PIEDMONT AIRLINES
Winston-Salenij North Carolina
WEEKLY TRAFFIC MEMORANDUM #2
lo We have just passed through our first spell of unfavorable flying weather (July 15th and
l6th) since last spring® Although all of you seem to have handled the situations very well^
there are several things which I feel should be called to the attention of all concerneds
A. Strict attention must be given to the flight advisory forecast and passengers
must be advised accordingly. This is importanto
Be Review Chapter 2 of the Traffic Manualj, paying special attention to Section
2e803. When a passenger is carried over his or her destination and is to be
returned to destination via Piedmont Airlines or other scheduled air carrierj
issue from regular revenue ticket stock a ticket covering the return in con"
neetion with the ticket used on the in-bound trip* Mark the new ticket non-
refundable» When reporting this ticket^ make the proper explanation in the
"Remarks” colTomn of the ticket report so that the Accounting Department will
know what has happened»
After having reviewed Chapter 2^ should there be any questions^ please let me
have them and I shall get the answer for youo
IIo Each station may expect to receive vacation posters (two easel and two card) curing the
week of July 19=24, Do all possible to get these posters in the best locationse Should you
find that you can use additional ones, please order via memorandum to Gordon Browno There
is still a supply in stock,
IIIo Remember““the minimum excess baggage charge is $s25o Don't forget the tax which makes
a total of $o26““minimumo
IVo It is suggested^ in fact it is necessary, that all personnel read the Airline Trip
Insurance Policy in order to be able to answer passengers” questions intelligently about same.
Among other things that may be learned is that no passenger can be insured for more than
$25jOOO under this policy, (No sarcasm intended^ but this has been done for more)
V, It has been observed that^ at certain stations^ the agent has been carrying the clearance
to the cockpit for Captain®s signature. This is the purser's function and should be carried
out by him so that the agent can perform his duties of loading and unloading whichj in turEj,
will expedite the flight from the station. Those stations who have been following this practice^
please be guided accordingly,
VI, For the first three months of operations^ we had many compliments on the neatness of our
personnel and their uniforms from passengersj, general public and^ most gratifying^ from other
airlinesI but I regret to report thatj today^ this is far from being true. Many have become
lax in their appearance. Here are some of the things that have been noteds
Ae Being in partial uniform. If you do not have your complete unifom^ do not
wear any of it until you can appear in complete attire.