PIEDMONT AIRLIKE3
V/inston-3alem, North Carolina
1'JEErJ.Y TIIAFFIG ?IEMCRANDUM # 14
October 11. 1948
lo ADVISE TO PA3oLNGER3 VJHEN DESTINATION IS TO BE OVER-FLOVM - Station personnel and
flight attendants raust work very closely on the problem of properly advising passengers
whose destination is likely or definitely to be over-flo\m. As soon as information is
received by the station personnel that a flight is likely or going to fly over destina
tion or destinations, check the plane dispatch for on-board passengers to the destina
tions concerned, look up all ground transportation facilities from the preceding station
and also the next stop beyond desired destination so that the passengers concerned may
be given their choice of deplaning point« lihen applicable, the station manager or agent
should board the plane, ask the fli^iiht attendant to point out the passengers concerned,
then advise theui of the situation. Now, 1 realize that it is not always feasible for
the station personnel to uo this, uut, reiiieiaoer, it is iiiost desirable. If the station
personnel are unaole to do this, be sure the flight attendant is furnished vndth all in-
fonuation including the best connections»
Example: After Flight 16 departs GVG, conditions arise which indicate that
the flight \ri.ll be unable to land at H\iT or G3G. As soon as this information
is received by LEX, the T.F.X personnel will ascertain whether or not the passen
gers destined for INT and G30 will be better off at TRI or RDU, This informa
tion will be given to the flight attendant, in writing if possible, and he ;>rill
iiiimediately advise the passengers concerned and a decision will have been reached
before landing at TRI,
Please remember this—instructions cannot be vjritten to cover all irregularities of this
nature. In fact, I am sure that you can pick the above example to pieces. There is no
substitute for good judgment. Let's use common sense„ With the combined efforts of all
concerned, I know vre can and must improve our handling of these ca.ses. It is requested
that each station manager go over this with each and everyone of his personnel.
2, TRuvFFIG LEADS - Keep your eyes and ears open for traffic leads from other stations.
Get the story (name and address of the person or persons to travel) and for.^ard the in
formation to the station manager concerned, ,/e must all be TRAFFIC OCN3CIOUS at all times.
Tom Coxren and his boys are doing a swell job on this, and their efforts are paying offo
Let's pass more traffic leads to the other fellov/ and watch the results. I know it iiri.ll
be most gratifying,
AIR FiiEIGHT - Effective immediately do not accept shipments of benzoyl chloride
account hazardous material. Authority Freight Tariff Rule 2,5, Express Tariff Rule 12E,
4. AIR TRIP INSURjil'iCE - We recently received a bulletin from the Associated Aviation
Unden^riters in reference to using the one-way fares in computing foreigh air trip
insurance coverage. For your informcition, tliis apparent change in computing the
preraium for foreign insui-ance is not in order to raise the prejiii-um, out the insurance
co:ot3any found it necessary in that so many of the carriers have put in excursion or
greatly reduced rates on round-trip flights,
NEW HAVEN. CONNECTICUT TRAFFIC ROUTING - Iftfhen you have traffic from your station to
New Haven, Connecticut that is to be transferred from PAI to EAL, the routing should be
EAL to New Yoi-k and AAL beyondo ,
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