”
CHARLES SPEERS, Vice President—Passenger
Sales, American Airlines
“. . . The growth history of our two companies
is very similar. Both struggled many years be
fore turning the corner into profitable opera
tions — American in 1938, Piedmont in 1960 . . .
There are enough people available who can af
ford air service, but the problem is to make
them want it enough to buy it instead of some
thing else.”
CHARLES HODGES, Managing Director of the ^
Charleston Chamber of Commerce Speers
“. . . Airlines have a special responsibility as a public service
corporation. Speaking as a member of the public I can say the
public is unreasonable and will take advantage of you as long as
you’ll let them. However, that doesn’t mean you don’t have to take
it. If you can’t you shouldn’t be in a job where you must meet the
public . . .You are all public relations people ... It is your job,
as frontline public relations people for your company, to present
the image of your company the best way you can.
“I’ve known Piedmont from its beginning, and since that time
Piedmont has conducted what has been almost a model operation.
I’ve testified that before the CAB, and if I were asked right now,
I’d say the same thing. Our office has never received a single
complaint on Piedmont—never—and I can’t say that about our
other carriers.”
WALTER J. DANE, Director—Ground Services, Eastern Airlines
“. . . When we find a way to make thing easier for the cus
tomer, we always find it makes it easier for us . . . We’re always
alert for ways to speed ground as well as air time. We’d like to
go non-stop on the ground as well as in the air . . .”
JOHN HALIBURTON, Vice President—Opera
tions, Eastern Airlines
“For many years the yardstick used to meas
ure air safety has been the passenger fatality
record per 100 million passenger miles flown.
When I started with Eastern Air Transport the
figure was 25 — recently it has gone as low as
.04 fatalities. None of us in the industry should
be ashamed of our safety record. It compares
favorably with any other form of transportation,
and is considerably lower than car transporta
tion.
“The principal responsibility of any airline is to furnish a safe
aircraft for any scheduled flight . . . What we need in case of an
accident is honest reporting of the facts concerned so we can de
termine its cause and take steps for its prevention.
“. . . The only way to gain and maintain a good safety record
is by: (1) constant vigilance; (2) strict adherence to operating
procedures; (3) thorough and repeated training; and (4) develop
ment in personnel of a sense of personal responsibility toward
the human lives entrusted to their care. Safety is a habit de
veloped by faithful employees observing the points I’ve just listed i
. . . A good safety record is the best asset your company can have.”
Haliburton