Newspapers / Piedmont Aviation Employee Newsletter / Nov. 15, 1948, edition 1 / Page 2
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WEEKLY mFFIG MEi40HAiiDUM #18 -2- November 15, 1948 h, OVERFLOVfN PAS3ENGMS - Dui’ing the recent handling on the gromf after floim passengers who were unhappy, as they place. You would be dis- being overflown. Now, agaxn, put yourself j. • + • hut instead here you are miles appclntad at havii^g not already reached your better you further on and more than likely in a place you nf^^thp nlane appeared to know the would feel if the airline _ agent who and knew score and had a sympathetic attitude; showed t a e «ithoueh it was by bus and he the best means by which to get you to your destination and he could only furnish transportation to the Yes sir-vou would leave >/ith showed understanciing and sympathy in doing what he “ * ' , attitude of "So a lot better t-t^^ir your mouth tl^n offwh^^^^^^^^^^ advised of the you were overflox^^n: «eil, ■'rny ii-ne n_ ^ „ t, likelihood of passing over your destination?" All of you know the answer. Now just a word about advising the advise^the'psgr(s), tion. aL that a p.gr(s) destination is to be “JaSn/tof cha^S! “s S i^ I know it is itmch easier for you to "sell the pjgr( ) g oassed the headache on all you have to do, you have gotten rid headache--you have pas^ to tL next fellow, tow lot's not do it to advise the psgr correctly of the chsnces of be taken to such and ^ to advise the psgr that, in 'f ® transportLion do^town to the rail such an airport and we will only be able to j^re. Be truthful and or bus station and that we cannot be responsible for their return lare. tell the whole story. 5. BaiND-TalP AMD ClRCUi^rRIOHCOgM - f discounts Vvdll be effective over our entire y • =i-aHnn -ind all ooints on our work up a chart showing the round-trip ® tS"offSine points "most frequently used, system. This chart should also include some Z^lld Page 8, effective Special attention should be paid to Correction . , ' ‘ ^ ijish to call your atten- aLember 1 of Local and Joint Passenger H^les Tariff DeceSer 15, 19W. tion to Para. C (3), and note that this part ‘'f/For exa,aole: This permits circle-trip discounts over a num e Chicago and returning via DAL, JlkfLlo-sidSirrcSSffSpI^tVeJ S P--nger to SDP on ms^_ ?iurt‘‘ai^lie:!^%feare1l"^^^^^^^ “t^'^hSeTew^S colSts and be ready before this information is needed. A r • R ^US'^ENSION - The C.A.B. has suspended NAL Proportional Fares appearing Page 99 ^-it-li^Slff. Will you please mark across the face of this page "suspended". Do nJt rer-^r^S af ^he othe? siL contains a part of National.s current fares. 7. 1 want you fellows at the stations to TthJ Things In the above examples of mishan(p.ing, I have ^ J ^ problems, in which I feel that we have slipped up recently I and 1 know that you yo2 control.' These are bad enough, S^l^r^rir^h^'SLSlnS because Sf sLeone ^Ske ^ro?rori-siiiL^rn^. sS^LrL^^rtL^^^^bSn? srsth ;.t we have to do with. LVrc: bbf CO* All Department Heads
Piedmont Aviation Employee Newsletter
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Nov. 15, 1948, edition 1
2
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