Newspapers / Piedmont Aviation Employee Newsletter / Aug. 1, 1986, edition 1 / Page 2
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Work has begun on the first phase of the Interna tional Concourse expansion at ATL. The $12 million project, which will add three gates to the concourse and provide related office space and operations areas, will have a bridge linking the three-level addition to the existing international services area. * * * The percentage of passengers using reduced fares exceeded 90 percent in May for the first time ever. * * * Norlhwesi and TWA have signed an agreement in principle that will allow Northwest to purchase a 50 percent interest in TWA’s PARS computer reserva tions system. In an effort to make PARS an industry wide system, the two carriers, which will jointly own the system, will offer shares in one of two new subsidi aries being formed. « * * Skybus (formerly Frontier Horizon) has moved to the St. Petersburg/Clearwater Airport (PIE) and estab lished a hub operation there. The airline began service this month with two daily nonstop round trips to ORD, with an expanded hub-and-spoke schedule set for later in the fall. The carrier has also asked DOT for an exemption permitting it to operate scheduled combi nation service between PIE and Mirabel Airport in Montreal. Florida Express and People Express both operate from PIE. In addition, Skybus has begun ser vice between DCA and LGA. * ♦ ♦ USAir will replace its fleet of 14 727-200s with 737-300S over the next 18 months. The carrier has 47 737-300s on order, with 19 in service and three more to be delivered this year. * « * The top city-pair market in 1985 was Boston-New York with 3,829,060 passengers. Others in the top ten included New York-Washington, D.C., Chicago- New York, Los Angeles-New York, Miami-New York, Dallas/Fort Worth-Houston, Los Angeles-San Fran cisco, Fort I^uderdale-New York, New York-San Fran cisco, and New York-West Palm Beach. The New York -Norfolk market ranked 30th; Greensboro/High Point/ Winston-Salem-New York, 45th; Miami-Orlando, 66th; New York-Raleigh/Durham, 79th; and Charlotte-New York, 82nd. ♦ ★ ♦ Eastern and American will both launch hubs at San Juan on November L Eastern will operate 24 daily departures with widebody aircraft linking 13 U.S. cit ies either on a nonstop basis or via Miami with seven Caribbean islands. In addition. Eastern Metro Express will operate 48 daily turboprop flights from San Juan in November. American will offer 15 flights daily be tween Puerto Rico and eight U.S. mainland cities as well as daily nonstop flights to six Caribbean destina tions. In addition, American has asked DOT for certifi cate authority to serve Caracas, Toronto and Montreal from San Juan, Service would begin next summer. « « * Delta will cut back its operations at MEM from 48 to 25 departures daily, effective December 15. Atlantic Southeast, a Delta commuter, is pulling out of MEM on September 1. The commuter plans to enter the DFW market—where Delta is increasing its service—before the end of the year. In addition, ASA will begin flights between MYR and ATL on September 1. « * * Effective September 15, People Express is dropping service to CAE, DAY, GSO. YUL, BNA, PVD, ALB, and MLB (Melbourne, FL). In addition, the carrier has raised its fees for checked luggage from $3 each for up to five bags to $20 for a fourth bag and $40 for a fifth bag. People Express has also introduced an unre stricted coach fare and two 14-day advance purchase coach fares. Customers on the lowest fares are charged 50 percent fees if they cancel, change, or don’t show up for flights. u “We just decided something special needed to be done for Mr. Cartwright, so we got together to do it,” INT Mechanic Joe Moorefield expledned. Moorefield, fdong with mechanics Eeirlie Gilley and George Manuel, worked together to raise over $8,000 to purchase a 24-foot pontoon boat for Howard Cartwright, vice president-maintenance, who retired July 31 after 45 years with the company. At the presentation are (1 to r) Manuel, Gilley, Cartwright, and Moorefield. They filso gave Cartwright two drawings done by Dan Hicks, supervisor-product services. The first features a DC-3 in the ILM medntenance facility, and the other is a rendering of Cartwright. Both drawings £ire signed by hundreds of employees. Piedmont Frequent Flyer Program Is something we can really sell How well can you sell Pied mont’s Frequent Flyer Bonus Program? Do you know the program’s benefits and how to get an application? Can you explain how mileage is calculated? Unless you work directly with the program on a daily basis, you may not be aware of the many benefits offered our frequent travelers and the program's popularity. In fact, our Frequent Flyer Bonus Program has been so successful that by the end of the year, membership will approach one million. "It’s important for every employee, especially those in customer service posi tions, to know about our fre quent flyer program, ” Allen White, manager-frequent traveler market, said. “Since beginning our pro gram two years ago, we’ve enhanced the awards by adding TWA destinations and increasing British Air way destinations. We’ve also gone from calculating mile age based on one-way or round-trip travel to a mini mum of LOOO miles credit per flight segment. American and United currently offer 750 miles per flight segment.” In addition. White ex plained that new member ship cards are being issued this fall which are expected to decrease errors made in calculating mileage—which in turn increases customer satisfaction—to less than five percent. Working with White are Dave Howard, assistant manager-frequent flyer, and Joyce Shipwash, secretary. The frequent flyer service desk at our Winston-Salem Reservations Center now has over 40 people who answer questions and offer assis tance to our frequent flyers. Here are examples of the outstanding awards travel ers can earn through our program; • Free travel on Piedmont. • Free membership in The Piedmont Presidential Suite. • Free international travel on British Airways and TWA. • Free rentals of Hertz automobiles. • Free cruises on Carnival Cruise Lines. • Free stays at Stouffer and Radisson hotels. There is no charge to join, and flyers earn 2,500 miles credit when they enroll and another 2,500 miles credit on their first flight, if it's taken within 60 days after enroll ment. Members earn 1,000 miles credit per flight seg ment or actual mileage, whichever is greater, on any Piedmont and Henson flight. Those traveling on the Pied mont Commuter System receive 500 miles credit per flight segment or actual mile age, whichever is greater. For example, a frequent fly er who accumulates 50,000 miles can receive two free round-trip coach tickets on Piedmont, a free rental car from Hertz for four days, and a three-night stay at any participating Radisson or Stouffer hotel. For 70,000 miles, the traveler and a friend can fly on Piedmont to the Carnival Cruise Lines port city and take a three- day cruise. The top award, for 125,000 miles of travel, includes two free round-trip Ambassador Class tickets on TWA to any TWA destination and a free rental car for seven days. How can a frequent trav eler join? Applications are available at ticket counters at every airport Piedmont, Hen son, or our commuters serve. Membership is not open to employees. What about the future? ‘‘We hope to add new part ners in 1987 so that awards for around-the-world travel will be possible," White said. "Our program has worked well for us. There’s no ques tion that we’ve recaptured many passengers who pre ferred Piedmont all along but flew on other airlines for fre quent flyer points. Plus, as long as we provide a strong program, we feel we can help prevent market share erosion as major competitors enter traditionally strong Piedmont markets, "Our program is competi tive with any airline program in the country, and we’ll con tinue to look for opportuni ties to make it even better."
Piedmont Aviation Employee Newsletter
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Aug. 1, 1986, edition 1
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