Newspapers / Piedmont Aviation Employee Newsletter / Aug. 1, 1961, edition 1 / Page 2
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me pieamomm AUGUST, 1961 PAGE TWO Piedmont Aviation, Inc. SMITH REYNOLDS AIRPORT WINSTON-SALEM, N. C. Editor: Cleta Marshall CORRESPONDENTS THIS ISSUE Bill Pearman, SHD; Frank Reynolds, LYH; Bill Downs, EWN; Bruce Ball, LEX; Farrell Lee, DCA; Ted Farrington, Jr., BLF; Bob Steppe, CVG; Gary Schuman, PKB; Shirley Sword, CMH; Frank Slone, RMT; Jane Griffith, CVG-C Proper Telephone Technique Vital Link With Customer Included in the material distributed at the recent Manage ment Meeting was a little booklet on “telephone tips” published by the Chesapeake and Potomac Telephone Co. of Virginia. It contained a number of timely suggestions on telephone techniques and invited readers to score themselves on how well they measured up to the standards set forth. Try it yourself. Do you: (1) Answer your telephone promptly? (2) Greet the caller pleasantly? (3) Explain any delays in getting information for the caller? (4) Apologize for any mistakes? (5) Speak directly into the transmitter and call the customer by name? Making friends by phone is easy if you will remember to keep your voice clear, pleasant, and interested. In the airline industry the telephone is one of our most vital instruments of communication, and quite often the only contact a passenger has with Piedmont before arriving at the terminal is the call he makes to set up his reservations. If that one call is answered abruptly or handled unpleasantly the future passenger will receive a bad impression which will color his attitude toward the entire com pany. Check on your telephoning technique, for as the booklet says, “The impressions we make over the telephone are important.... When meeting people face-to-face, poor diction oftentimes may be excused because of a winning smile or personality, but when you talk over the telephone, your voice and your voice alone is you.” AUGUST (From August 16) W. F. Davis, Superin. of Bus. Aircrft., INT-M 16 R. L. Gordon, INT-M 16 R. M. Ross, CVG 16 R. E. Williams, TRI 16 G. A. Burton, DCA 17 A. L. Mills, INT-M 17 E. W. Wilkins, INT-FB 17 Marie Boone, ORF-FB 18 Helen Hull, INT-M 18 K. C. Lineback, Capt., DCA ....18 R. L. Nunnery, FAY 18 Jess Cantline, LYH 19 P. E. Voight, ORF 19 T. B. Adams, F.A., INT 20 M. G. Ayers, ROA 20 H. E. Bryant, FAY 20 C. A. Joyce, ILM 20 J. T. Petrou, Parts Sales Rep., AFB 20 R. T. Powell, Sta. Mgr., ECG..20 E. G. Warner, INT-FB 20 D. R. Anderson, IFB 21 R. R. Bennington, FAY 21 D. E. Collins, ROA 21 W. G. Dunn, F/0, ILM 21 G. D. Hedrick, INT-M 21 B. G. McLeod, ROA 21 L. M. Swindell, ORF-FB 21 W. E. Bost, Capt., ROA 22 Rilla Gregg, Sec., INT 22 J. S. Guy, BKW 22 R. J. Holliday, ROA 22 W. B. Johnson, JAMTO, Ft, Bragg 22 L. J. Sessler, ORF-FB 22 W. C. Kyle, Capt., INT 23 C. S. Lipscomb, CRW 23 G. E. Osborne, INT-M 23 S. M. Parnell, Capt., INT 23 Barbara Whitaker, INT-C 23 R. C. Drewry, Chf. Agt., ORF 24 K. R. Lucas, CHO 24 J. T. Raby, INT-M 24 K. N. Smith, ISO 25 H. E. Dull, INT 26 R. H. Easley, Foreman, INT-M 26 Ann Kennedy, INT-P 27 W. O. Tadlock, Dir. Flight Oper., INT 27 H. V. Chambers, INT-M 28 P. S. Beeson, F.A., ILM 29 C. B. Warden, INT-FB 29 B. M. Pack, F/0, CLT 30 Deborah Petrey, CVG 30 B. B. Slaughter, Capt., INT 30 Forest G. Bates, Mgr., Rev. Accntng., INT-A 31 J. D. Brown, F/0, CLT 31 P. E. Davenport, INT-M 31 E. L. Gabriel, AVL 31 T. C. Hopkins, INT-M 31 C. W. Morrison, TRI 31 W. J. Selvia, ROA 31 SEPTEMBER J. K. Gray, INT 1 M. R. Hollern, CMH 1 D. L. Odum, Capt., ORF 1 Elizabeth Tatum, INT 2 D. K. Carlyle, SDF 3 C. L. Harrell, INT 3 Ella Madge Lanier, CLT-C 3 E. J. Thurber, Capt., ILM 3 Bobby Walls, SDF 3 R. C. Abshire, CRW 4 Iona Carr, ROA ! 5 C. F. Wiesener, Foreman, INT-FB 5 H. L. Gordon, INT-M 6 J. F. Jackson, ROA 6 G. M. Smith, ISO 6 S. B. Ellis, F/0, INT 7 W. R. Gordon, Sales Rep., INT-CTO 7 J. P. Lockamy, ROA 7 D. M. Vance, ROA 7 Jack Brandon, Sta. Mgr., INT-F 8 Delores Duff, LYH R. G. Russell, INT-M Marilyn Eastes, DCA 9 E. S. Gibbs, Capt., INT 9 G. W. Hauser, INT-M 9 W. F. King, INT-M 9 J. R. Moran, F. A., ROA 9 P. W. Swaim, INT-M 9 Wilma Cook, Sec., INT 10 R. L. Evans, F.A., INT 10 R. R. Griffith, F/0, ROA 10 W. H. Allen, Sta. Mgr., ISO -.11 E. E. Benton, Chf. Agt., ILM 11 H. W. Butner, INT-FB 11 D. L. Caudle, F.A., ILM 11 B. R. Idol, F.A., ROA 11 A. J. Page, Capt., ILM 11 C. E. Shore, GSO 11 B. R. Barnes, F/0, INT 12 D. R. "Red" Willard Has New Maintenance Dufies “Red” Willard has transferred to the airline maintenance di vision as Power Plant Analyst, according to announcement by Vice President R. S. Northing- ton. His new duties will include the study and solution of engine problems. Charles W. Bryant has been named to replace Wil lard as Superintendent of the Engine Overhaul Shop. Willard will soon be Pied mont’s fifth twenty-year man, since he is due to receive his diamond-jeweled pin in Febru ary, 1962. He joined the company in 1942 as a Mechanic’s Helper. After a year at INT he received his A. and E. license and was trans ferred to Greensboro where he was in charge of maintenance. He later returned to Winston- Salem as Foreman of the Engine Shop. A native of Winston-Salem, he attended public schools in that city, studying engineering and, after graduation, chemistry and mathematics. “Red’s” hobby of model air plane building has gained him national recognition. His scale model of a Capital Airlines Vis count has won top honors in ev ery exhibition, and more recent ly, on June 10 his speed model airplane set a new world’s rec ord of 154.33 miles per hour. Kathryn Hendren, INT-A 12 R. M. Sutphin, INT-P 12 Jack Taylor, INT-M 12 D. L. Hayes, INT 13 H. N. Holleman, F/0, ILM ....13 Margaret Pequignot, CVG-C ....13 L. B. Roush, DCA 13 S. S. Brunt, Dir. Customer Relations, INT 14 C. F. Meacham, Capt., CLT ....14 A. D. Miller, INT 14 C. B. Morris, DCA 14 M. H. Anderson, LYH 15 M. J. Cigliano, INT-FB ;....15 A. R. Cumbie, ROA 15 K. B. Miller, INT-M 15 R. M. Rawls, INT-A 15 L. G. Brown, INT-M 16 J. L. Smith, Asst. Crew Coordntr., INT-OC 16 R. C. Williams, INT 17 R. R. Brown, Capt., TYS 18 R. E. Bullard, INT-F 18 J. A. Gammons, INT-C 18 J. H. Hills, INT 18 R. C. Rothrock, Inspectr. INT 18 E. R. Sanders, Chf. Agt., RIC ..18 R. E. Saunders, INT-M 18 H. L. Baum, ORF 19 L. A. Beggs, ROA 19 C. L. Brooks, INT-M 19 T. C. Conrad, F.A., ORF 19 Anne Lawson, INT-A 19 C. L. Martin, F/0, ROA 19 W. H. Smith, INT-M 19 G. A. Brittain, INT-FB 20 A. M. Chandler, INT-M 20 J. T. Hall, INT-FB 20 E. L. Lee, ECG ......20 D. G. Moles, INT 20 L. G. Redden, ORF 20 mi' 1—I ji I D. R. Willard is shown receiving his fifteen-year pin from President T. H. Davis. The scene will be re-enacted next February as Willard receives his twenty-year emblem. W. E. Walker, CHO 20 M. O. Everhart, INT-C 21 R. S. Jackson, INT 21 H. W. Kelly, INT 21 D. W. Lord, DCA 21 L. W. McNames, Dir. of Flight Standards, INT 21 R. V. Moore, Sta. Mgr., GSO ....21 J. F. Gallaher, DCA 22 C. G. Kiger, Asst. Mgr., LYH..22 R. L. McAlphin, Mgr., Space Control, INT 22 T. F. Sizemore, INT 22 G. W. Ketner, INT-M 23 R. S. Macklin, Tech. Adv. to Dir. of Maint. & Engrg., INT 23 R. L. Martin, ROA 23 A. W. Almond, ROA-M 24 J. R. Johnson, F.A., DCA 24 A. S. Wingfield, INT 24 J. Z. Christenbury, INT-M ....25 Frances Hand, Sec., INT 26 R. E. Sudderth, DCA 26 H. M. Wooten, INT-M 26 T. L. Zabawchuk, ISO 26 J. W. Gillespie, INT-M .27 Peter P. Jones, Div. Sta. Superv., ILM 27 R. E. Fox, DCA 28 J. A. Rehder, Supt. of Line Maint., ROA 28 J. R. Schriver, F/0, TYS 28 D. M. Shanks, Sta. Mgr., PKB 28 W. B. Haithcock, INT-C 29 E. H. Land, INT-A 29 C. E. Collins, ROA 30 G. A. Ficke, CVG 30 Margaret Franklin, ROA-CTO 30 A. L. Huddleston, Div. Chf. Purser, ILM 30 mf. j i I QotuyuUi, 10 YEARS SERVICE Virginia Black, Agt., Lex, Aug. 1 O. B. Miller, Ld. Mech., INT-M, Aug. 20 Kenneth Lineback, Res. Capt., DCA, Aug. 23 Edward Settle, F/0, INT, Aug. 23 Carl Martin, F/0, ROA, Aug. 28 5 YEARS SERVICE C. L. Smith, Agt., SDF, Aug. 2 Acie W. Dillon, Jr. Mech., INT- FB, Aug. 6 Eugene McBride, Mech. Spec., INT-M, Aug. 8 Hannon Chambers, Cleaner, INT- M, Aug. 13 Bobby Shelton, Jr. Mech., INT- M, Aug. 13 James Miller, Mech. Spec., INT, Aug. 22 James Fulwood, Cleaner, INT- M, Aug. 23 vn? ISM mm ■ 'Invest in U. S. Government Bonds/' says TV star Nick Adams. You'll benefit while helping to keep your country strong. THE SECRETARY’S DAY A.M. “He hasn’t come in yet.” “I expect him in any minute.” “He just sent word he’ll be a little late.” “He’s been in, but he went out again.” “He’s gone to lunch.” P.M. “I expect him in any minute.” “He hasn’t come back yet. Can I take a message?” “He’s somewhere in the build ing. His hat is here.” “Yes, he was in, but he went out again.” “I don’t know whether he’ll be back or not.” “No, he’s gone for the day.” —Winston Wachovian An airline spare part with a $120 price tag costs $6 to store for a year plus a loss of $7.20 in interest on the money tied up in the part. But the delay of one flight for lack of the part might cost the airline $6,000. The mechanisms of jet liners are constructed to such fine tol erances that they can pass in a few minutes from tropical con ditions on the ground to deep freeze level of —50° and more in the upper atmosphere, and still function properly.
Piedmont Aviation Employee Newsletter
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Aug. 1, 1961, edition 1
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