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Amco News
Adams-Millis employees
pledged more than $170,000
to United Way organizations
in the 1993 campaigns.
A variety of activities and
incentives were conducted for
employees throughout
Adams-Millis.
At Silver Knit, employees
were able to race go-karts
around a quarter-mile track
laid out in a parking lot and a
street adjacent to the plant.
The plant’s “pit party” also
included food and drinks and
campaign T-shirts for every
one and the opportunity to
give a close inspection to a
couple of race cars.
Wilhelmenia Bosier won
four tickets to the upcoming
Hanes 500 NASCAR race in
Martinsville, Va. Denise Wilk
ins and Gloria Harrington each
won two tickets to the race.
Evelyn Bethea, Evelyn
White, Donald “Andy” Ste
wart and Gloria Huntley each
won a Sara Lee products bas
ket.
Winning $20 Value Fun
Book from Celebration Sta
tion were Geneva Southard,
Ella Ledbetter, Stacy Flow
ers, Mary Smith, William Cole
man, Fannie Covington, Lhea
Ann Jones and Victoria Mor
ris.
Imogene Browner won a
free Celebration Station birth
day party for up to six people.
Supervisors in Kernersville
kissed a pig to make good a
pledge they made as a fund
raising challenge to employ
ees.
“It created some excite
ment fot the campaign,” said
Human Resources Director
Bob Hoots “It was something
different for us and everyone
seemed to enjoy it. I think it
helped to make our campaign
a success.”
Among those who planted
a kiss on the porker’s snout
were Plant Manager Robert
Gates, Director of Manufac
turing Danny McNair, Hoots,
Annex Manager Keith Mor
ris and Distribution Center
Manager Doug Streetman.
Knitting/Seaming Man
ager Glenn Hawkins and Cus
tomer Service Manager
February 1994
Customer Service
Key To Success
For Adams-Millis
Providing excellent cus
tomer service is essential to
the good health of any com
pany, including Adams-Millis,
according to CEO Rich Noll.
“We’re here to serve our
customers,” he said. “If we
attain our customer service
goals, we will have a strong,
healthy company. If we do not,
then we will have very serious
problems.”
Noll said customer service
is an area to which a lot of
attention will be devoted in
the coming months.
Noll said particular focus
will be on fill rates of customer
orders.
“Our fill rates are too low,”
Noll added. “If we don’t have
order fill rates to 98 percent
for all of our customers, it will
not be long until we will not
have any customers to serve.”
Noll said the goal for the
third quarter of FY 94 (Janu-
(Continued on Page 10)
Kernersville Plant Manager Robert Gates prepares to kiss a pig as Rod Davis looks on
during victory celebration in Kernersville.
A-M Employees Contribute
$170,000 To ’93 United Way
Chuck Allen also attempted to
live up to their pledge to kiss
the pig but not even coaxing
with a sugar cookie would bring
the potbellied pit close enough
for a friendly peck.
WNEU (Cat Country) Radio
Personality Rod Davis was
master of ceremonies for the
Kernersville victory celebration
at the Kernersville Finishing
Plant. Sissy Shoaf, his radio
sidekick, also was on hand for
the festivities, which included a
catered lunch, hula hoop con
test, drawings for prizes and
plenty of music.
Also attending was Diane
Poindexter, a United Way
loaned executive from Forsyth
Memorial Hospital.
“It was a real pleasure work-
(Continued on Page 11)
^Turn On A Dime'
Employees at the Corporate Office in High Point work to
assemble packages of labels which were sent to The Gap
outlets throughout the country to assist in a price change in
each of its stores and distribution centers. From left are
Teresa Stutts, Theresa Foley, Brenda Durham, Debbie
Dudzinski, Gail Hogan, Teresa Vernon, Angie Nelson, Terry
Shepherd, Kathy Wells, Margaret Tucker, Patsy Younts,
Marilyn King and Malinda Cagle.
Employees Respond To Customer Need
When representatives of
The GAP telephoned re
cently, Adams-Millis employ
ees knew it was time to “turn
on a dime” to meet a cus
tomer’s needs.
Salesman Doug Auer,
Customer Service Supervisor
Ronnie Rogers and Debbie
Dudzinski, Adams-Millis
Customer Service represen
tative for The Gap teamed
up to quickly plan an approach
to the situation.
The Gap was planning to
change the price of socks in its
retail stores and distribution
centers. To do that The Gap
needed some 30,000 bands for
the socks which Adams-Millis
had provided for them.
Individual packages of bands
and other materials had to be
prepared for The Gap’s 900
outlets all over the United
States.
“They called us on January
17 and wanted the packages
delivered by January 21,”
Rogers explained. “We were
able to gel 600 to them by that
time. The other 300 were de
livered on the next business
day, which was a Monday.”
Rogers added, “That was
acceptable to The Gap because
of the difference in the cost of
shipping to those other stores.”
Usually situations of this
type would be handled by
Kernersville Finishing but this
time it was not po.ssible to
handle the project within the
expected time frame due to
the workload there.
Dudzinski drove to Kern
ersville, picked up the materi
als and brought them to the
Corporate office in High Point
where a group of employees
put the project together.
(Continued on Page 10)