The Broncos’
VOICE
f^UARCHn
March 1994
 Vi-o
^Tteww^
Volume III Issue Jlf6
3CP: Coordinated Customer
Communications=Power
by Roger A. Harris
There’s a catch phrase that’s
been in vogue in the business
arena for decades: The customer
conies first. Its logic is shnple -
happy customers will always
come back for more. In a mo
nopoly however, the thlnldng is a
little bit different: only do what
you fashionably have to do for the
customers as they have no other
choices (just ask the cable com
panies!). Only slightly less dis
tasteful than a monopoly is an
apathetic customer - one who
frequents an establishment with
no idea of his influence or power
to dictate the standard of service
received (a chained bull in a china
shop!). FSU Student Body, we are
that chained built
Both internally and externally,
the FSU student body represents
an untapped goldmine of re
source access. Internally, we col
lectively have the power to influ
ence every aspect and level of
service that affects student life,
from curriculum selection to fac
ulty competency to bookstore
pricing to financial aid (or lack
thereof!). Externally we have the
power to influence everything
from who is elected sheriff to who
feeds the homeless (thanks
Chris!) to what cotillion school
might lose business for practic
ing racist policies (front page,
Observer-Timfis. Jan. 29,94).
Shocked? Don’t be. The fact is
that at different times and in vari
ous ways, some if not most of
these interests are being ad
dressed. The problem is that our
efforts are so disjointed and un
coordinated that their effective
ness is reduced to minute circum
stances of concern or aid. From
campus entertainment to commu
nity interaction, we could do a lot
more if we understood that Coor
dinated Customer Communica
tion equals Power - 3CP for short.
There is absolutely no way any
thing substantial hi the way of
student life can be affected un
less we coordinate our organized
group affiliations. No matter
what your specific group interest
is, a monthly meeting of all cam
pus leaders could only enhance
that situation, if for nothing
more than spreading information
or networkhig. In dohig so, we col
lapse the exposed fuigers of shi-
gular hiterests into the combhied
interests of the group pahn, re-
veaUng the new-found strength of
the clenched fist, the universial
symbol of power. In this way the
voice of one is magnified ten fold,
from a singular cry to a unified
roar, possessing the collective
body strength to respond in kind.
Residence Assistance pay, co-ed
visitation, broader night course
selections,... voices. We must
ensure that they are not only
heard but also acted upon. Let us
come together now.
Being a customer is a double-
edged sword. Just as you should
not have to put up with
condecending, self-rightous, all
knowing teachers who have come
from on high to deliver us from
darkness, they should not have to
ocntirLEdcnpage4
OHS
By Elizabeth WiUet
On Friday, January 28th, at 6:00
p.m. in Rudolph Jones Student
Center’s Multi-purpose room,
Fayetteville State University’s new
chapter of Phi Eta Sigma, a Na
tional Honor Society for college
freshmen, held its first induction
ceremony and dinner. Seventy stu
dent charter members, including
five new officers, were hiducted at
this event The newly-elected offic
ers are as follows: Zacques Gray,
President; IVIiriam Levy, Vice Presi
dent Deborah Williams, Secretary;
Jamilya Sneed, Treasurer; and
Aquilla Highsmith, Parliamentar
ian.
The ceremony also hicluded the
presentation of seven honorary
members. They are Dr. William T.
Brown, Special Assistant to the
Chancellor at FSU; Dr. Helen T.
Chick, Retired Professor, FSU; Dr.
John T. Griffm, Jr., Superintendent
of Cumberland County Schools; Dr.
Lloyd V. Hackley, Chancellor, FSU;
Mr. Hector McEachem, Chairman of
the Board of Trustees, FSU; Mr.
Bruce Pulliam, Chahi)erson on the
Academic Affaks Committee, Board
of Trustees, FSU; and Dr. Harold E.
Wade. Vice Chancellor for Academic
Affahrs, FSU.
The ceremony began with Miss
FSU, Kimberly Ashton, presenUng
the invocation, after which Dr. Wil
liam T. Brown welcomed guests and
hiductees and introduced the spe
cial guests present. Mrs.
Gwendolyn Wade, Director of the
Chancellor's Scholarshop Program
and the new advisor to FSlTs chap
ter of Phi Eta Sigma, and Zacques
Gray, Chapter President, presented
the honorary members, and then
both assisted Dr. William T. Brown
and Dr. Jobn Sagabiel. Grand Sec-
retary-Treasurer of Phi Eta Sigma,
with the mduetion of the new stu
dent members.
After the hiduction. Dr. Sagabiel
presented the charter to FSU. which
was accepted by Dr. Wade. Dr.
Sagabiel then spoke, praishig the
new inductees for thehr accomplish
ments and scholarship. He also
praised Mrs. Wade for her outstand
ing and persistent efforts hi orga-
nizhig the new chapter of Phi Eta
Sigma and for the elegant cer
emony and banquet planned by her
and served by the Chancellor’s
Scholars. Dr. Sagabiel also pre
sented Mrs. Wade a gold pen vdth
the Phi Eta Sigma logo as a tribute
to her efforts.
Before Chapter Vice-President
Miriam Levy’s hitroduction of Chan
cellor Hackley, Ms. Deborah Will
iams, Chapter Secretary, performed
a heartfelt vocal rendition of “Whid
Beneath My Wings.” Afterwards,
the Chancellor spoke concerning
the honor of having a chapter of PM
Eta Sigma at Fayetteville State Uni
versity and heartily congratulated
the new student members. Closing
remarks were made by FSU student
Charles Weaver.
Phi Eta Sigma is the oldest and
largest freshman honor society.
Founded at the University of nUnois
on March 22,1923, its purpose Is to
recognize and reward academic ex
cellence among college freshmen.
In order to be considered for mem
bership, a student must have at-
tahied at least a 3.5 GPA at the close
of any curricular period during his
or her freshman year. There are
Gillespie, Christy
ccntiruad cn page ^2
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Contributions by
ffS I * I n I
Dr* Linda Barlow
Spencer Williams
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