==“™ " " Performers Few In Numbers? Small Businesses Black Soapers In Sorry State News & Views Danger Signals What type of danger signals should a small business owner look for in managing a small retail or service store? Can you hear and see these danger signals? Well, yes! You can hear your customers complaining about the lack of service! You can hear your em ployees giving customers misin formation about your products and service! You can touch dusty counters and displays! You can see customers walk out without buy ing! You can see the loss when your -cash register continuously checks up short each week. Fortunately you don’t need super .senses to hear, touch and see some of these danger signals happening in your business. These signals pop up like red flags on the expired parking meters in front of your store. Some of the danger signals con cerning your customers may show i4> in the following manner. Many of your customers walk out without buying your goods or services. Many old customers no longer visit your store. The traffic in front of your store has fallen off. Your employees do not urge your cus tomers to buy additional or more expensive items in your store. Your customers are returning more merchandise than they did in the past. Your sales are iJowirtlrts month over the same month last year. A small store invites customers to stay away in a number of different ways. Your display win dow may not be trimmed with new and exciting merchandise. Your display racks, shelves and count ers are dusty, and merchandise is poorly displayed. Perhaps some of your stock looks shopworn. Your store may have a rundown look and the crowded aisles may make it hard for customers to reach the stock. Your store’s profits may be slipping and if so you should think about the following items. Your prices may not be in line with your competition. You may have accu mulated too many sizes and colors that simply will not sell. Your stocks may not be flagged to remind you to reorder at the proper time. Your markdowns on style items are not made quickly as your customers begin to discard one style for another. Your store may not take advantage of cash discounts on store purchases. Then there are warning flags that are hoisted by your em ployees. Your employees may be slow in greeting customers and may appear indifferent and make customers wait unnecessarily. The personal appearance of your em ployees may not be good. Your sales employees may lack know ledge of your store’s merchandise and services. Your employees are making too many mistakes in handling sales transactions. Some of your best and most qualified employees may be leaving your store to go with your competi tion. Early storm warnings can also be sounded by money problems. A small store may be in financial —trouble if the owner-manager bare ly makes ends meet from month to month. The owner-manager may have trouble meeting payments on bank and other commercial debts. Your store may be penalized for paying its bills too late. The owner manager may pay himself or herself more than is justified by the store’s total sales For additional information con tact the Economic Development Division, Center for Improving Mountain Living. Western Caro lina University, Cullowhee, NC 28723. By Sherry Johnson Special To The Post “I have been on One Life to Live’ for 12 consecutive years, making me the most durable black performer in daytime," said Ellen Holly in a “Soap Opera Digest” interview before she left her long standing role of Carla Scott last fall. “I wish I could feel I’ve pioneered something, but instead I felt a tremendous sense of frustra tion.” A sentiment shared, no doubt, by those loyal, sympathetic friends like Frank and Nancy Grant on "All My Children"; those faithful ^sidekicks like Calvin Barnes on "The Doctors"; the ones who portray television’s socially ac ceptable "good Negroes" - her fellow black actors on soap operas Herb Davis, remembered as Carla's former "One Life” boy friend and most recently as Lt Luke Chandler on "The Edge of Night,” could have_been describ ing Bryan Phillips ("General Hos pital” ) or Sadie Gray ("One Life to Live”) or Calvin Stone ("Edge of Night") or any black daytimer when he said of his role, “After all, my function on “Edge of Night” has been to validate white people's decisions-. When I am shown out on a date, such as at dinner - in a white people’s restaurant - my lady friend and I discuss what white people are doing. I am a sort of neuter good guy.’' These black good guys - and gals - are few in number. Last year, the Concerned Black Artists for Action estimated that a meager 4 percent orcTaytime drama’s 350 continuing roles were black ones. Add that to the fact that “Ryan’s Hope.” “The Young and The Restless,’’ “Texas,” “Search for Tomorrow,” "The Guiding Light" and “Days of Our Lives” feature no regular black characters and you have a dismal picture of the status of blacks on soap operas. 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Morehead St. . 372-4203 Mon‘Fri ^ ^ 10-2 fad to subject matter of university courses by being “innovative.” No longer just the thematic province of amnesia victims, wayward hus bands and unwed mothers, day time drama's long-form structure allows it to delve deeply into the most intimate of human relation ships and has also made it perfect forum to examine both ticklish and timely topics. Recent serial story lines have explored the emotional perimeters of surrogate mothering and the emotional ambiguities of WFAE Returns To The Air WFAE-FM. Stereo 91, returns to the air June 29 at 6 p.m. The station will operate 18 hours per day, seven days per week of public radio. WFAE will be an affiliate of the National Public Radio iNPRi, the award-winning radio network. June 29 will be proclaimed "WFAE Day" by Mayor Eddie Knox in honor of the station’s return to the air For program mine information, please call '597-2555 __ acquaintance rape Steady day time viewers have been fed a steady diet-of visual spectable: "Ryan's Hope's” Siobhan being pursued by a shark; "General Hospital's” Luke and Laura swirl ing romantically through a depart ment store; Nina Courtland's masqued ball on “All My Child ren". And what could run the risk of stepping on more sensitive toes than a nun falling in love and leaving her order as Sister Marie Justin did on “Days of Our Lives?" IMPORTANT NEWS FOR BACKACHE SUFFERERS! MOMENTUM" Tablets are 50°o stronger than Doan's. 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KING JERRY BUTLER Price per person, per show -112.00. $11.00. $10.00 ALLSKATS RKSKRVKD Tickets available at the Hampton Coliseum Boa Office and all Ticketron locations All snows subject to charge Group purchase information available upon request