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PIEDMONT AIRLINES
Winston"»Salem„ North Carolina
1, WEATHER “ We all feel better when the sun is
shining^ Around INTE one does not need to
study a WX map, read the flight forecast or
look outside to tell what the WX is^ just
look around at your fellow workers» We in the
airline business tend to reflect the WX and
its changes in our faces and ifs effects are
apt to creep into our teleptone conversations
and personal contacts with the general publico
We must all guard against this, as our react=
ions to unfavorable flying WX today can and
does lose prospective passengers for tomorroWj,
next week or next montho I am sure that
none of us would think of doing thiSj,. there=
forey let’s all remember to THINK when dis=
cussing our operations in reference to WXo
Always use the term **Unfavorable flying
weather” - never "Bad WX"o Never say or
insinuate "It looks as though we are in for a
bad siege of it” or "This WX is driving us
nuts" or "Last January was badj, too"j or the
like. Remarks such as these are harmfulo
Let’s THINKo
2. A ^lEW IN THINKING -
(1) Always remember that you as an airline
employee are a servant of the publico
(2) Always offer friendly personalized
service to everyoneo
(3) Be sure that the information you give
out is accurate..
(4) Continue to quote the most direct airline
routingo
(5) Always give the passenger the most
economic routingo
(6) Think for the passenger without his
knowing ito
(7) Always use the passenger’s name whenever
possibles,
Review these seven rules often and follow
them» They will pay off and you will be
more valuable to PAIo You will feel better
knowing that you are doing the job wello AH
of you are cordially invited to spend some
time in INTRo lou will note with pleasure
that the above rules are being PROPERLY
ADHERED TOo
3» AIR COACH - Remembering that we are to give
the passenger the most direct ^.nd most ec0“
nomical routing (Items U ^ 5 above)5 you must
know as much as possible about air coach
schedules and fares« The schediiles in yotur
Aviation Guide can be relied upon and can be
quoted without hesitation^ however^ the fares
are not in Agent Redfem’s Tariff and I feel
that we should not use any other source for
quoting fares for the present. You may advise
the passenger that the Aviation Guide lists
the fares as such and such and you feel that it
is correct, but we cannot issue tickets on air
coacho Be sure to advise passenger that he
may pick up ticket at the local Ticket Office
of airline concerned (if any) or at the first
Ticket Office of the airline where the passen-
ger will be and may contact,. FOR THE PRESENT
DO NOT ISSUE COACH TICKETS BUT BE ABLE TO GIVE
THE CORRECT INFORMATION TO PASSENGERS»
4o AIRLINES SET SAFETY RECORD IN 1949o
Attached is a copy of release from ATA vriiich
gives concrete evidence of the safety of the
airlines during 1949o Read it and use it
wisely. This will not rid all people of their
fear^ but if we all use it and its information
properly^ it will help» All modes of trans”
portation have their accident problems. The
airlines being the newest form of travel is hit
hardest because of the wide publicity given
air accidents,, no matter where they happen.
We must face the problem and combat it at every
opportunity with the facts and figures, A
British publication recently declared, "Indeedj
in the United States last year statistics
show that there were more people kicked to
death by donkeys than were killed in Air
Transport," The donkeys did not make the
5o PAI SCHEDULES - It was a great pleasure to
be able to button up the March 1 schedule in
January. I have had no adverse comments from
anyone^ thereforej, I assume that everyone is
happy. The proposed April 1 schedule will be
circulated within the next few days. These
will be proposed only. Remember your comments
and suggestions will be greatly appreciated^
but do not delay as we want to put April 1 to
bed before March 1,
60 COMPANY DISPATCH ENVELOPES ~ Again we find
that too much scotch tape and too nany staples
are being used on the company dispatch envelopes.
Fellowsj let’s watch this. As you know these
envelopes were designed to be used many times.
Let’s not defeat their purpose by misuse.