PAGE TWO
THE PIEDMONITOR
MARCH/APRIL, 1971
piEomonim
Piedmont Aviation, Inc.
Smith Reynolds Airport
Winston-Salem, N. C.
Betsy Allen, Editor
UDiro/?j
Editorial
Who Are Our Customers?
Surely, by now, we all know that our cus
tomers pay our salaries, but do we really know
who our customers are? Probably not, but just
in case you’re interested in this sort of thing
the following figures make a pretty good story.
Piedmont’s passenger revenues in 1970 were
$62,696,858. Suppose your part of that was
$400 take home pay per month. This break
down shows who paid you what.
Interline customers contributed $150.52. An
interline customer is a passenger whose trip
originated on another airline. The commercial
customer, we might call him a business trav
eller, pays $131.36 of your $400 monthly salary.
The vacation or pleasure traveller contributes
another $63.80. The travel agency customers,
or those passengers who book their Piedmont
reservations through a travel agent, kick in
another $29.52 of your pay check. The military
customer makes up the remaining $24.80 of
your monthly pay.
All this is not to say that one customer is
more valuable to us than another. Rather, they
are all valuable to us and we need more of
each of them. This in no way means be nicer
to one customer, say an interline passenger
because he pays you $150.52 than to another,
for instance the military passenger who con
tributes $24.80 to your month’s paycheck.
While we’re supposing salaries and averag
ing costs, just go a little further and suppose
for every passenger you failed to give the best
possible service your paycheck would be cut by
the part of your salary he pays. That prospect
doesn’t make for a very pretty picture.
Of course a business can’t be run like that,
but wouldn’t our service to our passengers be
great if we could.
You know, it should be great anyway.
Maybe we’re getting there. See the story on
page one about passenger complaints to the
CAB. Piedmont was tops last month.
Keep it up.
Congrats
25 YEARS
William J. Taylor — Dispatcher, INT
20 YEARS
John W. Berryhill — Captain, ILM
Ward D. Doub — Captain, INT
R. P. Smith, Jr. — Captain, ILM
Ralph B. Swartz — Captain, DCA
Mark Adams — Lead Mechanic, INT
C. H. Stolz — Dispatcher, INT
Beger A. Wolff — Jr. Radio Technician, INT
James H. Pitts, Sr. — Sr. Mechanic, INT
Audree F, Long Controller, INT
Frank Roscana — Captain, ATL
15 YEARS
Dan E. Berry — Station Manager, AGS
Cary G. Bruton — Frist Officer, ILM
F. R. Pilley, Sr. — Lsad Mechanic, ORF
Ronald G. Price — Lead Agent, ROA
Olive F. Webster — Sr. Planner, INT
Eugene W. Foster — Sr. Specialist, INT
Ramon C. Hoots — Supervisor - Cost Accounting, INT
A. D. Caudle — Dispatcher, INT
F. C. Livengood — Buyer, INT
Leonard Jackson, Jr. — Cleaner & Janitor, INT
R. L. Goforth — Captain, ILM
H. N. Holleman — Captain, ILM
Robert G. Harr — Captain, TYS
Russell A. Grass — Captain, ILM
R. V. Brookshire — Inspector, INT
Floyd Glenn — Ld. Fleet Service, INT
William C. Ramey — Jr. Spec., INT
Glenn M. Smith — Agent, ISO
Neal Upson — Fleet Service, INT
Herman E. Manuel — Sr. Spec., INT
Kenneth G. Rushing — Sr. Mech., INT
10 YEARS
R. H. Klemt — Acting Lead Mechanic, TYS
Paul Vernon Wyatt, Jr. — Shift Manager, INT-CRO
Charles Thomas Leonard — Lead Agent, ILM
James M. Browne — Budget Director, INT
Mary Hege Binkley — Jr. Accounting Clerk, INT
Jack R. Bullock — Agent, RDW
Charlotte Osborn — Agent, LYH
Weldon Wallace — Ld. Agent, GSO
J. H. Hicks, Jr. — Captain, TYS
Margaret Callow — Clerk/Typist, ORF-FB
Jerry L. Tate — First Officer, ILM
Gary Willetts — First Officer, INT
J. Watson Furr — Chief Agent, RDU
Charles E. Miller — Agent, AGS
G. D. Cameron — Jr. Radio Tech., ORF
Naomi Pressley — Agent, AVL
Boyce Turner — Ld. Agent, HTS
Evon Whitachre — Agent, INT
F. L. Burner — First Officer, DCA
Grover Twiddy — Agent, ORF
Blanch Tedder — Agent, CLT
5 YEARS
Donnie Allen Campbell — Second Officer, ROA
Joe Powell — Sales, INT-CPA
Richard David Sapp — First Officer, INT
Betty Ann Crotts — Stewardess, INT
Brigitte Eschweiler — Stewardess, ORF
Linda Rae Moss — Stewardess, ATL
June Kay Smith — Stewardess, DCA
Albert Nelson Wells — Agent, CAE
Thomas Lee Mabe — Records Clerk, INT
Charles Lamb Hope — Agent, ATL
T. W. Defosses — Agent, AVL
Charles Keith Parsons — Agent, CRW
Pete Charles Grissom — First Officer, ATL
George Gerhard Arkebauer — First Officer, ILM
Robert T. Ellett, III - First Officer, ATL
Norton Arnold Foxman — First Officer, DCA
Clarence E. Koone — First Officer, INT
A/lufua/ Commitment Is The Name Of The Game
Periodically we stop to take more than a
casual interest in the ever increasing size of
our Congrats listing that appears in each
Piedmonitor.
It is always a pleasure to put together and
print this monthly list of those who have
marked another milestone in their long-term
commitment to, and service with, Piedmont.
We hope that publication of the names shows
just a fraction of our esteem for these loyal
and capable men and women who have done
so much to make Piedmont what it is today.
Actually the listing is a testimonial to the
growth and durability of Piedmont, and it is at
least somewhat gratifying to look at it in that
light during these hard and trying times.
This loyalty between Company and em
ployees we see every month through our Con
grats column. Through our computer we re
cently came up with some fascinating numbers
representative of the loyality and long-term
commitment in our Company.
As of late March this year Piedmont had
a total of 3,205 employees. Nearly half have
been with Piedmont five or more years, 46.02%
to be exact. The percentage of Piedmont per
sonnel with 10 or more years service was
26.40% and there were 16.38% with 15 or more
year service.
This is more than just a bunch of num
bers. It adds up to good people, who in turn
make a good Company. The backbone for
weathering hard times is loyalty. The mutual
commitment which abounds at Piedmont is a
great foundation for our continued growth.
HOW GOES
IT?
Mechnically speaking the
February, 1971
statistics revealed the followmg:
Mechanical Dispatch Reliability
Actual Forecast
FH-227
. 98.5% 99.4%
YS-llA
98.7% 99.0%
B-737
_ 97.4% 99.0%
On-Time Performance of flights
operated not more than 15
67.4%
minutes late
Actual Load Factor
Quota Forecast
41.08%
42.82%
FOR MARCH:
Mechanical Dispatch Reliability
Actual Forecast
FH-227
99.1% 99.4%
YS-llA
_ 99.1% 99.0%
B-737 .
. 98.4% 99.0%
On-Time Performance of flights
operated not more than 15
70.9%
minutes late
Actual Load Factor
Quota Forecast
43.05%
43.29%
Joe Edward McGlothlin — First Officer, ROA
George F. Meekins — First Officer, ORF
Samuel Gordon Myers — First Officer, INT
Vernon Dee Pitts — First Officer, ILM
William Graham Mathis — First Officer, ILM
Edwin Lee Pullen — First Officer, ILM
William Earl Scott — First Officer, ATL
Donald Joseph Stroup — First Officer, DCA
Joseph Clifton Turner - First Officer, ATL
Roy Roscoe Walker — First Officer, INT
James 0. Woodward, Jr. — First Officer, ILM
Claude M. Coates — Lead Agent, LYH
William G. Bodsford, Jr. 2nd Shift Supervisor, INT
Nancy L. Kapp — Personnel Representative, INT
William Curtis Matthews — Agent, FAY
S. T. Bishop — Agent, TRI
W. D. Cambell — Agent, ROA
G. T. Tyndall — Ld. Agent, ISO
B. J. Myers — Fleet Service, INT
M. L. Moss — Utility Serviceman, INT
F. R. Hoffman — First Officer, ORF
W. D. Barr — First Officer, ATL
R. A. Brunson — First Officer, INT
R. E. Blackburn — First Officer, INT
F. A. James — First Officer, INT
E. L. Marcks — First Officer, ILM
W. B. Neal — Sr. Spec., INT
J. R. Powers — First Officer, ATL
H. V. Spruill — First Officer, INT
W. 0. Thomas — Cleaner, ROA
M. J. Turner — First Officer, ATL
D. C. Tushing — First Officer, ORF
B. W. Wade, Jr. — First Officer, TYS
H. G. Carter — Jr. Mechanic, INT
B. F. Harrison — Utility Serviceman, ORF
L. R. Booth, Jr. — Mechanic Helper, ROA-FB
D. A. Cox — Agent, DCA
Piedmont's People Pleasers
The following is a list of Piedmont employees who’ve
been complimented, by name, recently in the numerous
seatback letters from our passengers.
Atlanta Roanoke
Mary Sherry Cheryl Bryant
Mae Dickins Iona Carr
Beverly Pell Suzie Perks
Judith Payne Rose Wright
Judy Chatterton Pamela Miller
Carolyn Ward Jane Bondra
Kay McDonald Ann Lee
Beverly Ward Wilmington
Virginia Bloodworth Frances Sullivan
Margaret Jenkins
Carol Lynch Winston-Salem
Evelyn Hill Bocock
Jackie Thurman John Broadstreet
Sharon Thaxton Deane Edwards
Beth Hall Susan Doub
Pauline Fletcher Captain Bev Berkely, Jr.
Amy Kistler Captain H. H. Hutcheson
rhervl Olsen Pat Matthews
Ann Snelson Gloria Dempsey
Robert Nance Ronald D. Frye
James Powers New Bern
Charles F. Ray
INortolk Fayetteville
Brigitte Eschweiler Teresa Ann Johnson
Captain A. E. Smith
Karen Masterson Memphis
Pam Horton Wayne Tucker
Carol Simmons Shenandoah
Faye Sweet
Washington Margaret Duncan
Kay Smith ...
Jane Brown j t
Karen English ^asky
Brenda Clark Tri-Cities
Libby Prince R. W. Miller