Newspapers / Piedmont Aviation Employee Newsletter / Feb. 13, 1989, edition 1 / Page 10
Part of Piedmont Aviation Employee Newsletter / About this page
This page has errors
The date, title, or page description is wrong
This page has harmful content
This page contains sensitive or offensive material
Commendations ‘I was treated as though I were a good friend’ If USAir has an excellencein-career award, I would certainly like to nomi nate Flight Attendant Renie Jin (LAX). Not long ago I was traveling on USAir between San Diego and Oakland. As I boarded the plane, Ms. Jin greeted me with a warm smile and made me feel like a welcome guest on the flight When I arrived in Oakland, I found that I had lost my wallet which con tained a substantial amount of cash and all my credit cards. I thought it had been stolen while I was waiting for my luggage. A short time later, Ms. Jin called me at my home with the good news that she had found my wallet on the airplane. She said that it still con tained the cash. We eventually decided to meet the next day when she passed through San Diego Airport. From the moment that I stepped on the plane, to meeting her again at the airport, Ms. Jin treated me as though I were a good friend. Her thoughtfulness has made me a loyal USAir flyer La Jolla, CA My wife and I recently traveled to Charlottesville, from Nassau via BWI using Piedmont Airlines. We would like to tell you that we are impressed by your company’s efficiency and atti tudes. At Baltimore, upon boarding flight 1663 to Nassau recently, we dis covered that we had left our camera on the Charlottesville/Baltimore plane. My vwfe told one of your employees who was on the plane about the situation. The employee then volun teered to run down from Gate D22 to see if he could find out if the camera had been handed in. My wife came back to her seat and almost immedi ately the door was closed. We taxied out, and the plane took off. Almost half-way into the flight the flight attendant came up to us and asked us for more details about the lost camera. You can imagine our amazement when she came back and gave us our camera! Apparently your ground-staff employee had raced to the gate, found the camera, raced back and sent the camera up to the pilot through his window. We were impressed by this demonstration of concern and effort on the part of your staff. Nassau, Bahamas I want to compliment two of your em ployees at Los Angeles International Airport. They are: Colleen Daley (CSA-LAX) and Diane Fallaha (lead CSA-LAX). I work at traveler’s aide at LAX and one particular day a deaf girl requested my assistance smce her ride from the deaf school had not ar rived. Daley and Fallaha, without my asking, tried to contact the school (being Sunday the school was closed) and called the girl’s parents in Sacra mento. With a lot of work and pa tience on their part, the problem was solved. They were a big help to the deaf girl, and to me also. Even though it was not their responsibility it shows they really take an interest in USAir passengers with special problems. Inglewood, CA I recently had the opportunity to schedule a Piedmont flight to Califor nia. I called late m the evening and got hold of an employee by the name of Betty Portilla, (general sales agent- MCO). Betty spent quite a while trying to sort out a satisfactory schedule for me which I appreciated. On the following night, I received a phone call from Betty, who had just learned of a new scheduling develop ment. She had to sift through all the tickets for the previous night and couldn’t even remember my name but she finally found my reservations. This is the kind of employee I hope and pray that your airline will recog nize as the cream of the crop. Opa Locka, FL Since May of 1988 I’ve made about 20 roundtrips between Hartford and Phil adelphia. My schedule of meetings while in downtown Philadelphia begins at 9:00 a.m. My particular USAir flight to PHL invariably arrives on time which allows me to take the 8:15 train from the PHL airport to downtown. This puts me in my office 20 minutes before my first meeting! I use this time to relax and enjoy my second cup of coffee of the day (my first cup is on the flight). I thought you should know that I have never missed that second cup of coffee, nor have I ever been late for my 9:00 a.m. meeting due to a delay on USAir. Con gratulations for doing such a fine job! Hartford, CT ^ USAir Group Jet Fleet Status Piedmont number aircraft type number aircraft type DC-9 74 F28-1000 BAG 1-11 11 F28-4000 B727-200 10 B727-200 B737-200 23 B737-200 B737-300 56 B737-300 BAe-146 21 B737-400 MD-80 31 B767-200 total 226 total * reflects B737-400s to be delivered February 15 and 17,1989. TEN
Piedmont Aviation Employee Newsletter
Standardized title groups preceding, succeeding, and alternate titles together.
Feb. 13, 1989, edition 1
10
Click "Submit" to request a review of this page. NCDHC staff will check .
0 / 75