Piedmont fleet goes 'First Class' for 1987 Piedmont will offer first class service on every aircraft in our fleet by early summer. The conver sion will enable us to continue to compete effec tively with other major carriers. ■'Piedmont intends to offer the most attractive service and amenities to our frequent flyers and business travelers.” Bill Howard, president and chief executive officer, said. "Piedmont will offer not just first class, but the best first class service in the industry. The first class cabin will enable Piedmont to upgrade our passengers from coach to first, an important marketing advantage in today's competitive environment." The decision to convert the fleet to a dual configuration was made in August after a five- member task force—headed by Tfed Phillips, director-schedule planning—spent several months analyzing the benefits and costs. "Virtually every department worked closely with us in gathering information for the study." Phillips said. "It was certainly a team effort. We had to determine if first class would generate a profit as well as evaluate what it would mean competitively if we did not install first class in our fleet. "Other carriers are creating hubs, such as those at Raleigh/Durham and at Dulles, which are in direct competition with our services. We concluded that to continue to attract the full fare passenger, we should offer first class. In addition, we determined that the revenue we would receive from first class would pay for the expenses incurred in providing the service." The aircraft modification program, which will begin in mid-January, will be spread over our maintenance facilities at GSO. INT, and UCA w'ith the bulk of the work done at GSO-MM where 21 employees will be added to help with the project. By the time the modification project is completed, these new employees will be needed to help with maintenance on our growing fleet. Sixty-two of the modifications will coin cide with the scheduled maintenance plan and the remaining aircraft will be rotated through GSO-MM. "The F28s and 737-300s can be modified virtually overnight." George Mason, staff vice president-maintenance planning and administra tion. said. "It will take four shifts to accomplish the modification on the 727-200s and 737-200s. We will have a 737-200 dedicated to the project from January 15 to March 31 and a 727-200. from April 1 to April 30," All of the aircraft, except for the F28s, will be equipped with ovens, and the F28s will have upgraded meal service for longer (lights. Phillips added: "Because our F28 flight seg ments are relatively short, we will be limited as to what we can offer in first class. But we will be able to offer our F28 passengers larger sea(s. cabin seclusion, free beverages, more attention and service, and, on longer flights, meal sci'vice." Ti'aining of station agents, flight attendants, and reservations agents will be accomiilishcd in two phases. Beginning in December, these employees will begin taking part in a training course which will explain the transition proce dures. A second phase, which will be more com prehensive, is planned lor the spring. "Wc will not try to im|)lemcn( the new first class program until the entire fleet has been con verted." Phillips explained. "Rather, we'll use this transition period to introduce frequeiit flyers and full fare customers to our new service by selec tively upgrading them at the gale at no extra charge." "We plan to offer first class service in every facet of our operation, including reservations, check-in. inflight, and at the final destination," Howard said. ""Although we jjlan to provide flrst class service second to none in the industry, let me emphasize that we are also committed to re taining our current level of coach service. " We are undertaking an ambitious project, but one we believe will allow us to continue to prosper."' volume 37, number 10 November 1986 $90 million CLT growth plan announced Piedmont and the Charlotte Airport Authority unveiled November 10 plans for a large, multi million dollar operations and maintenance facility which will support our new B-767 main tenance program as well as house a stock dis tribution center and a crew training building with a state-of-the-art 737-300/400 simulator In addition, the planned expansion of Char lotte's terminal building announced by Pied mont last June has been revised to give us big ger and better facilities. Add to these projects the current renovation of Charlotte's old termi nal building for cargo and catering, and the total cost tops $90 million, funded primarily by the City of Charlotte through revenue bonds. By late 1988, when all three projects are com pleted. more than 4,000 Piedmont employees will call Charlotte home and, the airport, which now ranks among the lop 10 hubs nationally in terms of passengers boarded, will be one of the top five hubs in the country. Piedmont sets 31 gates In new terminal design Piedmont’s major expan sion program at Charlotte, announced last June, has developed into an even more ambitious project which will give us a total of 31 gates—four more than originally planned—on the airport's two primary concourses. "When Eastern an nounced on July 31 that the airline would sharply curtail flights to Charlotte on October 1, "Piedmont immediately agreed to assume the leasehold obli gations that Eastern is abandoning at the airport," Leonard Martin, senior vice president-passenger ser vices, explained. "‘We then looked at ways we might better design our facilities to incorporate Eastern’s concourse. The results, I believe, will give us one of the best designed major hubs in the country. '"In fact, the new design couldn’t be better. If we had been building the Charlotte complex from ground zero, this is as close as we could come to an ideal arrangement in terms of operations and passen ger movement,” Martin said. continued page 5 Inside Safety guards de signed by employ ees, page 2. 3rd quarter earnings report, page 3. Our on-time Shut tle, page 4. One of the best in the industry, page 6. B-767 maintenance facility. Stores, training site due Construction of a new $40 million operations and maintenance facility — designed to support our major hub operation and the new 767-200s which will begin arriving next year—will begin March I at Charlotte Douglas Inter national Airport, with com pletion set for late 1988. The facility will house a large maintenance hangar, a parts distribution center a. and a base for crew training. In addition, maintenance will soon be provided at gates on each of our con courses. By 1990, our growth in maintenance alone will create 540 jobs at Charlotte with more opportunities opening as Piedmont’s needs grow. All of these jobs at Charlotte are new jobs expanding our work force rather than major relocations of exist ing maintenance personnel. Our large maintenance facilities at INT and GSO will continue to operate with the focus more on scheduled maintenance. "Charlotte’s new opera tions and maintenance facility is an outgrowth of two system demands,” Gor don Bethune, senior vice president-operations, said. continued page 5

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