PIEMOliT AIRLIWj^S
Winston-Salem, North Carolina
traffic fiM-iOlIilKDUi-i ^36
July 27. 1949
1. ALL OF YOU './ILL LIKE THIa
"Gentlemen:
X I had the pleasure of a flight on your line, leaving Cinciniiati at six o’clock
( Friday evening, June 10th, and returning uy your Flight i'Jo. 41 from Lynchburg to
j Cincinnati, Jiine 12th,
This was the first time I had been able to persuade my wife to use air
^ transportation and she was as completely sold on it as I have been for niauy years.
( The purpose of this letter is not to sell you on air transportation but to express
I, to you my sincere appreciation -and to coiiuaend certain of your eiaployees,
Wr. V/oods of your Cincinnati ticket office was extremely helpful in getting me
the additional seat at the last mojnent when leaving here, and while the personnel of
your flight to Lynchburg on the tenth was all that any one could ask, they xvere so
busy with a full plane that they could not go out of the way to do the little things
which the personnel on your Flight iMo, 41 did on Sunday evening,
Capt. J. P. Onoff stopped to chat and I told hiiu it was iiiy wife's first trip.
He and first officer Kyle, together v/ith purser J. D, Bames, exerted every effox’t
possible to make my mfe's flight enjoyable, to interest her in aviation, and to be
perfect gentlemen. In this they succeeded completely. I wish particularly to coiamend
l“ir, ufoods of yo\ir Cincinnati office. Captain Onoff, First Officer Kyle and Purser
J3arnes, and to let you Icnow that these men are certainly more than mere employees,
but are endeavoring to sell you to the public.
You jiiay be assured that Mr, Davis thanked iir. Hughes for his kind remarks and for the
time and trouble he took to write his letter. Those fellows mentioned are to be
especially congratulated. However, we all know full well that the large majority of
our flight personnel are doing their jobs equally well. Since I have been riding the
lines quite a bit recently, I know that our in-flight service and attention to
passengers has improved tremendously. Keep it up fellows. ^ really pays off.
2, PAI AIR SMiVICi;; CjiRDa - - iiost stations are doing an excellent job on the number of
applications for Air Service Cards sent in and are doing a very good job in the manner
in which they are handling them. Please note - only one application needed for an
individual card, but two applications are required for company cards,
3« NRSA PASSii^S - Some confusion has arisen over whether or not an wRSA Guest pass has
priority over an l\iiiSA iiimployee pass - - There is no difference — IMRSA pass riders
should be handled on a first come first served basis. A pass rider may and should
phone the boarding station as far in advance as practicadle and advise the Reservation
personnel of his desire to use a certain flight (get full name, no, pieces of baggage
and weight of baggage if possible, pass number and type). This information can be
written down on a piece of scratch paper and attached to the chart of the flight
concerned with the time and date, and information called in. I am sure that all of
you iid.ll agree that this will help a lot and cut do^ra on last minute confusion.
\/ery truly yours,
/s/ G, \i, Hughes"