FIBERS AND TEXTILES COMPANY FLAHI MAMAGER'S MESSAGE By: J. Aticind Last month we sent a survey to all the tire plants. We asked for their evaluation of our products and services. The results eire in. Overall our product has been rated close to average while our service and delivery have been rated above average. We are in' the process of auialyzing the survey and will publish the results in the beginning of March. We also need to make specific plans to address their problems associated with the fabric. We will be conducting these surveys periodically to measure our progress in satisfying the customers. I would like to congratulate all the groups that have achieved three months of injury free record in our Blue Ribbon Safety Contest. Let's keep the record going. Our thanks to all the employees who have participated in creating and monitoring this program. MONTHLY PROraHrTTCTf FMt JAHOARy Pounds per Day Department* Reauired Actual Ply Twisting 150,000 146.083 Cable Twisting 150,000 146,083 T. C. Weaving 150,000 138,709 Industrial Weaving 4,000 3,520 Treating 165,000 141,906 Total Pounds Shipped for Month: 3,640,505 * Operating days vary by department. WASTE REPOKr - JANUARY Actual % to Production Twisting: Nylon .653 Polyester .781 Weaving: Nylon .478 Polyester .677 Treating: Nylon .400 Polyester .075 Objective % to Production .61^6 .813 .478 .454 .370 .187 SAFETY NHfS By: Bill Passmore Congratulations to employees completing three months without a recordable incident. By the time you read this the Key Safety Team will have delivered cokes and doughnuts to your department. Because of your continued efforts and support in our safety program with peirticular help from the Conipeuiy/Union Consrittee and Key Safety Teajn, we will have the best safety record this year. Please continue to work for improvement. Unfortunately we had one incident in January that resulted in a lost time injury. WILLIAM COCHRAN, section supervisor in Weaving, was adjusting a chain which kicked back and caught his right middle finger causing amputation of the first joint. Twr.TnigiT ratk Y.T D. 2, .5 Goal - 5 .5 SERVICE AWARDS - FEBRUARY Decartment Years Service AMANADA C. CARPENTER Twisting 35 BARBARA WHITWORTH Treating 25 GARY W. HODGE Maintenance 15 TODD GILREATH Twisting 10 ROBERT E. JONES Treating 10 GASTONIA PLANT FEBRUARY. 1991 VOL. 4. NO. 6 HONORING DOR TROOPS As a tribute to our servicemen and women, our stars will bum nightly until the troops come home. If you have any family members serving in the Persian Gulf, please contact Carol Payne in the Personnel Office by March 10th so we may print their names, addresses & relation to our fellow employees in the next newsletter. gjSTOMER OOWENTS By: Jeff Heavner The slowdown in the tire business is giving Gastonia an opportunity to concentrate on items in which the tire plants have indicated need for improvement. The tire plemts completed the customer survey given to them by Gastonia. The survey provides a measure of how well we have performed in the past, as well as what they want from us in the future. The largest customer complaint continues to be baggy fabric. With the help of Plant Engineering, the Draper Tecim has proposed a modification to the compressor roll that may help reduce the amount of baggy nylon fabric referred to in the survey by our customers. Business prospects for the West End look very promising. In addition to taking business from our competition, we have orders for new styles, also. Sale sanqjles woven with solution dyed yam will be ready in Meirch for distribution to potential customers. "SPECIAL FRTKHD" TIRK DISOOaHI UPDAIE By: Mfirty Duckworth Both Firestone stores have reported a total of thirty-five "Special Friend" tire discount cairds used through 1/23/91 -that's 140 tires for the program. We will keep you posted on how many of the cards are being reported. The stores are keeping records for the Gastonia plant with card number, date, customer and employee's name cind they £ire going to offer an incentive program. Call Hal Bess or Terry Knight for more details. We encourage you to sign your name so the stores can keep up with your number of responses. Our business depends on tire sales and this program is designed to allow us to participate. Just think, the majority of tires sold through the program replaced other brands. This means Firestone secured business from our competitors adding to our own job security. It really pays to promote our product! Any Cost Buster's Team member will have more cards if you need them. Members cire: DAVID HIRSCH, MARTY DUCKWORTH, ARNOLD BRACKETT, CAROLYN SEAGLE, SERITA PARKS, JOHN MURAWSKI, BARBARA BATCHLER. TUITION RKTMWIRSBMENT The Tuition Reimbursement Program is available to all full-time employees of Firestone Fibers & Textiles Compciny. For additional information, contact the Personnel Office - Johnette Mitchell, Ext. 2070.

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