Newspapers / Piedmont Aviation Employee Newsletter / June 1, 1988, edition 1 / Page 7
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John Elrod (left), INT-reservations manager, and Grant Clark (right), director-reservations services, present Customer Service Awards to (1 to r) Shirley Hamlet and Ruth Ann Baity, INT reservations sales agents. The award is in recognition of and gratitude for their outstanding customer service during the month of March and is part of the Opera tion 5 Star program. Reservations adopts 'Operation 5 Star' Reservations services has made customer service one of its goals for 1988. To meet that goal, the depart ment conceived of the Operation 5 Star program, which is patterned after the Mobil Travel Guide’s theme of awarding five stars to only the highest achievers. The objectives of the program are to make the res ervations sales agents aware of the importance of good customer service, to share ideas and sugges tions among all the reservations personnel on how to achieve the highest standard of customer service, and to recognize those employees who provide the type of service which would warrant five stars. To recognize good performance in the area of cus tomer service, two different award certificates were designed. One certificate is awarded anytime a reserva tions sales agent is “caught in the act” of providing good customer service to our callers. The other award is presented to those agents who have demonstrated out standing customer service during the entire month. All of our seven reservations centers have been par ticipating in similar activities as part of the overall objective of the Operation 5 Star program. The em ployees at the centers have decorated their facilities with posters and banners, posted complimentary let ters on bulletin boards, attended a customer service video training class, conducted mini-seminars on customer service, surveyed the reservation sales agents on what is good customer service, and held special social events. However, each center has also displayed its unique ness with its own individual projects. In one center, red carnations along with a congratulatory letter from the manager are presented to People Pleasers. In another center, the agents are greeted by a poster in the elevator and a sign on the door to the sales floor which says, “Stage Door Entrance to a 5-Star Performance’’ which encourages agents to an Oscar winning performance. In yet another center, the agents intend to publish a monthly newsletter enti tled The 5 Star Herald to share customer service ex periences and other articles dealing with the theme of the campaign. All of the centers plan to have additional activities throughout the remainder of the year. At the center of the program is the desire to not only encourage good customer service—or as one center refers to it, “customer caring’’ —but also to recognize it and show our appreciation. (Martha Manning, supervisor-reservations services, as sisted in compiling the material for this story.) Selling cookbooks and raffle tickets at INTRO’s second annual beach party are (1 to r) Debbie Hen derson, Pat Cleary, Denise Crapse, £ind Immogene Young, reservations sales agents, INTRO. Ad ministered by the community service committee, the proceeds from the tickets benefit the Ronald McDonald House and Msike-A-Wish Foundation. service awards years years Hill. Bob Sr. Sta. Agt,. ROA Westmoreleind, Frank Shift Supvr.. Dispatch. INT years Britt, Doc Shift Supvr.. Stockroom. GSO Sutphin, Don Sta. Mgr.. JAX years McCann, ltd Captain. B737. BWl Michael, Jim Mgr.. Line Maint., DCA Newell, Tbm Lead Avion. Tech.. ORF Waddell, Paul Mechanic. GSO years Coltrane, Max Sta. Supvr.. GSO King. Bill Accountant, INT Marshall, Willy Lead Cleaner. INT Richardson, Jim Sr. Sta. Agt,. ILM Wolfe, Bill Sr. Sta. Agt.. MCO years Anderson. Homer Sr. Sta. Agt.. TPA Bryant, Jimmy Avionics Tech.. GSO Buckler, Daryl Utility Service. SDF Dawson. Wesley Sta. Supvr,. LYH Everhart, Les Lead Avion. Tech.. GSO Hatfield, Hat Maint. Controller. INT Huser. Ralph Sr. Sta, Agt.. CVG Kiger, James Sta, Mgr.. ORH Lockman, David, Jr. Eng- Proj- Mgr.. INT Matthews, Pat Sr. Sta. Agt.. CTO. CLT McWright, Lawrence Inspector. INT Riviere, Jeanette Sr. Sta. Agt., CLT Sprouse, Edgar Mechanic. GSO years Allen, Chuck Reg. Dir.. Sales. BWI Burge. Alan Sr. Sta. Agt,. CVG Cook, Dale Lead Mechanic. GSO Coughlin, Dan Sn Sta. Agt., RIC Deweese. Everette Sr. Sta. Agt.. CLT F^lls, P.D. Inspector. INT Hall, Ed Mgn. AC Svc. Dept.. ORF-FB Hill, Freddie Mechanic, [NT Lawless, Helen Rev. Auditor, INT Marion, Jack Lead Mechanic. INT Orange, George, Jr. Lead Cleaner. GSO Steelman, J.W., Jr. Inspector. GSO stover, Ron Sr. Sta. Agt- CRW Wagoner, Phil Crew Sched.. Pilots. AOCC. INT Weaver, Mike Mechanic. GSO Wells, Ron Sta. Supvr,. ORF Ahern, Frederic, Jr. Captain. F28. SYR Akers, Richard Sr. Sta. Agt.. ORF Baker. Ronnie Sr. Sta. Supvr.. CLT Basler, Kit Dir., Acctg- Sys. & Cost Cntrl.. INT Beck, Mallory Sr. Sta. Agt.. TPA Bentley, Sammy Sr. Sta. Agt-. ATL Cochran, Flip Inspector, GSO Cutitta, Mike Asst. Dispatcher. INT Cutshaw, Michael Captain. F28. SYR Daniel. Joe Mechanic, MEM Dwier, Pam Flight Attendant. BWl Jones. Jonsey Mechanic, INT Linville, Joey Stock Clerk. GSO Lovett, Keith Stock Clerk, INT Share. Ron Inspector. INT Sicchio, Daniel Captain, F28, SYR Sutton, Terri Sr. Sta. Agt.. RDU Warren. Robert Lead Flight Sim. Eng.. INT Whigham. Kenny Mgr. Line Maint.. ORF Williams. Jim Avionics Tech.. GSO years Adams, Ginny Flight Attendant, CLT Albaugh, Patti Sue Flight Attendant. BWI Anderson, Brian Sr. Sta. Agt-. ORF Andrews, Bob Mgr., Line Maint.. BOS Anton, Jackie Sr, Sta- Agt,. LAX Apostolu, Phil, Jr. Sr- Sta. Agt , BWI Arnold, Earl Cleaner. ATL Baker. Lane Sta. Supvr. TLM Barnett, Jeanice Sr Sta. Agt.. GSP Barnett, Linda Flight Attendant. BWI Baucom, Julian Captain. B737. CLT Bennett, Trish Flight Attendant, ORF Bittick, John Captain. B737, CLT Blanton, Ronnie Supvr. Catering. CLT Bolan, Susan Flight Attendant. SYR Bourdon, Bob Mechanic. BOS Bowen, Nan Sr Sta. Agt,, DFW Bowling. Bentley Sta. Supvr. PNS Boyd, Tim Sr Sta. Agt-. GSP Brath. Jan Captain. F28. SYR Brown, Wayne Sr Sta- Supvr. CLT Brown, Margaret Acctg. Clerk. INT Brown, Paul Mgr. Reliability. INT Brune, Tbm Sr Sta. Agt., BWl Bryant, Keith Sr Sta. Agt.. GNV Buchanan, Jody Sr Sta. Agt.. Catering. CLT Burger, Vic Lead Avionics Tbch.. CLT Burner, Darren Sta. Supvr, BWI Burrus. Lisa Flight Attendant. ORF Carraway. Judy Programmer INT Cason, Bill Captain. B727. CLT Clowney, Gerry Mechanic, INT Clunan, Patti Sr Sta. Agt.. CLT Collins, David Sr Sta, Agt.. MYR Cozart, Art Sr Sta. Agt., CLT Cromer, Dennis Sr Sta. Agt.. CLT Dailey, Mike Sr Sta. Agt., Pres. Suite. MCO Dashiell, David Sr Sta. Agt.. BWI Denny, Jenny Flight Attendant. MIA Donohue, Bridget Sr Sta. Supvr. BWI Dunn, Chuck, HI Sr Sta. Agt,. CLT Eastwood, Greg Flight Attendant. CLT Ellington, Sharon Sr Sta. Agt-. ORF Erickson. Lief Captain. B737. BWI Eskey, Bonnie Flight Attendant, ORF Fahs. Phil First OfTicer B737. CLT Fisher, Randy Captain. B737, BWI Fleming. Jane Sr Admn. Clerk Mktg. Svcs.. INT Ford, Jimmy Mechanic. BOS Postek. Frank Sr Sta. Agt.. JAX Gaede, Terry Sr Anal., Pilot Sched, Ping.. INT Gardner. Harold Mechanic. MCO Garrity, John Sr Sta. Agt. CLT Genovese Smith. Paula Flight Attendant. ORF Gililland, Gil Captain, B737. GSO Gonzales, Robert Sr Sta. Agt.. LAN Goodman, Donna Marketing Svcs. Analyst. INT Graessel Pafumy, Sally Sr Sta- Agt., BWI Green, Kay Sr Sta. Agt.. CLT Grewe, Greg Sta. Supvr. DAY Gunn, Bob Captain. B727. GSO Guzman, James Sr Sta. Agt.. MIA Hamblett, Michael Captain, F28. SYR Herrick, John Captain. B737, BWl Hill, Randy Sr Sta. Agt.. CLT Horne. Jeff Sr. Sta. Agt- GSP Horton. Charles Sr Sta- Agt-. CLT Hudspeth. Doris Flight Attendant. CLT Hutchins, Marie Sr Sta. Agt,. GSO Imes, Sandra Accounting Clerk. INT Isenhour. Scott Shift Supv- Pit. Schd.. AOCC. INT Iverson, Dave Captain. B727. GSO Jones, Janice Sr Supvr. Pit., Schd- AOCC. INT Kartrude, Gus, Jr. Captain. B737. CLT Kegley, Jeff Sr Sta, Agt.- CF-IA Kennedy, Marian Flight Attendant. CLT Kerr, Wayne Sr Sta. Agt. MIA Kluttz, Jimmy Sta. Supvr. BWI Kyle. Bonnie Flight Attendant, CLT Lapenna, Bob Pilot Check Ainnan B727. INT Lindberg. Pete Lead Mechanic. BOS Locke. Tbm Lead Mechanic. BOS Lockridge, Brad Sr Sta. Agt.. CLT Loveless, Mitzie Sr Sta. Agt,. TPA Luck, Cindy Sr Sta, Agt„ PBl Mackay, John Mechanic. LGA Manning, Lee Mgr, Line Maint. EWR Marjanovich. John First Officer B737. GSO Markwardt, Randy Sr Sta, Agt.. MIA Marshall. Kay Flight Attendant, CLT Matthews, Rick Captain. B727, GSO Mayo, Lorrie Acctg- Clerk (Tt'ainee). INT McKaughan, Thomas Captain. F28. SYR Miller, Craig Flight Attendant. CLT Milliken, Roger, Jr. Sr Sta. Agt.. Catering. BWl Minarik, Craig Sr Sta. Agt-. FLL Misenheimer, Hal. Jr. Sr Sta. Agt-. CLT Mizell, Bill Captain. B737. CLT Moore. Julian. II Sr Sta. Agt,. GSO Morgenthal, Ttom Sta. Supvr. FLL Moser, Karen Sr Teller-Credit Union, INT Nash, John, Jr. Sr Sta. Agt,. EYW Newberry, Kenneth Captain, F28, SYR Nutt. Danny Stock Clerk, GSO Ohalloran, Pam Flight Attendant. CLT Plott, Vicky Sr Sta. Agt.. CLT Poole, Tim Supvr. Catering. CLT Potter. Shawn Sr Sta, Agt.. BWl Pratt. Susan Jr Sta. Agt- CTO. NYC Prevo, Debbie Cleaner GSO Purvis, Stephanie Flight Attendant. CLT Raja, Sheddy Sr Sta. Agt- TLH Ray, Andy, Jr. Data Base Anal.-Help Desk, INT Reeves, Darlene Flight Attendant. ORF Rich, Gary Captain. B737, CLT Roaten, Doug Sr Sta- Agt,. CLT Roberts, Kim Flight Attendant. CLT Robson. Robby Captain. B737. CLT Roddey, Darla Sr Sta. Agt.. CLT Rodriguez. Eric Sr Sta, Agt., CLT Roessner, Ross Captain. B737. CLT Rowe, Brian Avionics Tech.. BOS Ryder, Chris Sr Sta, Agt. ORF Savopoulos, Dave Sr Res. Agt.. INT Schrunk, Wayne Captain. B737, CLT Schwartz, Paul Mechanic (Automotive), UCA Shanklin, Dena Flight Attendant. BWl Shattles. Jay Sr Sta. Agt.. FLL Sheorn, Melody Flight Attendant, CLT Sherrill. Barney Captain. B727. CLT Shirey, Dwaine Sta. Supvr. BWl Shue, Mary Sr Sta. Agt,. SYR Simiele, Alvin Lead Cleaner. UCA Sisk, Tom PInnr Spec., Maint. !, INT Smith, Kenny, Jr. Sta. Supvr.. BWI Sockwell. Ron Flight Attendant. GSO Spangler. Tim Anal-. System Performance. INT Spencer, Renee Sr Sta. Agt., MCO St. Denis. Paul Sr Sta. Agt- lAH Stapler, Phyllis Flight Attendant, GSO Stokes, Anthony Cleaner ATL Stultz, Ralph Avionics Tech.. ROA Sumler, Ann Accounting Gen. Clerk, INT Talley, David Sr Sta. Agt-. RIC Thomas, Connie Flight Attendant. CLT Thornton. Gene Sr Sta. Agt.. CLT I\ibaugh, Chuck Sr Sta- Agt-. MIA lyier, Chris Sta. Supvr. BNA Tyndall, Debbie Sr Sta. Agt., BWI Upchurch, Wanda Flight Attendant. CLT Usher, Stan Sr Sta. Agt.. CLT Ward, Cindy Sta. Supvr, BWI Ware. Stephen Sta, Supvr, BW! Welborn, David Sr Anal-. F/A Sched. Ping,, INT Wilkins. Alma Flight Attendant. BWI Williams, Dale Lead Avionics Tfech.. BOS Williams, Rayfield Sta. Supvr. TPA Willis. Mike Performance Mgr, BWI Wolfington, Kim Flight Attendant. GSO June 1988 Volume 39, Number 5 Published for and about Piedmont people by the Public Affairs Department, One Piedmont Plaza Winston-Salem, NC 27156-1000 919/770-8283 Holly A. Coffey, acting editor Claudette McCullough, assistant editor June 1988 • Piedmonitor
Piedmont Aviation Employee Newsletter
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June 1, 1988, edition 1
7
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