PIEDMONT AIRJ.INES
¥inston=Salemj, No^th Carolina
TRAFFIC MEMORANDUM NOo h9
1. HERE'vS THE DIFFERENCE
PAI
MEMORANDUM
TOs George Willard
FROMs To Ao Plylerj Jr„
Ro L« Ingram^, Jr^
SUBJECTS Flight Purser
’’Knowing that a good word is always appre
ciated in the Airline businessj we would
like to take this opportunity of compli
menting Purser Whitakero*'
In the short time that Whitaker has been
with the company he has shown remarkable
progress. Regardless of the situation he
is always there with some kind word or
pleasantry to the passengersj, keeping them
happy and contentedo Courtesy has been,
and isj his policy throughout. We receive
compliments daily on the courteous and
efficient service he has rendered to pas
sengers who have flown on his trips® And
lastj but not least, from other personnel
on the system.
We are happy to pass this on to you for
whatever it may be worth,'*
2. WORK LOAD TRENDS
Too often we have found that it is either
"A feast or a famine” in the airline
business. All of us remember the terrific
work load during December and the first
part of January^ I predicted at the time
that we would have a lull during January
and Februaryo We are now having that lull
and it gives us time to catch our breath =
look about and see where we stando Let’s
all take stock and do some of that much
needed "housecleaning and retrenching".
In other words5 let's begin now to get
ready for the spring rush. It's coming and
now is the time to get prepared^ All of
you must have had several questions arise
during our recent busy period, Let*s have
them. Now is the time to get them answered
Some of your answers may be found in the
items that followo
FEBRUARY 2, 19^1
3o WHAT IS AN OVERSALE?
A simple answer and one to remember is this,
ll/hen there are more passengers holding
Valid Tickets with the flight and date au
thentically filled in than there are seats
on the flight concerned^ then the flight is
'•oversold". We have had ample experience
now to recognize a bonafide O/S, Remember
the passenger must have a ticket properly
filled in or an official letter stating
that he or she holds space on a specified
flight before the reservation is valid.
Another good thing to remember is M not
get excited. Think clearly - then ACT,
llo PRIORITIES AND MILITARY MOVEMENTS
There are still no individual priorities
such as we knew them during the last waro
All military movements of passengers (l5 or
more) are handled by the Military Bureau in
DCA, This Bureau is a part of the Air
Traffic Conference. They receive the re
quest for movement from the Washington
Headquarters of the Branch of the Service
concerned. The Bureau in turn contacts the
general office of the airline or airlines
most logically able to handle the movement.
Bids are made specifying equipment, routes
and schedules. This information is sub
mitted to the Military HQ, having made the
request. It is then decided which carrier
or carriers are to participate in the
movement. The selected carrier's general
offices are advised and given CAM Nos,
(Commercial Air Movement), The station
concerned (if any) is advised. The Mili
tary Transportation officer at the base
where the movement is to originate makes
out the Transportation Requests covering
the movement. This TR shows the CAM Noo
The carrier handling, origin and destina
tion, Noo of passengers in movement on
each aircraft. If more than one aircraft
is involved a CAM No, will be issued for
each aircraft and a TR is Issued to cover
each aircraft. Each TR is cross referenced
with others Issued fdr the same movemento