CommenJations
‘I now recommend your airline to aii my friends’
Gloria Sollazzo, CSA-BOS, should be
recognized for her superior job perfor
mance during the Thanksgiving holi
day. On Saturday, November 26, she
cheerfully facilitated a last minute
travel change for my daughter. Sol
lazzo called the gate to hold the flight
so my daughter could run down the
concourse, and made sure that she
had a boarding pass for the tight con
nection... I was most impressed by the
way Ms. Sollazzo turned a dismaying
travel situation into an experience
where we felt that USAir cared for us.
I appreciate her effort and applaud
her lovely attitude.
On October 29,1 carelessly left my
purse on a Piedmont flight from
Dayton to South Bend and didn’t
realize it until after the airport closed.
The next day, around 5:30 a.m., the
purse was turned in by station agents
Mike Schulten-SBN, and Coyne
LaMoreaux-TLH, with the contents of
over $2,000 intact! I also wish to thank
Bambi Tingst p-t agent-SBN for her
concern and willingness to help.
Honesty is a rare commodity in this
generation, and I will be forever
grateful for theirs! Thanks again!
On November 20, one of your employ
ees, Irene Carroll- PHL, who was
announcing and boarding GJSAir)
flights at gate 17 - 20 at National
Airport, did an outstanding job of
keeping the passengers informed and
happy. Any one who can get several
hundred people to laugh at the possi
bility of staying in Washington, D.C.,
on a perfectly horrible night deserves
a very big thank you! Ms. Carroll kept
the passengers informed of where all
the planes were, when they could be
expected, and more important, the
reason for the delays...! hope that Ms.
Carroll will be informed that her work
was deeply appreciated by many
passengers that evening.
I was taking Piedmont flight 1091
from Hartford to Baltimore, en route
to Raleigh, when a tire blew out upon
touchdown in Baltimore. We were
taken by bus to the terminal and our
connecting flights were held for us.
When I boarded the Raleigh flight, I
learned that I was the only passenger
making this connection — the plane
had waited 24 minutes for me. While
this no doubt did not make me
popular with the other passengers, it
did make me feel that Piedmont
valued me as a person, as well as a
customer. My luggage got through
too.._As a newly confirmed Piedmont
flyer, I would like to thank the airline.
I was coming out of PHL on flight
1122—I was running late and I ran in
to the ticket counter to see if I could
make the flight He did not think I
could make it because I still had a
rental car to drop off. Flights for the
next morning were booked and it was
mandatory for me to make it to Char
lotte. Richard Chase, sta. agent-PHL,
offered to return my car and allow me
to make the flight. Again the employ
ees of Piedmont have excelled beyond
their bonuses...It makes you feel good
to know that people take pride in their
company as Mr. Chase does. I also
would like to wish Piedmont Airlines
the best of luck during the merger..
The name will change, the manage
ment will change, but the Piedmont
name will be in the hearts of those
who worked and sweated to make the
airline what it was and will be.
On November 23,1 was a flight
attendant on a USAir flight from BDL
to BUF. We boarded a mother and
three year old son. The boy was
crying and throwing a tantrum. I tried
to help but nothing seemed to
help...When Lead Agent Dave
Watkins-BDL came down to close out
the flight, he saw the little boy, went to
him and got down on his knees to talk
to him. Mr. Watkins then took him in
his arms and walked out on the jetway.
He rocked and talked to this small
child until he was calm and his tears
were dried. He strapped his seat belt
and the boy was fine for the entire
trip...Mr. Watkins' compassion and
patience reminded me of the pride I
have in working for a company that
employs people like Dave Watkins. ^
USAir Group 1988 jet traffic summary
USAir
1988
1987
Change
enplanements
32,466,061
24,772,843
+31.1%
RPMs (000)
17,315,319
13,071,613
+32.5
ASMs (000)
28,233,659
20,014,331
+41.1
load factor
61.3%
65.3%
-4.0 pts.
Piedmont
1988
1987
Change
enplanements
27,116,958
25,368,067
+ 6.9%
RPMs (000)
13,051,333
11,473,282
+13.8
ASMs (000)
22,093,037
18,977,271
+16.4
load factor
59.1%
60.5%
-1.4 pts.
SIX