PIEDMONT AIRLINES Winston-Salem, North Carolina WEEKLY TRAFFIC imORANDUM #20 December 6. 194B c. 1. DELAYS - Below is a copy of our System Delay Report for December 1, 1948. Trip Station Plane Length of Delay Cause 10-1 TRI 978 0:05 LCL Psgr 15-1 IMN 384 0:19 Mail 30-1 LYH 390 0:03 LCL Psgr 21-1 RDU 282 0:04 LCL Psgr 16-1 CVG 282 0:05 Conn. Psgr 16-1 INT 282 0:05 CKC Radio A 41-minute delay for the entire system and only 5 minutes charged to Maintenance. Although this is an excellent start for the first day of a new month, I want to call your attention to the outstanding maintenance record and the fact that there would have been only a 5-minute delay had we gotten our passengers and mail out on time. Now I realize that passenger delays are sometimes justifiable, but you fellows in the stations can do a lot towards keeping this type of delay to a minimvmi. We have virtually no way of making up a delay no matter how short. Our schedules just aren't figured that way. Sure we want to carry as mny passengers as possible as long as it is practicable; but we must use extreme care in holding when not absolutely necessary. (1) Be sure your passengers are advised to be at the airport 10 minutes before scheduled departure, (2) Be sure your passengers are kept properly advised in case of late operation, (3) Be sure to keep the airport transportation company properly advised at all times. (4) Last but of no less importance, be sure that you have planned your work well so as to have as much work finished before the passenger(s) have reached the airport ticket counter as possible. Gentlemen, it is of utmost importance that we keep passenger delays to a minimum. It is my desire to stay away from laying down a set of rules as to whether or not we shall continue to hold for late LCL or connecting passengers. No rule can be fair to all concerned. Let's see v/hat we can do about this. 2. NATIONAL AIRLINES INCREASE IN FARES - National has filed for a slight increase in fares effective December 10, 1948. Tariff revisions should reach you before that date. 3. RETURNING LOST ARTICLES - When returning lost or misplaced articles to Lost and Found or forwarding to other stations, be sure to pack them seciirely in a box and mark destimtion clearly. It has been found from past experience that items not handled in t his manner very often fail to reach destination. This has already cost us money. I realize that the packing is quite a bother but it is certainly worthwhile in the end.