Newspapers / Piedmont Aviation Employee Newsletter / June 1, 1985, edition 1 / Page 1
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June 1985 volume 36, number 5 News about Piedmont. The Up-And-Coming Airline. Piedmont receives fewest complaints in 1984 Which airline really did have the fewest complaints in 1984? A recent issue of Air Transport World (see item below) reported that Piedmont ranked first among major carriers in fewest com plaints to the government per 100,000 passengers. Meanwhile, one of our major competitors (Brand “D”) is adver tising widely that it led the major carriers in fewest complaints. Just what is going on here? Brand “D” is basing its claims on two technicalities. First, they are saying they had the best record for fewest complaints among major carriers in 1984 and, no matter how the numbers are reached. Piedmont was not classified as a major carrier until the end of the year. Piedmont’s response is: Non sense. Our 1984 record was the record of a major carrier, and it was acknowledged as such at the end of the year. The competitor then says its claim is based upon government statistics which, when released at the end of 1984, did put them in first place, by one-hundredth of a percent over Piedmont. But when the figures were released, the government did not have access to all the industry's passenger boarding statistics. The govern ment knew how many complaints it had received, but not how many passengers actually gener ated the complaints. So the ratio of complaints to passengers reported by the government included all 1984 complaints, but not all the industry's 1984 passengers. ATW’s figures were compiled on the basis of 1984 complaints versus actual 1984 passengers. Since Piedmont had a stronger year-over-year growth in Decem ber, the real figures show Pied mont's people actually did the best job. “Piedmont’s 0.64 rate, an im provement on the 0.68 rate in 1983, just beat Delta’s 0.65 mark. itself an improvement over the 0.70 rate that look the 1983 honors,’’Air Transport World edi tors wrote. In the magazine’s synopsis regarding Piedmont, the editors said: ‘‘Leaping into the ranks of the majors in 1984 with $ 1.3 bil lion in total revenues — well above the $1 billion required for admission — Piedmont last year also racked up record net profits of $58.2 million. “Piedmont has conducted an even, well-managed expansion con (in lied page 3 T. H. Davis (right) christens the Nancy Davis Pacemaker with wine from a silver goblet with the help of Clarence Wilde, retired Boeing Commercial Airplane Company vice president and, for many years, vice president of sales. '300' lionors Nancy Davis The 737-300 circled low over Winston-Salem in a salute to Piedmont’s home town and Nancy Davis, wife of Piedmont’s found er, before setting down at Smith Reynolds Airport at 8:06 p.m. on May 23. The Nancy Davis Pacemaker had arrived home. On board were Tom Davis and three of his five children to bring back the aircraft honoring his wife and their mother. Mrs. Davis welcomed the 737-300, bearing her name, from a car parked on the ramp, and over 200 employees cheered the aircraft’s arrival from the main tenance hangar at our head quarters. “Normally, we name our air craft for regions, and most recent ly, cities we serve,’’ Bill Howard, president and chief executive officer, said. “But we wanted to honor the continued page 5 ylir Ttansport World Piedmont, Aloha receive fewest passenger complaints Leaping into (he ma)Ors category while lowering its complaint rate, Piedmont nosed out traditional front runner Delta for Dragging rights on ihe lowest number of complaints per 100,000 passengers among U.S. carriers in 1984 Piedmont s 0 64 rate, an improvement on the 0,60 rate in 1983, just beat Della's 0.65 mark, itself an improvement over the 0.70 rate that took the 1983 honors Traditional leader among the nationals also was dethroned as perennial number two Aloha leapfrogged Southwest for the lop spot. Aloha sliced its 1983 rate of 0 41 to 0.26, becoming the least complained U.S. airline complaint records Rank Airlln* Majors Piedmont D«lta Republic American Eastern USAIr' Western Northwest UnKed TWA Continental Pan Am Complalnl rata par 100,000 paaaanoera 0.64 0.65 0 73 1.09 1.11 1.22 1.65 Majors Nationals Aloha Southwest AlrCal PSA Alaska Muse America West Ozark Wien Branim Hawaiian New York Air Midway Frontier Jet America People Express Transamerica Empire World 1,70 3.69 0.26 0.33 0.46 0.51 0 55 0.55 067 0.93 0.99 1,22 1 44 1.40 1.45 1.59 2.04 290 5.24 5,81 6,11 Delta USAIr American Republic Eastern United Western Northwest TWA Pan Am Continental Southwest Alohs Alaska Hawaiian Piedmont PSA Ozark AlrCal Frontier Wien World Transamerica Air Florida Capitol Sourca U S. OOT ' inctudM Meghany Commutari May '962. r**um*d March 102 Ajt Tranaporl Wortd &B5 about airline Southwest likewise improved Its rate, but Ihe decline from 0.37 in 1983 to 0.33 last year wasn't good enough for number one USAir slipped from number two to six and United fell from six to nine, but m the majors all other airlines moved up or down just one notch. Hawaiian sunk from number four to 10 in the latest ratings, more than doubling its complain! rate But AirCal vaulted into the number three slot from its former position at number eight World went from 11 to 18, and, along with Transamerica and Empire, had the highest rates. Complaint rata par lOO.OOO paa«ar>gara 0.70 1.09 1,31 1.34 1.35 1.42 1.60 2 27 3.33 360 5.93 0.37 0.41 0.61 0.67 066 0.81 090 0.94 1.00 1 03 339 4.34 5.21 28 57 Majors Delta Continental Eastern USAir Western Republic Untted American Northwest Pan Am TWA Branlff Int'l Southweat Aloha PSA Hawaiian Ozark AlrCal Piedmont Frontier Wien Transamerica Air Florida World Capitol Alaska Complaint rata par 100.000 paaaangara 0.79 1.55 1.56 1,97 1.95 2.02 2.10 2.29 2.34 4.61 5.15 0.74 0.82 0 83 1.04 1.12 1.17 1 23 1 35 1,56 648 10.54 26.75 May 1985
Piedmont Aviation Employee Newsletter
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June 1, 1985, edition 1
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