PIEDMONT AIRLINES
V/inston-Salem, North Carolina
WEEKLY TRAFFIC MH4QRANLUM #j2 September 27. 1948
1. UNCHECKED BAGGAGE - I have noticed that our passengers are retaining excessively
large pieces of luggage and baggage and taking them to the passengers' cabin with
them. The pieces to which I refer are those \\iiich are too large to go in the over
head racks. Heavy pieces should not be placed there any;-?ay because of what would
happen should the plane run into rough air. In many cases the flight attendant has
very kindly suggested to the passengers that they leave this baggage in the rear of
the ship; however, this is not only against CAA regulations, but it is another good
way to have a mishandled or lost piece of luggage. All stations please use more
care in this matter and suggest to the passengers that these large items be checked,
2o CHARTER INSURANCE - Arrangements have been made ;^ilereby each passenger on a charter
may be insured up to $25,000. Although charter flight insurance should not be
solicited, any request for same will be referred to this office. Such request should
be made at least two days prior to the origination of flight.
3o 029 - Believe it or not, we are still hoping to get Ship 029 on schedule in the very
near future. I know that all of you will be interested in seeing the interior of
the ship and, after seeing it, you will agree that it is the best looking interior
you have ever seen on a DC-3. Let's capitalize on this and show it to as many
people as we possibly can. For example, when the ship is on the gromd at ORF and
will be there for a sufficient time, the station personnel should invite the people
standing by the fence or around the airport to come out and take a look at the ship.
It might be explained to those people that this is, or will be, the standard for
Piedmont Airlines ships. Gentlanen, this is a very good selling tool. Please use it,
4, FAMILY PLAN - We have requested the Air Traffic Conference to file our request with
the C.A.B, to participate in the Family Plan. Our rules and procedures will be set
up along the lines of American's present Family Plan. The effective date and more
about this will come to you later,
5, FLIGHT COUPONS - We are missing and losing too many fli^t coupons. All station per
sonnel will please use more care to see that the proper fli^t coupon is picked up
and delivered to the purser. Pursers, please check your flight coupons against
passengers on board. There is no reason for an error to go unnoticed into the next
station, I realize that sometimes conditions do arise Wiere it is more expeditious
to ask the flight attendant to pull the flight coupon aboard ship. These instances
should be very infrequent, but when they do happen, let's be sure the purser under
stands what he is to do ajid the purser must follow through,
6, LONG DISTANCE CALLS - There has been an unusual epidemic of long distance calls by
stations which I believe, had they been analyzed properly, at least 50^ could have
been handled by memorandum. I agree with you that it is very easy to pick up a
telephone and get the information you want; but, at the same time, it is costing the
company and your station money. Again let's look at that old formula—^multiply each
call by twenty stations and you can see how it can snowball. Before picking up that
receiver to place a long distance call, think twice. Can this be handled by memo?
Your attention to this item is earnestly requested.
LWG/bbf