SArURL'A i, JaivIuAHY 6, 1990—TH'; OAROLiNA '1h.;£
rlz Presents Customer
Service Award To
Charles Edwards
I
pT his efforts in "going the extra
i" to aid a customer, Charles
Sards, a Hertz Courtesy Bus
er at Raieigh-Durham
lationai Airport, has received
;rtz Heart Award for exempiary
lamer service.
le received the Heart Award pin
la $50 U.S. Savings Bond at a
ent ceremony at the Hertz
iocation from Gregory A.
Ikes, Hertz City Manager in
ieigh-Durham.
"Charies has received 32
Ipiimcnuiry customer ietters in
II months he has worked for
kz," noted Stokes. "This is a
Stacuiar record. It is a real joy to
1 Charles on the Hertz team in
JJigh-Durham. He is dependable,
fctual and totally customer
Vice-oriented. It doesn’t take too
ig to recognize his excellent
|omer service skills."
Kokes pointed out that it is not
Itual to sec Edwards dashing
|BSS the parking lot to help a
Jomcr struggling with luggage
lushing to get a customer to a
itination promptly and safely,
native of Norfolk, Va.,
ards grew up in Hampton, VA,
holds a bachelor of science
•ee in physical education from
oik State University and a
ter’s degree in physical
ication from Clemson
University.
Prior to joining Hertz last
January, Edwards taught physical
education and coached basketball
and baseball at Durham Business
College. During his first year as
basketball coach, the team finished
24-3 and reached the second round
of the National Junior College
Athletic Association tourney. He
was named NJCAA’s "Coach of
the Year" in 1981. Earlier, he
played professional baseball in the
Boston Red Sox organization
before an injury cut short his
career.
"It’s a great honor to receive the
Hertz Heart Award," said Edwards.
"I really love working for Hertz.
Each day is a challenge and a lot of
fun. Making a customer happy is
the highlight of my day."
He has received a number of
other awards. He was named to the
High School All-American
Baseball Team while a student at
the George P. Phenix High School
in Hampton, Va. He also received
an "Outstanding Young Man of
America" Award in 1976 and an
"Outstanding College Athlete of
America" Award a year later. He
has operated summer camps for
children, serves as a YMCA fitness
instructor, and is both a local
basketball official and baseball
umpire. Edwards resides in
Durham.
EDWARDS
Employers Urged To Give
W-2 Wage Statements Early
GREENSBORO — Employers
are being reminded by the IRS to
provide Form W-2, "Wage and Tax
Statement" to their employees as
soon after January 1 as is possible.
"The early receipt of the Form
W-2 will allow the employees to
file their tax returns in January and
quickly receive any federal tax
refund due," said John E. Burke,
district director of the Internal
Revenue Service. "In any case.
2 to their employees no later than
January 31,1990," said Burke.
If an employee quits his or her
job and asks for Form W-2, the
employer should give the employee
a Form W-2 within 30 days of the
request or the final wage payment,
whichever is later.
Employers should generally
keep any undeliverable employee
copies of Form W-2 for at least
four years.
employers should furnish Form W-
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The Annual Shareholder’s Meeting
of the
^ Mutual Savings And Loan Association
( will be held
^ Tuesday, January 9,1990 at 7:30 p.m.
- in the office of
^ Mutual Savings And Loan Association
112 West Parrish Street
Durham, North Carolina
Denise R. Brandon
Secretary
BIG DEPOSIT — At Seaway National Bank in Chicago, teller
.lackie Evans (left) receives a $75,000 deposit from Miller Brewing
Company’s Johnny Richard.son, regional promotions marketing
manager. Miller has supported black banking efforts since the early
1970s, vr ith deposits in black-owned banks across the country. Bettye
Vance, Seaway vice-president/a.ssistant cashier and operations
officer, helps to deliver the check.
Contracts May Have 100%
Implicit Interest Rate
-i LA’ CASHIER
t PHOENIX SQUARE • 902 FAYETTEVILLE ST. DURHAM
COME ON IN TODAYHI FOR THESE NEEDS:
jc • WESTERN UNION
*ur»: 9 A.M. —9 P.M.
fjpnday Thru Saturday 683-6644
• CHECK CASHINQ
(PAYROLL, GOVERNMENT ETC.)
• MONEY ORDERS
•NOTARY
ATI ANTIC CITY
EXPRESS
Regular Service From
$45 Per Person
493-3224
If you are in the market for an ex
pensive appliance, TV or stereo but
have no credit, you may be consider
ing a rent-to-own contract.
Under this agreement, you rent a
product and make a weekly or mon
thly payment. You can return the
product at any time and stop mak
ing payments, but if you make
payments for a certain length of
time, you will own the product.
“This sounds like a good deal. You
have the option of renting or own
ing, but if you decide to own, all of
the rental payments will go to the
purchase,” says Dr. Michael Walden,
extension consumer economist at
North Carolina State University.
The problem is that the implicit
interest rate on your purchase is
commonly between 100 and 200 per
cent APR (annual percentage rate).
“Now rent-to-own contracts don’t
sound like such a good deal,”
Walden says
If people end up paying so much
more for the washing machii>3 or
the stereo, why does anyone use
Arbitration Program Test
To Involve Civil Actions
Of $15,000 Or Less
rent-to-own? “First, about 80 per
cent of the people with rent-to-own
contracts return the product before
they have paid for it. In other words,
they are using the rent-to-own con
tract as a rental agreement. The
people who do purchase products
from rent-to-own stores do so
because they can’t get credit
elsewhere," Walden says citing a re
cent study that shown that 60 per
cent of RTO users had previously
been denied credit.
RALEIGH — Plans for initiating
a statewide program of court-
ordered arbitration of
comparatively minor civil cases in
North Carolina’s court system were
announced by Franklin Freeman,
Jr., director of the Administrative
Office of the Courts (AOC).
The announcement follows the
1989 General Assembly’s approval
of legislation authorizing the
statewide program and
appropriating $539,520 for
launching it during the 198991
biennium.
Freeman announced that by the
end of the fiscal year next June 30,
the non-binding arbitration
program, involving civil actions of
$15,000 or less, will be operating in
nine judicial districts containing 26
of North Carolina’s 100 counties.
If the North Carolina General
Assembly determines that the funds
needed are available and
appropriates the money, "we think
we can implement the program
over the entire state within five
years," Freeman said. "Arbittation
is an innovative but proven
alternative to regular civil
litigation. And we’re confident it
will substantially increase the
efficiency and effectiveness of our
court system as a whole and
especially our district courts, where
caseloads continue to rise most
dramatically."
The nine districts include three
where pilot projects, financed by
grants from private organizations,
were successfully conducted by the
AOC over the past two years,
according, to a study by the
University of North Carolina’s
Institute of Government at Chapel
Hill, aqd six additional districts
chosen’ since the legislature
adjourned.
The six -nc.w, distnc.ts, where
plans have just been completed for
implementing the program, are
15A, which is Alamance County;
15B, comprised of Chatham and
Orange counties;! 19B, including
Montgomery and Randolph
counties; the 25th, comprised of
Burke, Caldwell and Catawba; 27A
which is Gaston county, and the
30th, including Cherokee, Clay,
Graham, Haywood, Jackson,
Macon and Swain.
The three districts where the
pilot projects were held are the
Third, including Carteret, Craven,
Pamlico and Pitt counties; the 14th,
which is Durham County; and 'he
29th, comprised of Henderson,
N.C. National
Guard Receives
$2.1 Million For
Drug Eradication
The North Carolina National
Guard has been awarded more than
two million dollars by the
Department of Defense for drug
eradication programs in 1990. The
National Guard is a division of the
North Carolina Department of
Crime Control and Public Safety.
This is die second year of the
federal drug eradication program,
which is part of the President’s
National Drug Control Strategy.
Congress allocated a total of $450
million for fiscal year 1990. Fifty-
three US suites and territories have
federally approved drug eradication
plans. North Carolina’s allocation
is the ninth largest among those.
"The fact that the 1990 allocation
is more than three times that of the
current year is a recognition of the
hard work done by our National
Guard in die war against drugs,"
said Joseph W. Dean, SccrcUuy of
Crime Control and Public Safety.
North Ciuolina’s allocation for
1990 is $2,144,000. In 1989, it was
$659,300. The National Guard uses
the funds for aerial surveillance in
support of local law enforcement’s
efforts to find and destroy
marijuana. This year 15,889
marijuana plants worth more than
$26 million were located using
National Guard helicopters and
crews.
McDowell, Polk, Rutherford and
Transylvania.
State funds have been used since
September to continue arbitration
in the three districts and the
$539,520 appropriation will be
used'to put it into effect in the six
new districts this fiscal year plus
others to be implemented in July,
1990.
After its study, the Institute of
Government reported that
arbitration "disposed of eligible
civil cases faster than standard
procedure. Median disposition time
in contested cases was reduced by
33 to 45 percent Trial rates in
contested cases were reduced by
more than two-thirds."
At the same time, arbitration
"improved litigants’ satisfaction
with the outcome and procedure
used in their cases" and a big
majority of lawyers involved
strongly support the program and
favor its expansion, the Institute
said.
Arbitration hearings were held in
about half of the contested cases
and 72 percent of the cases heard
"ended in judgment on the
arbitrator’s award," the study report
said. "Some of these cases would
have gone to trial in the absence of
the program . . In many cases,
the program "substituted hearings
before an arbitrator for long periods
of inactivity or protracted out-of-
court negotiation."
Arbitration "costs less than
standard procedure, including
trials," the study also said, but it did
not attempt to estimate savings the
state can expect from the program.
"Measurement of possible costs
savings should be done in the
context of the needs and resources
of the entire court system,” the
report said.
On this point. Director Freeman
said, "One of the biggest
advantages is that it fives judges
more time for greater emiShasis
upon other cases such as domestic
and juvenile. In this way, the
salutary effects of the program v. ill
be felt throughout flie system.’' ■
Parties dissatisfies! with .m
arbitrator’s award can appeal aii'l
have a court trial befwa.*. judge y:
a jury. But the Institme found tha;
only 19 percent of thUkljligants, in
the pilot projects exercised this
.right and that new trials were
actually held in only nine percent
of the cases appealed. .
About 60 percent of the eligible
cases in the Institute’s study
involved legal actions on credit
cards or bank loans, money owed
on wholesale goods and services,
and contracts not involving health
services. About 22 percent
involved health care or professional
services, eight percent were
disputes over retail sales and about
five percent -were negligence
claims. Of the total number of
eligible cases, 89 percent were
cases that arc filed in district
courts.
. Excluded from die arbitration'
program arc cases involving
injunctions, family matters, real
estate, wills and decedents’ estates,
and ejectment actions against
tenants.
The arbitration program is the
result of joint efforts over the last
several years by the North Carolina
Supreme Court, headed by Chief
Justice James G. Exum, Jr.; the
AOC, which administers the suite’s
court system and is responsible to
the Chief Justice; and the North
Carolina Bar Association.
At the request of court leaders,
the bar association in 1983-85
studied various alternatives to time-
consuming and expensive
courtroom litigation and
recommended the experiment with
court-ordered arbitration.
The 1985 General Assembly
subsequently authorized the
Supreme Court to implement the
pilot projects with funds raised by
the North Carolina Bar Association
from private sources and the AOC
began its successful experiment
with the program in January, 1987.
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618 Foster Street
Telephone: 682-0361
REALTOR*
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