Goodwill Industries of Northwest North Carolina, Inc.
Miaaion Statement
Goodwill Industrie* of Nortkweft North Carolina, Inc. * mission is to serve the community by providing innovative
education and workplace training to individuals seeking personal development and economic opportunity.
1926-To Help community member* wilH disabilities
and otHer Harriers to employment find jobs and earn
income by repairing and reselling clotK ing and otter
HouaeHold goods that would otherwise be discarded,
the Jobn Wesley Clay Sunday Scbool Class of
Centenary United Methodist Church of Winston
Salem raises $500 for a Model-T Ford and space
in a three-room building on Hast Fifth Street.
1926 ,
193^" ^ Great Depression takes its toll on the
Winston-Salem Goodwill, but a generous donation
by tke Community Ckest puts us back on firm
financial ground.
I94l*Astke United States is drawn into World War
II, we use our expertise in collecting salvageable goods
to provide materials sucb as paper, rubber and metal
for tbe war effort.
1942-Our Winston-Salem Goodwill joins
tbe National Association of Goodwill. Industries.
: - V
1953"After a decade of continued growth, we open
our 4th store, hut remain the on ly Goodwill
organization in North Carolina.
1957-With a federal grant through the Vocational
Rehabilitation Act, we renovate buildings and invest
in machinery to support rehabilitation of persons with
disabilities. The first formal training program for
repairing radios and small appliances is launched.
I959"W? begin building a state-of-the-art center
offering workforce training and occupational therapy.
As we continue to grow, new training programs are
established, including work adjustment training to
help persons with mental and physical challenges
function productively and independently.
1961-We move into our new Goodwill Rehabilitation
Center.
I972-A major acknowledgment of our excellent
vocational programs is our first award from the
Commission on Accreditation of Rehabilitation
Facilities (CARF). From this point forward, we will
maintain this valuable and prestigious accreditation.
r~
1988-% re opt it tlic ( rsi Attended Donation Center
(ADC). By 2001, with 19 A DCs, we receive donations
from approximately 390,000 people.
1989 -Our new name, "Goodwill Industries of
Northwest North Carolina, Inc.," reflects our expansion
to other communities. ?
O
Late I98OS-We continue to update employment
and training services, including health careers and
computer training.
Harly 199^8-We make the decision to erpphasize
ownership of retail facilities, beginning a new era of
financial opportunity that allows us to expand services
while building net worth.
We purchase land and build new facil ties in Kannapolis
(1990), Hickory (1992), Tunnel Road in Asheville
(1993), Salisbury (1995), Statesville (1999), Lenoir
(2000), Clemmons (2000), Pation Aye nue Asheville
(2001) and Jonestown Road in Winston-Salem (2001).
We renovate and expand our facilities on L Diver* V
Parkway in Winston-Salem in 1 999.
J
jauuary 1999"^'* strengthen our mission by joining
forces with the former Abbeville 1 iaudi-Sbill*, Inc. Also
this montb, we dedicate our newly renovated and
expanded headquarters facility on University Parlf^ay.
I cbruarv 2000-We purchase a 14-acre site to
renovate a 7l),000 square foot facility for a western
regional satellite.
May 2001- The new l:mpl?iyment a rid'I raining Center
opens at Goodwill* Asheville facility on Pattern Avenue.
December 200I-We explore the opportunity to
expand services by applying for approval as a state job
Lint affiliate site, opening-up Goodwill services to a
new, broader population of working professionals.
^ 2001
*975""Maving reached an annual budget of app
roximately $2 million, Goodwill of Winston-Salem
if financially sound and poised for new challenges.
1976 -As we celebrate our 50th anniversary, our
training programs include Hood Service, Laundry and
Dry Cleaning, Upholstering, Industrial Sewing, Building
and Ground Maintenance, and Electrical Repairs.
Mid I980s-We expand to serve all people, shifting
emphasis from physical rehabilitation services to
employment training and placement in a competitive
wort force. In the ensuing two decades, we will place
approximately 4000 people in jobs.
f
LETTER FROM THE PRESIDENT
' AND
CHAIRPERSON, BOARD QF DIRECTORS
Dear Friend* of Goodwill:
In 300I, Goodwill Industries of Northwest Norih Carolina. Inc..
celebrated 75 y*r* of service to communities. Since 192^. we have
made it our goal to ofTer the people of North Carolina employment
and economic opportunities.
Goodwill is driven by the generosity of its donors, but we are more
than just a retailer. We believe that every individual deserves an opportunity
for success, regardless of personal circumstance, and we live that philosophy
every day through our employment and training programs
in this special edition of our annual report, we reflect on our first 75
years. Join us in looking toward many more years of a continued tradition
of excellence.
Sincerely.
/S/jUpV Ufcr.t?
Billy G. Whitaker Dr. Bob H.Greene
President Chairperson. Board of Directors.
2000-2001
"Officers of the Corporation
Dr. Bob H. Greene, CUir
Mike Gunter, Vic eCltair
Dr. Francine Madrey, Viot Chair. Hmplcyment t*TraiiiiniS Service*
Walker Douglas, Vice Chair. lnjurtrial Operation*
Kerry C rut oilfield, Secretary/Trearurer
Billy G. Wliitaker, l'r*?i<Unt
John Cunningham, Vice1'rc.uUii,ReUilOp.niti.iiw
Curtis Bland, Vice President, Finance
Daniel I.. Brads haw. Vice President. Asheville Kmpl.iyment
Sherry Carpenter, Vice President, Employment e Training'Services
Bob R. Collie, Vice President. Administrative Facility Service.
"
/yWjc^y 0?m
2000-2001
Board of Directors
Dr. Bob H. Greene, t:or*ytl< Technical Community *. II. ;. -Ret.:
Michael D. GttntW, VComblr CarU.- SandmL. and Rice, Vi.? Chairiv-...
Dr. I"rancine Madrey, Vinami-salcin r-i.>i.?' niw. \ i. .a luii|vr,
G. Walker Douglas, I lou'sla, Kiiterv Mannl.i. i *? m|. un \ >..
Chairperson, Industrial Operations
Kerry G. Crutchfield, Winston -Salem/1 County Schools. ?
jWrel4ryTrem.fr
l.vnn Botf^s, Movant Health
CP. Booker, N.?rtli Carolina Mutual Lite lnmr,.ti,. 'Ret. I
Penni P. Bradshaw, kilpalriA ~i..tLi. ,,. I l l
Reynard A. Corley, WXII Ik'.i ?
Gerald T. Linley, Vi'ate Crest I 'nivertily Hapli-I M.dk.il Center ,1
Robert V. Lord, Jr., M.D. 'f.m.nin-i. lord. simp-.u.
Lively 6* Rice Peiliatru ,
Arthur A. Gibel, I lane, Priutahl.. ~.ir.i l.er knit i'r.-Jn.l
Dr. Rose Johnson, lorsylh Tevhni. il Cominunily C .'Ik e.
Gary L. Kersey, Wach.wia
Gary LeBlailC, Crass America, In.
Dr. Harold E. Littleton, Jr., Cotton Groom.- I- i',.mr>nv
David R. I'lyer, W I OH
James R. Sanford, Teachers Ldition, LLC
Luis Torres, Sura Lee I njerwear
Roger L. Vaughn, AON Consulting
Brent A. Waddell, HR6T
Linda S. Wood, R.I. Reynold. Tohacw C nipuny
. 20()()-2()()l
Business Advisory Council Chairpersons
Lev Garrily, Oily of Win-l..., -?al<>m, Oliairpor.oii, $U*rin< O-mmilUc and
Community'AJtifory Council
Dan ilaisdell, Via. Iiivra, \ i?. Cliairpprann, lylpirinj Committee and
. Cninimmity Advianry 0>'until
J Lin Harrison, *:al& iwr?iv*i.ily Bapi"* Medical Cento* Cfiairpewon,'
?crvi. c Indiirlrio ,
) II.Ill Mnrilli, Adrian* l\..I.uir.uil. Vi.v Cliuirperron, ?ervi.c liidu?lrii>?
Lva MvWillis, VFoclwvia. Cliairper.on. Office Icclinol.vy
John Hoover, I Olivia. Battery Manufacturing Company, Vice Cfiairperaon,
-Office Tpdinoliify
Nancy DiiUD, Arfmr .Vr?-. V li.nrperron. I In man Atvu.'
Kilsv M.ltlliri, \ovant I leallli. Vict Cliairpcr.on, I liim.in Nrvk-n
l.itla Haye*-C alvert, I'aiiitirii. Chairperron, Imlu.trial Relations *
Ken C rewS, D."iala? HalU-ry Manufacitirinc c mpanv. Vi.e Chairperron,
Indu-trial Relation.
2()()0-2()()l
Asheville Business Advisory Council Chairpersons
M. J. I'erell, A-B Technical C.urimnnity College (Ret.). Chltrprraon
Lorraine I'oe. VCI, I ?c. .V i. e Chairpcr*m
Jo Nail Gortler-Bryson, N O Divirionof ^national Rehabilitation,
ChairpeAon, Lniplovment arid I raining;
Jerry Wood, Oilv of w d-in. Chairperron. InJu-trvil Contract*
SLrip SLo^'Inild, Beverly- Ifai.il" I' Arroeiale-. Chairperaon,
l)r. I larold h. Littleton, Jr., i olton Ciropm*6f Company, Chairperron,
Maiheting.and Connnuuily-KeUtiunr
EMPLOYMENT AND TRAINING SERVICES
Our goal is to Kelp people work toward independence. We
offer education and career training tKat prepares
participants to succeed in tKeir cKosen joK fields. To
accomplisK tKis goal, Goodwill partners witK many
community colleges and otKer agencies tKrougKout
nortKwest NortK Carolina.
TKrougK our Employment and Training Centers, participants
take an active role in tKeir career development, wKetKer tkey
are seeking employment Or simply in need of vital skills to
ensure continued success in tKeir current positions.
Goodwill works witk KotK entry-level and professional joK
seekers wKo experience Karriers to entyloyment. Our
services include career planning and vocational evaluation,
joK readiness training, employment (jok placement) services
and joK retention services. Our Askeville Employment and
Training Center serves adults witli developmental
disakilities tkrougk a Community Access Program. In
partnerskips witk community colleges, we make a variety
of programs availakle, including: Nursing Assistant
Training}, Pkarmacy Tecknician Assistant. Training,
Introduction to. Office Tecknology, and courses in
Microsoft Word and Excel computer software. In
partnerskip witk Fors ytk 1 ecknical Community College,
Goodwill also kouses tke "Carcc rsNOW! Nigkt Center,"
providing training apd employment services from 6 to 9
p.m., Monday tkrougk 1 kursdav.
In 1980, Goodwill Industries of NortKwest Nortk Carolina,
Inc., organized a Business Advisory Council (BAC) to provide
an opportunity for professional interaction ketween Goodwill
staff and local kusiness leaders, l-ater, an advisory council was
estaklisked to serve tke Askeville Employment and 1 raining
Center. Tkere are now six councils witk 160 BAC momkers.
Tke councils provide advice and U,* market information in
areas suck as Office Tecknology, Service Industries, I luman
Services, Industrial Relations, and Art Expression Programs.
Our Commurfity Advisory I. ouncil (CAC) also promotes social
and cultural events.
O
INDUSTRIAL CONTRACTS
Goodwill's Industrial Contracts division provides a valuakle
service to local kusinesses and prepares trainees to enter
?
a competitive workforce. By offering professional
production services, Industrial Contracts gives businesses
the cost-efficient option of outsourcing labor-intensive
projects. We offer a 100% quality control guarantee, and
complete projects on schedule. Employees of the Industrial
Contracts division have capabilities ranging from sewing,
collating, packaging, sorting, bulk mailing, shrink-wrapping,
assembling, inspecting ah d light manufacturing.
Goodwill's state-of-the-art warehouse located at 21st Street
in Winston-Sal em features 48,000 square feet of working
space and six loading docks. I he facility also provides UPS
on- -line service and 24-h our security. Other locations inc lude
I university Parkway in Winston-Salem and Patton Avenue
in Asheville.
1 lie Industrial Contracts division has received Goodwill
Industries International's Contract Excellence and
Operations Awards for performance in the past, and
currently ranks in the top 5 percent of 178 Goo J.ill
contract operations in North America.
RETAIL DONATED GOODS PROGRAM
From cloth ing of every style to t oys and household items,
generous donations keep our retail stores filled with exciting
merchandise just waiting to lie discovered. Goodwill
Industries now has dozens of convenient retail locations
throughout northwest North Carolina. These stores provide
funds that mate it possible for us to provide assistance lor
those in our community who need employment and training
services. Almost 90 percent of all retail profits are direc ted
toward funding our Employment and Training Centers.
Each person who donates goods and each person who shops
at a Goodwill store contribute^Jto the social and economic
vigor of our communities.
Attended Donation Center*
Advance
?Wllvy 158 .nJ 801
(Hint I m..n B.nlt|
Afl.eville
"t653 I loul*r*. -mill? Rv?cJ
(HBfT lUnfci
Kerner.ville
815 V N&in Mro-I
(Kvrner* \'ill**r ^k.'ppuw Cnitffl
Kin|
614 5. H*>n Ptrwf
iFiw Kelt. Vitl?*rl
I.eMVrfton
t 3'fT.mc.
<l.itl.'itx Iniprnnn iit Center)
IcwUviU.
676?'5UI.?(.^jR.vJ
M 1.1. v die '
7<MVJUR.?I
M?*>re*ville
5<*> R.v? II.*
(bWi It.? Improvement Center!
Mt Airy
1030 H** 52fWI.
llj?o H.-mr Improvement Center)
Stanleyville
"6*100 I niveeeitv l*.rir?ev
<HH8*T !t.nl i
tsmmm TTSBiit
Winston-Salem (sewn location*)
H76 Rokinko.nl Road
(l.a.nUck Pta?ai
itfV Kartar Mill Road
(Wal-Mart)
1200 w ClciBmonaville Road
(fli-U)
? 110 5. Mratford RoaJ
(Hank .-f Amcri.al
I lane* Mall Boulevard
(Pavilion* Canter -Hank of America)
3500 Vadkinvillf Road
ll-oekmann'i Plaral
1000 Mann Mall Boulevard
(llomv IVrpoO
'Denote* weekend-only Attended Donation
Retail Store*
AaKeviUe ((km location*)
86 ,-oirtk Tunnel Road
I0M Part on Annua
1616 Patton Avvnua
t'lemmona
2635 l-ewirville-Clemmon* Road
ikakind Mrrilunl i Tira)
Henderannville
2111 Aakavllla Mwv
Ilia/a Nortk >koppn* Center)
1172 1-eUoir-Rlrrne fimU ard
. Kamiapoli*
C anmn
Kerner.vilk
U4 Ni-rtk Main Street
>460 Bl..win? K<h)I> kV.J. NT
Lexington
1 l%v. 4*4 Veil
(l-exitict.-n Center)
MoorMvilic
214 William-.?k\.,.l
(M.-rrii.-n lHa.ilal...n)
Ml Airy
208 Mo.-re Avenue
Salisbury
*?6W.)aU \l.-xat.ilcr lkn.le.arj
Statesville
I'.,-. Il?. 21 \..rll,
Tbomj.ville
<41)3 R.mUpk StoMtStrit* )
'Tk.nna.olU I Vol
T rout man
V-rtk Main Mrerl
vWillmborn
Vj|*t l > Hwv 42I
Winston-Salmi itl.rer l -.ali,
2701 I mvrr.ity IVlr*a>,
514 V?ii<kt.nr.i 51 re. I
208 Innerf-urn R...J
COTT
United Wag
SUMMARY OI: 2001 OUTCOMES
Individual- Served in I'.mphiyment and Training Service*
LcVii/'.v; s Number Served
Vinrtqp-Salem Facility (Jay prodrome) 999
CWmA't >U".' Night C'enlet 323
\sh*viltc Facility ' 914
CareerConneetions (Davidson Count/) 147
Salisbury Goodwill Retail Store 250
Stal. sv iHe Goodwill Retail Store 95
\-lieville Retail Store (GHD) ^ 10
t,io.Hlwi|l^rU Training 234
TOTAL 2.97 2
I'laoeim-nt.ol Individual* Served
Location Number hmployed
W inston-ralein Facility (day programs) 206
I ,)r,vr-\Y( 'It Night \"enter 8*
Ashevillc Facility 272
CiireerConnection* (Davidson County) 44
TOTAL assisted placements 530
' LOTA I. employ ineiit including ( arvertN'C)V! 604
(\el .ill !nj(. ulii.l- ;uhn,' hi thr ( .?T/r*Vl 'ft '
FINANCIAL INFORMATION FOR 2001
Benefit* to People Served
In .Mir, Percent of budget
Wages. Benefit- (f Taxes $ 10,400.335 54.25%
Facility Expenses $3,032,854 15.82%
Supplies b* Servi. es $ 1,249.225 6.51%
Other $205,619 1.07%
Facility Improvements $4,284,806 22.35%
TOTAL $19,172,839 100.0%
Othe.Lmplu yment Data
Average wac I <r hired participants $7.2 3 per hour
PercenLic. 'I . nipl.wed individual- w ith confirmed benefits 54%
Retenti entaie (12 month, after hire date) 48%
1 In I omiwimity Investment in 2001
In JcJIors Percent of budget
Sale of Donated Goods $12,629,474 65.4%
Lmpl.iymeiit ??*Training $3,414,646 17.8%
Contract Earnings $1,862,318 9.7%
I'nitedWay $298,971 1.6%
Other $967,430 5.09b
The Community $19,172,839 100.0%
Investment
THE ENVIRONMENT
VouY donations play on important role in today's recycling efforts.
By selling donated items. Goodwill recycles 35,924,629 pounds
that might otherwise end up in landfills throughout northwest
North Carolina