PAGE TWO
THE PIEDMONITOR
MAY, 1971
momonmm
Piedmont Aviation, Inc.
Smith Reynolds Airport
Winston-Salem, N. C.
Betsy Allen, Editor
Gues/ Editorial
HOW CAN I HELP
Editor’s Note—The following essay was written by
Lawrence ].. Steirer, agent in Fayetteville as part of
the agent incentive program there. More details can
be found in the Long Lines column on page three.
I could help improve Customer Relations
and Passenger Service through my job by fol
lowing these simples rules of courtesy.
1. Always be ready to help the passenger
when he walks up to our counter.
2. Be attentive. Show the passenger you
really care about him.
3. Realize that while in uniform, I am
Piedmont Airlines, and act accord
ingly.
4. Be helpful. Offer yourself without re
serve. Many persons are too proud or
frightened to ask for assistance.
5. Use the passenger’s name as much as
possible. Personal recognition is essen
tial for repeat business.
6. Take extra precautions to see that all
small details are completed. If unable
to complete yourself, be sure to follow
up later.
7. Keep yourself clean, neat, and have
pride and confidence in your appear
ance and work.
8. Remember the phrase—“If you can’t
find time to do it right the first time,
when will you find time to do it over?”
9. Have pride in your company and don’t
be ashamed to express it. Talk in fa
vor of your company at all times—
don’t drag it down by thoughtless
words or deeds. If you don’t like what
it does or stands for, do yourself a fa
vor — LEAVE.
10. Be conscious of the needs of your fel
low employees. Offer a helping hand
whenever you can. If you can’t say
anything nice—don’t say anything at
all.
PI Employee Stock
Purchase Progress
To help you keep up with the amount you
pay for Piedmont stock every month if you’re
buying it through payroll deduction, the Pied-
monitor publishes this periodic report of the
number of shares purchased, average price per
share and total investment in the previous
month.
FOR APRIL, 1971
Amount Invested $5,036.15
Number of Full Shares Purchased 584
Average Price Paid Per Share $ 8.62
Around The System
PROMOTIONS
C. J. Brinson—Chief Agent, INT
E. W. Fabrizio—Chief Agent, INT
D. L. Furches—Chief Agent, INT
J. T. Gossett—Chief Agent, INT
M. M. Parks—Chief Agent, INT
L. G. Rehder—Chief Agent, INT
L. A. Snider—Chief Agent, INT
E. L. Walch—Shift Manager, INT
I. J. Flynn—Junior Secretary, INT
D. L. Macemore—
to Senior Stock Clerk
D. G. Vestal—
to Senior Stock Clerk
TRANSFERS
J. T. Gibson—ROA to ORF
E. R. Gray—ROA to ORF
H. B. Hill-ORF to ATL
J. L. Konkle-ILM to ORF
F. R. Krynicki—ROA to ILM
A. L. Shaver—ROA to ORF
R. W. Simmons—ORF to ATL
D. T. Stamey—ORF to MDW
K. L. Wood-ROA to TYS
H. J. Eisenbath—BAL to ORF
I. M. Kiser-CRW to CRO
J. W. Dean—SOP to CRE
J. A. Woodruff-LYH to CRO
M. M. Duncan—SHD to CRO
R. L. Roberts-PKB to HTS
B. J. Sasla-DCA to CRO
M. F. Kost-SDF to CRO
M. K. Booth-EWN to OAJ
J. T. Burger—SDF to CRO
V. A. Spradlin—PSK to ROA
J. C. Hunt-LHY to CRO
B. J. Talbert—CHO to CRO
S. H. Ivy-FAY to CRO
J. M. Brown—DCA to CRO
P. L. Swing-HKY to CRO
L. W. Peters-SDF to CVG
R. L. Mosser—SDF to CVG
L. E. Abdon—CVG to MEM
L. V. Brown—SDF to ATL
H. B. Hill—ATL to LGA
C. M. Williams—FAY to CRO
N. T. Cameron—FAY to CRO
H. M. Parkes—ORF to INT
B. E. Tart-FAY to CRO
J. A. Proctor—BNA to CRO
M. L. Thompson—BNA to CRO
K. N. Scarboro-FAY to CRO
G. A. Holt-DCA to CRO
S. E. Walker—DCA to CRO
G. A. Driscoll—ILM to CRO
J. D. Singleton—SOP to CRE
B. J. Gledhill—SDF to CRO
S. A. LaSalle-DCA to CRO
J. E. Frantz—DCA to CRO
J. R. Gilchrist—DCA to CRO
W. F. Rankin—CHS to ATL
D. R. Benfield—HKY to CRO
J. G. Bledsoe-TYS to CRO
S. A. Carpenter—FAY to CRO
L. L. Atkinson—LYH to CRO
T. C. Liebhart—BNA to CRO
R. L. Boese—FAY to CRO
D. W. Shell—BLF to CRO
P. A. Highsmith—FAY to CRO
P. B. Ivey—FAY to CRO
E. S. Kolberg—FAY to CRO
E. J. Derdern-DCA to CRO
H. W. Daniels—CRE to CRO
S. N. Mitchell-DCA to CRO
B. C. Benjamin—DCA to CRO
D. K. Baker—DCA to CRO
P. J. Phillips-DCA to CRO
G. N. Lesher-DCA to CRO
H. E. Winings-LEX to CRO
C. D. Carwile—DAN to CRO
J. 0. Middleton—INT to CRO
T. L. Ellington-DCA to CRO
S. I. Hatchell-FLO to CRO
R. D. Faircloth—BNA to CRO
S. T. Quinn-LYH to CRO
M. A. Marino—CAE to CRO
S. A. Maise-RWI to RDU
H. W. Padgett, Jr.—ATL to DCA
M. E. Smith-FAY to CRO
C. R. Ashley, Jr.—DCA to CRO
M. Willey—DCA to LGA
0. E. Shinlevir-INT to CRO
A. R. Puckett—INT to CRO
R. E. Gregg-INT to CRO
C. W. Warren-INT to CRO
S. D. Billingsley—FAY to CRO
R. S. Levine—DCA to CRO
S. J. PhiUips-ILM to CRO
V. C. Johnson—INT to CRO
T. A. Johnson—FAY to CRO
B. A. Crouch—ILM to CRO
H. B. Hayes—FAY to CRO
J. G. Horne—FAY to CRO
R. M. McClure—INT to CRO
L. K. Crews-INT to CRO
K. C. Sherman—INT to CRO
S. M. Kusinsky—DCA to CRO
S. Rowe—DCA to CRO
L. M. Lamond—DCA to CRO
L. K. Wilson-ILM to CRO
F. B. Tuttle-INT to CRO
M. A. Long-INT to CRO
S. D. Joyce—INT to CRO
C. A. Quaver-INT to CRO
A. S. Young—INT to CRO
A. J. Liller—CRO to CRW
R. L. Ketner—MFB to CRO
J. D. Adams-TYS to INT
J. D. Arnold-ROA to INT
D. E. Collins—ROA to INT
J. A. Beck—DCA to CRO
R. L. Faulkner—ROA to INT
R. J. Edney—ROA to INT
W. Flemming—LGA to INT
W. P. Frazier—CVG to INT
W. Lucas-ORF to INT
R. T. Kirkner—ROA to INT
B. J. Pugh-ORF to INT
G. H. Franklin-ROA to INT
C. B. Hinton—ROA to INT
G. W. Manuel-ROA to INT
W. E. Brockmeier—AVL to DCA
J. A. Kirkman—BAL to ORF
P. C. Saleet—BAL to BLF
Congrats
20 YEARS
Harry Gilbert O’Connor—Captain, ORF
Hugh Edward Sluder—Lead Agent, TRI
Robert E. Swaim—Senior Line Chief, INT-FB
15 YEARS
Rilla M. Gregg—Assistant Secretary, INT
Jack C. Doyle—Division Chief Flight Attendant—ILM
Norman C. Noah—Sr. Specialist, INT-FB
J. A. Shulley—Director of Tariffs, INT
Donald E. Martin—Station Manager, LYH
Herman James Barco—Flight Attendant, ORF
Harding Eugene Freeman—Mechanic Specialist, INT
Robert Ray Kiser—Sr. Specialist, INT
Edmond Alonzo Kerr, III—Lead Agent, ILM
10 YEARS
Ira Gray Linville—Asst. Supervisor Stockroom, INT
Dena E. Moore—Jr. Revenue Accountant, INT
Lyle T. Tyree—Agent, PHF
Deanna S. Cranfill—Secretary, INT-FB
T. E. Thompson—Chief Agent, INT-CRO
Allen W. Perry, Jr.—Chief Agent, LWB
5 YEARS
Henry F. Murray—Director, PASI,INT
Eddie Lee Gabriel—Lead Agent, AVL
Ronald L. Adkins—Agent, HTS
Robert A. Ashworth—Jr. Mechanic, INT
David P. Chapman—Agent, HTS
James L. Pitts—Sr. Mechanic, INT
Vernon R. Olson—Sr. Mechanic, DCA
Maurice K. Booth—Lead Agent, EWN
Ronald F. Broome—Agent, GSP
Chadwick B. Hilton—Mechanic Spec., ROA
Virgil A. Spradlin—Agent, PSK
Robert A. Wood—Mechanic Spec., INT
Roy 0. Clark—Sr. Mechanic, DCA
Richard G. Fishel—Cost Accounting Clerk, INT
Bobby Henry Hartman—Mechanic Spec., INT
Robert W. Wood—Radio Technician, INT
William E. Marler—Mechanic Spec., INT
Kenneth D. Rhodes—Utility Serviceman, ILM
Troy Swinson—Fleet Service, ILM
Spencer D. Martin—Sr. Specialist, INT
Piedmont's People Pleasers
The following is a list of Piedmont employees who
have been complimented, by name, recently in the
numerous seatback letters from our passengers.
Atlanta
Elaine James
Becky Anderson
Vickie Dowell
John Onoff
Ken Sallies
Tom Hutchins
Everyn Hill
Jackie Thurman
Ann Snelson
Milt Browning
Ray Parker
Suzy Smith
Donna Smith
Carolyn Ward
Amy Kistler
Ann Hogsett
Charles Hope
Sylvia Vaughn
Margaret Jenkins
Trula Kirkpatrick
Joanne Hester
Mary Davis
Beverly Hawk
Mae Dickins
Sherry Cardelli
Sandra
Zimmerman
Pauline Fletcher
Phyllis Shepard
Barbara Johnson
Sharon Thaxton
Linda Moss
Sharon McCrary
Norfolk
Linda Jobe
Pam Horton
Leslie Kovach
Dawn Clark
Joanne McLeod
Yvonne Williams
Norman Coiner
Judy Steel
Dawn Hodges
Gene Riggs
Brenda King
Margaret
Mollahan
Roanoke
Pat Robertson
Mary Lou
Murphy
Elizabeth Ward
Cheryl Bryant
Sue Paluch
Suzie Perks
Jane Blevins
Ann Hall
Kinston
J. R. Ferguson,
Jr.
Fayetteville
R. D. Meason
Richmond
D. R. Collins
Lynchburg
Marie Waggoner
Washington
Joe Grant
Connie Oliver
Wilmington
Donna Carter
Marsha Len
Sharon Boatner
Judy Littrell
R. P. Smith, Jr.
Jeff Spencer
Annette Noah
Debbie Thomas
Jeanette Hudson
Winston-Salem
Diana Stafford
Dodie Lynn
Gloria Dempsey
Pat Matthews
Betty Boone
Margie Bullock
Betty Shabert
Phyllis Brown
Carol Clodfelter
Dana Hill
Susan Clark
Helen Holder
Yvonne Rice
Linda Fulton
Betty Crotts
Frank Trenor
HOW GOES
IT?
Mechanically speaking, the April, 1971 statis
tics revealed the following:
Mechanical Dispatch Reliability
Actual Forecast
FH-227
. 98.7% 99.4%
YS-llA
98.5% 99.0%
B-737
. 98.3% 99.0%
On-Time Performance of flights
operated not more than 15 minutes late 72.95%
Actual Load Factor
Quota Forecast
51.19%
47.84%