' ; ?? ? - '
r~
To *
William M. Harvey Jr. after he became involved
was not sure how it would with the ROTC at school,
happen, bCit he knew at an "Military training helped
early age that he wanted me become a disciplined
to go to college and start a and organized person, and
career in mathematics. it taught about leadership
Today, Harvey is a and solving problems."
senior analyst program- By his senior year in
mer and recently was 1969, he had earned
elected systems office^at distinguished military
Wachovia Bank and Trust graduate honors, had
Company in Winston- accepted a three-year
Salem. He is involved in Army commission, and
aind'-datg?tTSn5f6rr^d To Kng B?nH7~
base research. South Vietnam,^where he
Reared in Pantego earned tha-rank of captain
among eight, hrot.hft1,0 nn,d , ?'"?? d:iT!hflir"d in
.. ,3*j*leT3' Karvey knew that 1932 with a bronze atai
his parents could not citation for Vietnam serafford
jsend him to vice.
college, so he got a 4,I really didn't knowr
scholarship and student what I would do next," he
loans and enrolled at A&T said. I remember when I
State University in first visited A&T and saw
... Greensboro. their compute? room, I
"I always enjoyed thought that 1 might want~~
math, but high school had to be a programmer."
not fully prepared me for In April 1972 he joined
college," Harvey said. "I Wachovia as a programwasnT~sure
_ oT my mer trainee in the
potential, and I wasn't Systems Development Devery
positive or aggres- partment. "I had no
sive about doing things banking experience, had
and interacting with never thought about
people." , banking as a career, nor
His attitude and per- had I taken any business
sonality began tu change courses. I was starting all
Arbitration ? W a1
*
Suppose a new toaster dispute may have others
suddenly stops working on hand to help present
after only limited use. The viewpoints -- lawyers,
store manager to whom witnesses or "experts"
the complaint is referred such as carpenters, plumsays
that it is the bers, mechanics, etc.
^ustomerJS fault. What When each side has
happens next? ? rested its "case, the
Or, what about?a?arbitrator?closes?the
waterproofing job which hearing and prominas a
cost $250 butthocustomer decision within ten dayssays
it didn't waterproof a Decisions by these
thing. Or, the business- independent arbitrators
man who insisted that a .
customer had not been =
unfairly charged for repair Klnw At KEN-LI
work?
These are examples of , a_a^_
how arbitration sponsored ^^^1 H | n i
by the Better Business
Bureau can be useful. H I I
There are 102 such ? -
programs across the CAV7P1 ^?
country to date. BBBs are bAVfc.
offering consumers and
businesses a quick, simple PHILCO COLO
and binding alternative to
small claims -courts. GROSLI
Since?the program ?
began in 1972, there have BlQ S? I
been more than 2500 5#
cases of consumer-busi- TP~R \ T1
ness disputes settled by -OiVy J.
arbitration. Thousands, ~
more, in addition, have QUALITY
* been settled by mutual
consent of the parties involved
before the official CROSLEY
arbitration presentation. ^ ?
How It Works A2
If, after voicing a REFRIGERATOR
complaint to the company, it
a consumer still is "h,WF^ * |^rTn"TirW'
dissatisfied, the next step l^L?
is to inform the nearest \
Better Business Bureau. ? 'S?/:
Write down all the facts of
the situation and allow the | |
BBB to try sold resolve the ^
complaint to everyone's
satisfaction. When this is ' =ctf
not possible, the next step H |ljH I ||||Mjr I
is aroitrauon. II
It costs nothing foi
either the business or the Special
consumer. The BBB sends _
both parties the names of 3R Qr|
at least five persons
(volunteer arbitrators) W/J>
who have training or Deluxe Features
experience in arbitration.
In some cases, lawyers
serve as volunteer arbitrators
AT J 1\
The hearing is handled If
by a single arbitrator, but
in special cases, some FREE ^
Bureaus will have a panel trriitr
of three to hear the case. D?LXV?R X
TUa n**Ki + f?i + r\r 1 1 oton?
JL lie CU UAWi UWI UUW41VJ w
each 9ide defend its
position, asking questions Phone 784-7<
whenever appropriate.
Both sides to the ss
I
... , '
:B7ann[y *"? *-." .
innings
!r. Analyst Programi
9
s
over again in a new* '
career.
4' Programming require
more 9 9
assisted for
pc^tioiiftnJaniiary.
''One of the best VI
opportunities I have ^9
received at Wachovia was
when I was to be project j*J||l9B
leader of a Master Charge
descriptive billing prnjrrt j|
My supervisor had conti- Xjfl I
dence that I could help MjP?
design the program
changes that other banks jAI
had failed to do successfully.
was able- to
coordinate the project
the
Master Department
and meet our
schedule on target," he William !
said.? :?7 '
y To Resolve Com]
carry^he weight of law, as arbitration hearings are
the rules which .govern not held in a courtroomarbitration
are enforced likefc atmosphere. They
by the state. Appeal is even can be held at the
possible only if corrup- scene ? in the consumer's
tion, fraud, misconduct or home, for example, if
obvious prejudice by the thawt is where the work
arbitrator is proved. under dispute was done.
?5 Advantages ;?~?tar y- bueiaeas
-One of?the^TT^most-^jeople, this type of
important advantages of on-the-scene inspection is
BBB arbitration is that it a welcome opportunity for
is free, fast and fair. Too, them to*]udge the quality
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