10
Piedmont
'Our employees are professionals'
we’re
doing it
at
piedmont
Congratulations to ORD Agent
Tracy Bent and CHS Supervisor
Wayne Edmonds, recent winners of
the TOPS (Total Outstanding Pas
senger Services) Award.
Bent, who received the award for
January/February, helped a woman
and her 20-month-old child during
a two-hour layover in Chicago. The
woman was returning home after
attending her father’s funeral, and
Bent entertained the child.
Edmonds is the March/April
award recipient. He assisted a fam
ily of four when the father became
ill and the flight was diverted into
CHS. He made room for the family
in his home and rescheduled the
remainder of their trip back to Bos
ton the following day. Fortunately,
the passenger’s illness was not
serious.
The passenger wrote, “It is
obvious to me that Wayne Ed
monds was not only competent in
discharging his duties as a Pied
mont employee, but was equally
concerned for the well-being of
myself, my wife and two sons
... and was willing to inconven
ience himself in order to provide
such timely assistance.”
Both men received five shares of
Piedmont stock and engraved
plaques.
♦ « ♦
Ramp personnel, ATL, starred in
a National Safety Council movie in
April. The film, “Defensive Driving
for Airport Ramp Service Vehicle
Complciints fell 14.4 percent in
the first four months of 1981 com
pared with the same period of 1980
despite a 23.5 percent increase in
passenger boardings.
Compliments rose 59.8 percent
during the first four months of this
year.
Piedmont received 1,338 com
plaints during January, Februaiy,
March and April and a record 1,040
compliments. Boardings rose to
2,087,559.
The complaints/compliment
ratio fell 46.3 percent to 1.29 com
plaints for each compliment
received.
* * *
During the first four months of
1981, the number of passengers
enplaned was 23.5 percent higher
than in 1980, but there were only
seven more baggage mishandlings
in the first four months of 1981
than in 1980.
In January, baggage mishandling
deliveries cost Piedmont 6.6 cents
per passenger; in Februaiy, 4.2
cents: March, 4 cents; and April, 3.9
cents.
* * *
PEP shipments rose to 6.353,
eight percent above the first four
months of 1980. There were 4,997
express shipments, 25.3 percent
higher than the previous year, and
express pounds increased 58.2 per
cent. The length of haul extended
89 miles to an average of 460 miles.
Freight shipments were down
13.6 percent to 73,556. Freight
pounds dropped 4.8 percent.
* * *
Cargo handled over 10 million
pounds of mail during the first four
months of 1981, a 37.7 percent
increase over 1980, and the length
of haul was up 56 miles.
* * *
Operators," will be distributed to
air carriers and airport operators.
Piedmont was chosen because of
its excellent safety record.
“There aren’t many places you
can take a plane to get everything
from new tires to an antenna on
top," Bob Griffin, Maintenance,
said with pride. “But you sure can
here at Piedmont.
“We have the facilities to do all
necessary maintenance on pri
vately owned aircraft from radio
work to a complete overhaul, and
that’s why our customers come
great distances for our service. We
consider ourselves to be tops in the
field."
One of Piedmont’s newest cus
tomers is John W. Mecom, a Texan
who is owner of the New Orleans
Saints, a professional football team.
Mecom recently purchased a 737 in
Europe for his own personal use
and contracted with Piedmont for
modification and a paint job.
“It’s the largest plane for an indi
vidual we’ve ever done," Griffin
Piedmont’s Marketing Department
has received a corporate award for
its outstanding achievement in
marketing for 1980-81. The award,
given annually by the North Caro
lina Chapter of the American Mar
keting Association, was presented
at the association’s annual meeting
May 19 to Bill McGee, vice-presi
dent - Marketing.
« « *
Hammermill Paper Company is
featuring Piedmont this month in a
two-page advertisement which
reads, “The planes aren’t all that
have to keep on schedule at Pied
mont Airlines.”
Lanny Bowers, supervisor of
Piedmont’s Print Shop, INT, is high
lighted in the ad as a person who
“keeps his presses flying by letting
Hammermill do the paper work.”
The ad promotes Hammermill pap
ers, used in volume by Piedmont for
everything from letterheads and
press releases to internal forms and
operations manuals.
During June, the ad is scheduled
to appear in six publications —
American Printer and Lithographer.
Graphic Arts Monthly. In-Plant
Printer, In-Plant Reproductions.
Purchasing, and Purchasing
World
* « ♦
said. “New quiet engines were
installed, landing gear was
removed, overhauled, and rein
stalled, and a paint job added dur
ing the two months the plane was
with us.”
The work involved many people
in a variety of departments. Line
Maintenance performed a C-check.
The Accessory Shop checked the
landing gear. For the Paint Shop,
the custom job was one of the most
unique they had ever undertaken.
And Business Aircraft oversaw all
of the work.
Because of the quality workman
ship done on the Mecom plane by
Business Aircraft, Pratt &= Whitney
is now bringing its 737 to Pied
mont for maintenance. The Mecom
plane will be in the Paris Air Show.
“We’ve got people here with tal
ent,” Griffin said. “Our employees
are professionals all the way.”
Bill McGee, Marketing, INT, has
been elected second vice president
of the Air Traffic Conference for
1981.
* ♦ *
“You’ll wish we flew everywhere”
read the banner at Winston-Sa
lem’s new city ticket office at its
open house May 29.
Over 200 people visited Pied
mont’s new facilities during the day
including board members, com
mercial account customers, and
Piedmont officials. The office,
which opened in January, has three
full-time employees — Bob Joiner,
city sales manager, and ticket
agents Barbara Montgomery and
Carolyn Ramsey. Barbara Sherden
is a part-time agent. Two CRTs and
a ticket printer have recendy been
installed.
The office is located on the first
floor of the Hyatt House.
* ♦ «
Piedmont President Bill Howard
has been appointed to the Gover
nor’s Advisory Committee on Travel
and Tourism by North Carolina
Governor James B. Hunt, Jr.