PIEDMONT AIRLINES
Winston-Salem, North Carolina
TRAFFIC MEMCRANDUM #26 February 10, 1949
1. ADVAI\"CE NOTICE OF "LIIplLY” FASS-OVERS - We have had several examples of improper handling
in cases of forecast (30% or better) indicating that trips will pass over certain stations
to change passengers already booked. In the mishandlings referred to, passengers destined
for those unlikely stops have been requested to purchase tickets to stations beyond. This
has been done, I am sure, because of misinterpretation of policy by the agents concernedo
The passenger or passengers are to be definitely advised of the probability of over-fly
ing their destination and given the choice of rer-oiAe by another means or if they prefer
to take a chance and their station is passed up that they are to bear their own return
expense or to be returned on one of our later flights. All managers are requested to go
over this policy with their personnel and should there be any doubt as to policy in
handling, please let me know as it is important to get this matter straightened out now,
2. HERTZ DRIV-UR-SELF SYSTEM. INC. - Have you ever noticed the Plane-Auto-Travel Plan
advertisement on page 4 of the Aviation Guide? Well let's take a look at it again—
don't be afraid to recommend and use it. This is .just another passenger service
3. PASSENGERS BOARDED FARE -
1.
CVG -
518
7
2.
TRI -
449
8
3.
ROA -
305
9
4.
CffW -
281
10
5.
RDU -
236
11
6.
CLT -
234
12,
LEX -
- 231
13.
INT -
125
RIC -
- 173
14.
AVL -
90
GSO -
- 159
15.
LYH -
70
SDF -
- 155
16.
EWN -
59
IM -
- 139
17o
SOP -
56
ORF »
- 137
18,
GSB -
38
19.
DAN -
19
From the above it will be noticed that we made a nuDiber of FIRST during January ’49-“
a new high for WX interruptions—a new low for equipment interruptions—a new high for
WX cancellations and a considerable number of cancellations due to equipment being out
of place and most certainly a nev; low for passengers carried per day (ll2„06)o Most
certainly a wonderful iTonth over which you show improvements There is a bright side
tcoo It should not be overlooked that there was a decided improvement in the Maintenance
Department. If those fellows keep it up, and the indications are that they will, we
shall be in excellent shape v.ten we do get some decent flying weather,
4. II'IFRGPER REFUNDS - This has happened—examples A trip cancels prior to your station
and passengers are forwarded to your station by limo at PAI expense to board the flight
which is originating your station. When passen^^ers arrive your station, do not refund
the unused portion (from prior station to your) as this portion of the ticket i-vould be
used to defray a part of the ground transportation expense^ As indicated above, it
has happened that several such tickets were refunded,
5o TV'A EXCHANGE CRDER - For your information in the near future TWA will begin using a
new exchange order form. It is the same size as our present transportation receipt
and carries four Number 150.
6. COCKPIT DOORS - Locking; these doors is no longer necessary as the directive covering
same has been rescinded.
PIEDMONT'S TI>[E IS '49