V
Results of Employee Opinion Survey
1. Generally speaking, how do you rate Duke University Medical Center
as a place to work? 28% ranked Duke as above average, 53% said average and.
19% below average.
2. If another company or hospital offered you a job at the same hours and
same pay as you are now getting, would you take the job or not? 46% said no,
29% said yes and 25% said they didn't know.
3. How do you like your present job? 90% like their jobs; 10% don't.
4. What are some of the things you like best about your job? In order:
co-workers, hours, meeting people, type of work, supervisor, fringe benefits,
work load, opportunities, interesting work, responsibility.
5. What things are there about your job that you don't like? In order: pay,
supervisor, hours, co-workers, work load, management, type of work,
communication, general treatment.
6. How long have you been employed at Duke University Medical
Center? Less than 1 year — 19%; 1-3 years — 29%; 4-9 years — 30%; 10-15
years — 13%; over 15 years — 9%.
7. Do you think Duke University Medical Center is better or worse now
as a place to work than it was a few years ago? 39% said better; 18% said
worse; 21% said no different and 22% said they didn't know.
8. Are your best abilities being used in your present work? 19% said
always; 37% most of the time; 23% sometimes; 15% not often and 6% said
never.
9. How do you feel about the way complaints and grievances in your
department are being handled? 33% were satisfied; 66% were not and 1%
didn't answer.
10. How would you rate your supervisor on being able to handle his/her
own job? 60% said good to excellent; 40% said fair to poor.
11. Is your supervisor really interested in giving you all the help he/she
can? 58% helps always or most of the time; 33% helps sometimes and 9%
never helps.
12. How clear are the directions and assignments your supervisor gives
you? 71% always or most of the time clear, 17% sometimes clear, 11% rarely or
never clear.
13. How well do you think your supervisor understands people? 65% well;
35% not well.
14. How fair is your supervisor to you? 70% fair always or most of the time;
18% half and half; 12% not often or never fair.
15. Does your supervisor tell you how well you are doing on your job? 56%
yes; 44% no.
16. If you had a complaint or were dissatisfied about something, would
you feel free to go to your supervisor about it? 45% yes; 37% sometimes; 18%
no.
17. Do you feel that your supervisor would welcome your suggestions for
better ways of doing the work? 75% yes; 24% no; 1 % no answer.
18. How much are you told about changes that have to do with you and
your job? Usually informed 42%; sometimes 32%; seldom 10%; never 16%.
19. Are you asked for your ideas and suggestions before changes are made
that have to do with your work? Often or always, 30%; not often or never,
70%.
20. Are you supposed to supervise the work of other people as part of your
job? 33% yes; 67% no.
21. How would you rate Duke University Medical Center on:
%No
%Good
% Average
%Poor
Answer
working conditions
31
52
15
2
fringe benefits
41
34
23
2
pay
13
40
45
2
communications
16
46
35
3
friendliness
41
41
15
3
merit system
13
30
53
4
cafeteria food
17
• 45
34
4
cafteria service
24
47
24
5
work scheduling
41
35
20
4
opportunities fdr advancement
16
36
44
4
training, orientation
33
40
23
4
emphasis on doing a good job
28
46
23
3
22. Do you feel that Duke University Medical Center takes real interest in
you as an individual, or that Duke University Medical Center cares only
about whether you do your job satisfactorily? Interested 36%, not interested
63%, no answer 1%.
23. How do you rate the following benefits:
Blue Cross contributions
Long term disability
Group life insurance
Employee Health Clinic
Paid holidays
Retirement plan
Shift differential
Sick leave
Tuition aid-PEP program
Vacation plan
24. Name benefits about which you would like more information made
available. Blue Cross 11%, long term disability 20%, group life 8%>, Employee
Health Clinic l2%, paid holidays 5%, retirement plan 28%, shift differential
7%, sick leave 8%, tuition aid-PEP program 25%, vacation plan 8%, no
answer 45%.
25. How satisfied are you with the amount of information you get about
what is going on in Duke University Medical Center? Satisfied 39%; not
satisfied 60%; no answer 1%.
26. Where do you get most of your ideas about the medical center's plans
and policies? Bulletin boards 22%; newspaper 25%; supervisors 21%; other
employees 58%; Intercom 48%; handbook 20%; letters 14%; departmental
memos 24%; meetings 14%.
27. How much do you feel you know about the following:
%Very
%Not So
%No
Important
%Important
Important
Answer
67
26
5
2
56
32
8
4
53
34
10
3
50
33
14
3
77
20
2
1
63
24
10
3
44
32
17
7
79
16
3
2
50
32
13
5
75 .
20
3
2
All I Want
Not As Much
No
To Know
Enough
I'd Like
Answer
Benefits
4%
20%
76%
0%
Hospital goals
4%
17%
78%
1%
Duke Hospital North
4%
8%
87%
1%
Other Departments
5%
23%
71%
1%
Grievance Procedures
7%
25%
67%
1%
The questions 28-32 were asked for purpose of statistical analysis.
28. What is the name of your department?
29. Are you employed by Duke Hospital or a department in the medical
center area?
30. Is your job largely clerical or secretarial or other?
31. Are you employed full time or part time?
32. What is your sex?
33. Give suggestions for making this a better place to work. In order; pay,
parking, recognition, communication, merit system, fringe benefits,
management, work scheduling, favoritism, supervision.
It's Time To Register Your Car
Get ready to scrape off that old
parking sticker. It's time to register
your car again.
All medical center personnel must
have their cars re-registered by Sept.
1, 1977, Harry E. Gentry, director of
traffic and parking, has announced.
The registration fee is $20, the
same as last year. Reserved parking
fees also are the same as last year,
and the registration fee is
incorporated into the parking fee. If a
second car is registered, the fee is
$20.
When you go to register, be sure to
take along your:
☆ state vehicle registration
certificate,
☆ valid driver's license and
☆ Social Security card or other
verifying document.
The schedule follows:
Nanaline H. Duke Building, first floor,
main entrance, Tuesday, Aug. 9, 8:30-11
a.m., for people in the Nanaline H. Duke
Building.
A. H. Sands Building, first floor, main
entrance, Tuesday, Aug. 9, 1-4 p.m. for
Sands Building, Research Park)
Vivarium, ALIF and Jones Building.
Jones Building, first floor, main
entrance, Wednesday, Aug. 10, 8:30-11
a.m., for Jones Building, Research Park,
Vivarium, ALIF and Sands Building.
Eye Center, conference room, second
floor, Wednesday, Aug. 10, 1-4 p.m., for
Eye Center.
Pickens Building, conference room,
Thursday, Aug. 11, 8:30-11 a.m., Pickens
and Southside School.
Child Guidance, first floor, main
entrance, Thursday, Aug. 11,1-4 p.m., for
Child Guidance and Civitan Buildings.
Hanes House Lobby, Friday, Aug. 12,
8:30-11 a.m., for Hanes House, Hanes
Annex and Graduate Center.
Bell Building, Room 314, Friday, Aug.
12,1-4 p.m., for Bell Building.
Medical Center Board Room, first
floor. Hospital, next to ChapA, Monday,
Aug. 15-Wednesday, Aug. 17, 8
a.m.-noon, 1-4:30 p.m.; Aug. 15 and 16, 7
p.m.-l a.m.; for Hospital Building only.
Bell Building, Room 314, Friday, Aug.
19, 8:30 a.m.-4:30 p.m., for anyone who
has failed to register at other locations.
Hanes House Lobby, Tuesday, Sept. 6,
8:30 a.m.-4 p.m., for students in Hanes
House, Hanex Annex, and Graduate
Center.
Persons who have failed to register by
Sept. 1 may do so at the Medical Center
Traffic Office, Room 314, Bell Building,
Monday through Friday, 8:30 a.m.-4:30
p.m.
The Medical Center Key Office will be
closed Aug. 9-22.