The riarion Wednesday.' AnVil t3. Eagfi-2
Jones Library conducting satisfaction survey
The James A. Jones Library at
Brevard College will participate in the
American Library Association’s
“Customer Satisfaction Survey” as part
of National Library Week, April 17-23.
“Libraries Change Lives” is the theme
for the annual observance, which
celebrates the contributions of libraries
The American Library Association
(ALA) will attempt for the first time
by Christopher Theokas
Clarion Staff Writer
A lot of people complain about the
food in the cafeteria. They say, it isn’t
like the food that you get when you go
home on breaks, and it definitely isn’t
McDonald’s or Burger King. And some
people even declare that they are not
sure what they are eating. And as if the
food isn’t bad enough, some people
complain that the workers are actually
nide at times.
Every day students plod into the
cafeteria in hopes of a good meal. And
they get one. The meal they get,
though, may not always the one they
want. All the food is in a three week
cycle. When pizza is served, don’t
expect it for supper for another three
weeks. If you want French fries, but
you missed them last week, try
reminiscing; that or go to a fast food
place. If you want a certain cereal, ask
for it, but keep in mind, you are in the
minority. The most popular cereals are
the brands that the school uses.
The food bars are rather popular,
ever to take a national “snapshot” of
library customer satisfaction by asking
libraries to participate in a national
survey. “Customer service is the heart of
our profession,” said ALA president
Hardy Franklin in announcing the
survey. “Sometimes that means asking
questions as well as answering them.
Whether they’re students, faculty, or
members of the general public - our
customers are why libraries exist.
are only human
The only one to fail so far has been the
Veggie Bar. Remember the vegetarian
burgers? Or are you still ttying to
forget? The most famous of all is the
Ice Cream Bar, for obvious reasons.
Then comes the Pasta Bar and so on.
If you complain about the
performance of a worker, keep this in
mind: They are only human! This
means that they have the same emotions
as you do. They are allowed mood
swings, just like you. They are allowed
to be just as human as you are.
The cafeteria is what you make it.
The workers there are aware of the
schedule that we as students have to deal
with. They get to see it in our behavior.
Towards the end of the semester they can
tell when finals ^kre coming. Everyone
seems to leave their trays on the tables.
And we think they are inconsiderate!
Try to remember that the workers
in the cafeteria have feelings too. They
have to deal with us just as much as we
have to deal with them. If you have any
complaints about the food, don’t eat it.
VV&ste your money somewhere else.
They don’t have to deal with you, and
you won’t have to deal with them.
Project Inside-Out service trips
to travel to Texas and Bolivia
Customer service is the heart of the
library, and one of the biggest mistakes
any organization can make is to assume
it knows the needs and wants of its
customers. One of the easiest and best
ways to find out is the customer
At Brevard College, the survey will
be printed in the college newspaper.
The Clarion (see this page), distributed
in selected classes in the five major
Special to the Clarion
from PIG Office
This summer, two different groups
of BC students and faculty/staff will go
on service trips. One group will go to
Brownsville, Texas, and work with
Good Neighborhood Center doing home
repair for low income families. They
will also tour Matamoros, Mexico, San
Antonio, Texas, and Baton Rouge, La.
This service team will be lead by Fran
Lynch and Judy and Brad Dodson. The
students include Taketoshi Akita,
Richard Bladon, Amy Guffey, Miyuki
Honda, Randy Marlow, James Parker,
and LeGair Pendleton.
The second group will travel to
academic divisions; distributed at the
April faculty meeting; and circulated to
students using the library. Survey
results will be reported to the American
Library Association in May. Feedback
will be used to determine the level of
student and faculty satisfaction; to
identify areas for improvement; to
identify needed services; and to generate
goodwill for the library.
O L L E G E
Jart\es Addison Jones Library
Brevard, North Carolina 28712
Customer Satisfoaion Survey
Let us know what you think.
2. How helpfiil is our stafR
□ Extremely □ Very
3. How easy is it to find what you need?
□ Extremely □ Very □ Easy
□ Somewhat □ Not at all
□ Somewhat □ Not at all
Bolivia and work with Andean Rural
Health Care. They will assist m the
constniction of an addition to a health
clinic. This group will tour three cities
of Bolivia - Montero, La Paz, and Santa
Cruz. Leaders of this team are Lee
Henry and Judy Pascale. Other team
members are Rachel lennto
Cook, Burnley Ganus, Cathy O Bnen,
Anna Pascale (Judy’s daughter).
Cnon Powell, Tak Vamada.
Students from other colleges in North
Carolina and Virginia, and two medic^
doctors from North Carolina. BC
involvement in this service trip is m^e
possible by one of
msley. Jones, a trustee of the college,,.
4. How important is the library to y^J , n Somewhat □ Not at all
□ Extremely □ Very □ Important □ Somewhat
5. How ofteu do you visit the libra^ or call n Once a year
□ Weekly n Monthly fl lour times a year LI Iwice a y
6. How often do you ask a ^ ^ □ Qnce a year
□ Weekly D Monthly □ Four times a year
7 Are there other things you would like the library to offer?
^ More books □ More hours □ More reference materials
□ Other (please explain bebw)
Tstudent □ Faculty/staff □ Other
Please share your comments or suggestion, about how we can improve
our services to you.
Your name and telephone (optional)
Please return the completed survey to the James A. Jones Library.
Thank you for taking time to comment.