4
Piedmont
INT Res gets million $ smile
With extensive renovation
This fall Piedmont is spending
over S1 million to renovate the
Winston-Salem Reservations Office,
the oldest and largest of Piedmont’s
four such facilities.
"Our employees are delighted
that the Company is in a position
to be able to upgrade our facilities,"
Phyllis Hutchins, manager of the
office, said.
"Everyone's ready and anxious to
pitch in and help. The improve
ments will make our facilities more
modern and up-to-date. It's a nice
Christmas present from
Piedmont.”
The renovations will include:
• the installation of 25 windows.
There are currendy no windows
in the areas where the agents
work.
• the installation of “quad-style”
work stations which provide a
quieter and more efficient work
ing atmosphere over the current
“row-style" stations.
• 221 chairs with adjustable
heights and back supports.
80 video display terminals (CRTs)
with tilt bases and detachable
keyboards so that agents can
adjust the units for their comfort.
• new anti static carpet. The build
ing's floors are now covered with
linoleum.
• new anti glare lighting to help
reduce glare on the screens of the
display terminals.
• an addition to the Automatic Call
Distributor which can handle
more agents and calls.
• painting, wall-papering, etc.
“When the building opened in
1970 it was quite plush and met all
of our needs," Hutchins said. “Prior
to that move we worked out of an
office in an old hangar across from
Smith Reynolds Airport.
“Today we have 650 employees
who will handle approximately 11
million calls this year. The renova
tion will bring us up to standard
with our other reservations offices."
Most work on the office is being
done between 11 p.m. and 6 a.m.
The renovation is scheduled for
completion in December.
k
Windows! Thai's Just one of the improve
ments being made at Reservations in Win-
ston -Salem this fall. Agent Imogene Young
points to a wall where some of the 25 win
dows will be installed. With her are (I to r)
Pat Livengood. Augustine Watts, and Helen
Solomon, all agents.
Roy Westbrook (right) and Wain
Barber (left) discuss the coniponents of
the CFM56-3 engine with Boeing
Supervisor Lany Cromoga.
Westbrook, foreman-engine buildup,
and Barber, associate engineer-power
plant performance, recently visited the
plant to learn more about the basic
buildup of the engine which will power
our new 737-300s. With the iriformation
they are determining what our mainte
nance needs will be to service the
aircraft.
The new fuel-efficient engines are
produced by CFM International, a com-
panyjointly owned by General Electric
Company ojthe U.S. and SNECMA oj
France. These new powerplants enable
the 737-300S to take off more quietly
than any comparable sizeJetliner flying
today.
Piedmont has placed a firm order
with Boeing for 15 of the new twinjet
aircraft with options on 15 more. Our
first 737-300 is scheduledJor delivery
next April.
continued from page 1
Res Center to open in Dayton
telephone line costs over the next
five years.
Telephone calls from 14 mid-
western communities will be routed
through the Dayton facility. The
210 initial employees will represent
a S3.5 million additional annual
payroll in the Dayton area. By
1989 Shanks expects the number
of employees at this facility to
increase to 400 and telephone call
volume to grow to 4.5 million calls
annually.
“People seeking jobs at the new
center should contact the Ohio
Employment Office in Dayton,”
Shanks said. “They will begin
taking applications November 15.”
The office is located at 222 Salem
Avenue.
Shanks added that the manager
of the new office will be named by
the end of the year.
“The people in the Dayton area
have been very cooperative,”
Shanks said. "We've worked closely
with the Chamber of Commerce
and the Airport Authority in plan
ning this new facility, and the
response from the community has
been tremendous.”
Piedmont currently has almost
1,500 reservations agents. The
Winston-Salem Reservations Office
is the largest, employing 650
agents. At Reston, there are 500; at
Nashville, 250, and in Orlando, 90
agents work for Piedmont. With the
addition of the Dayton office, as
well as new positions at the other
four offices, we will have over 1,700
reservations agents by mid-1985.
Construction at CLT is right
or> schedule.
The first phase, the construc
tion of the new building, will
be completed by November I.
At that time. Piedmont will
begin operations from the new
building's four gates. In the
second phase, gates C-12 and
C 17 on the present concourse
will be closed so that construc
tion can lake place on both
sides of the connector.
All legates will be ready by
mid December, in lime for the
holiday rush.