Newspapers / Winston-Salem Chronicle (Winston-Salem, N.C.) / Jan. 15, 2004, edition 1 / Page 8
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Briefs BB&T ranks No. 1 among financial services firms in national survey BB&T Corp. is the top financial services company in the nation based on "customer advocacy," according to a national consulting firm. In its brand value study "Winning the Changing Financial Consumer" ^eleafcid last year, Forrester Research Inc. ranked BB&T ahead of Merrill Lynch, Fidelity Investments, The Vanguard Group and credit unions on its top-five list. The Cambridge, Mass.-based firm defines "cus tomer advocacy" as acting in the best interests of the customer rather than the institution. "We are a client-driven company; we only offer the products and services our clients need," said John Alli son, BB&T's chairman and chief executive officer. "Our commitment is to provide the best value in the financial services industry through highly personal and compe tent client service." o The list was based on the percentage of customers giving their primary bank a score of 4 or 5 on a five point "advocacy scale." BB&T led the way with a 67 percent approval rating. In the study, Forrester compiled feedback from quar terly surveys of nearly a million consumers since 1997. Its analysis indicates that advocacy is the strongest pre dictor of customer satisfaction and retention, as well as investor retention. Trust in a company, satisfaction with its service, and htfw it uses advanced technology were also strong pre dictors of customer and investor loyalty. 7-Eleven to offer MLK brouchure DALLAS - 7-Eleven, Inc. is commemorating the 40th anniversary of the "I Have a Dream" speech from Dr. Martin Luther King Jr., in a free brochure for cus tomers.. In January and February, the brochures are available at the front counters of participating stores across the country, while supplies last. The brochure features a per sonal introduction from Coretta Scott King, the wife of the late Dr. King. She shares her memory of the night her husband wrote the famous speech and his his toric delivery at the March on Washington in 1963. i 1 1 ?? The "1 Have a Dream" com Corwtta Scott King memorative brochures are avail able through the partnership of 7 Eleven, Inc., The King Center in Atlanta, Ga.. and the Education is Freedom(SM), which is a new 501(cX3) public charity that focuses national attention and resources on students that have shown academic prom ise and leadership, but need financial assistance and guidance to go to college. "I've always wanted to have more people read the full text of Martin's 'I Have a Dream" speech because I think the text is very powerful and is very relevant to the concerns of people," said Coretta Scon King. "My hus band's vision was one of freedom and opportunity for all. 7-Eleven and Education is Freedom share our pas sion for creating a better future. True change can only start with education, and The King Center is proud to partner in this effort." EEI honors Duke Power with emergency response award The Edison Electric Institute honored Duke Power as a winner of the association's Emergency Response Award for its recovery efforts from a massive ice storm that wreaked havoc on its service territory in December 2002. EEI's Emergency Response Award is presented annu ally and acknowledges outstanding efforts to help restore electric service that has been disrupted-by severe weather conditions or other natural events. Winners are chosen by a panel of judges following a national nomination process. This year's awards were presented during EEI's CEO and board of directors meeting in Scottsdale, Ariz. On Dec. 4, 2002, a 100-mile swath of ice blanketed Duke Power's service area from Anderson, S.C.. to Durham. N.C., leaving nearly 1 .4 million customers with out electricity at the peak of the storm, the worst ever to hit the company. The greatest ice accumulation, damage and power outages occurred in North Carolina. EEI judges said Duke Power was amply prepared and quickly implemented its emergency response plan, mobi lizing employees before the storm hit and requesting assis .tance from outside electric companies. The first off-system field personnel arrived Dec. 5. LSB expands in Guilford County LSB The Bank is expanding in Guilford County by opening an office in Jamestown. LSB, North Carolina's 1 0th largest bank, has agreed to purchase a building at 1 20 E. Main in Jamestown's busi ness district. The full-service office is expected to open late spring, subject to regulatory approval. It will be LSB's second office in Guilford County. An office at 200 Westchester Drive in High Point opened in 2001. It will bring to 27 the number of offices LSB oper ates in Davidson, Forsyth. Guilford, Randolph and Stokes counties. Black chamber will meet Jan. 20 The Winston- Salem Black Chamber of Commerce will meet Jan. 20 at 7 p.m. ^Tthe Goler Community Building. 600 Chestnut Street. Tommy Hicks, branch manager for Wachovia Bank/East Winston, will be the guest speaker. Danny Freeman, financial adviser, will be the Business Spotlight. The meeting is open to the public. For more information, contact Miriam McCarter at 724-0334. N.C. schools will benefit from restaurant's fund-raising union SPECIAI TO I NK CHRONIC1 E Long John Silver's has part nered with the Tom Joyner Foun dation to raise money for histor ically black colleges and univer sities (HBCUs), including two schools in North Carolina. Throughout 2004, Long John Silver's will donate a portion of the pro ceeds from each "Tom Joyner Plat ter" to the foundation, which works Joyner aggFessive ly to keep African-American students in school by providing scholar ships. "Long Jolyi Silver's is hon ored to participate in the good work being done by the Tom Joyner Foundation," said Steve Davis, president of Long John Silver's Inc. and A&W Restau rants Inc. "HBCUs are national treasures, and we're proud to help ease their financial pres sure. We hope to raise hundreds of thousands of dollars to help ensure these bright, young col U>MC lol? $((??11 lege students have a successful future." Joyner is .a nationally syndi cated radio* Host, entrepreneur and philanthropist whose four hour drive-time show is heard in more than 115 markets by nearly 8 million listeners. Known as the "hardest working man in radio." Joyner is a 1999 Radio Hall of Fame inductee and Savoy maga zine's 2002 Person of the Year. "I'm thrilled to be working with Long John Silver's to help support students at HBCUs," said Joyner. "The Tom Joyner Foundation does only one thing: It helps students continue their education at black colleges. All too often students will get into college, and then encounter financial difficulties that force them to drop out. The foundation provides money directly to the HBCUs to help these students complete their education." "Many Long John Silver's customers are also avid? Tom Joyner listeners, so this is a won der/^ partnership," said Mike Baker, chief marketing officer. Long John Silver's Inc. "We'll be able lo reach millions of loyal Tom Joyner fans with "an innova tive offer that will make a posi tive difference in their communi ties." The promotion between Long John Silver's and Joyner kicks off this month and runs through the end of 2004. Joyner's image is featured on Long John Silver's point-of-sale materials at partici pating restaurants. The "Tom Joyner Platter" includes Crunchy Shrimp, two pieces of fish.' one Chicken Plank?, corn. frie"s. slaw and two hush puppies, and sells for $6.99. The historically black col leges and universities that will benefit from this partnership are Allen University (Cofumbia. S.C-), Barber-Scotia College (Concord, N.C.), Coppin State College (Baltimore, Md.), Hus ton-Tillotson College (Austin. * Texas). Lane College (Jackson, Tenn.), N.C. Central University (Durham, N.C.), Prairie View A&M University (Prairie View. Texas), Rust College (Holly Springs. Miss.). University of the District of Columbia (Wash ington, D.C.) and. Virginia State University (Petersburg. Va.). ? EEOC says class of woman subjected to sexually hostile work environment SPECIAL TO THE CHRONICLE The Charlotte District Office of the U.S. Equal Employment Opportunity Commission (EEOC) recently filed its second sexual harass ment suit within two weeks. The federal agency's latest suit, brought under Title VII of the Civil Rights Act of 1964, was tiled in U.S. Dis trict Court for the Western District of North Carolina in Asheville against Ryan's Family Steak Houses Inc. The suit charges that from October 1998 through Febru ary 2000, Christina Scruggs and other female employees were subjected to a sexually hostile working environment at the company's Shelby, N.C., restaurant. According to the suit, Scruggs was verbally. physically and sexually harassed on an almost daily basis by a male manager. The women who were sexually harassed worked as servers and cashiers at the restaurant. The EEOC filed the law suit after its efforts to volun tarily conciliate the matter without litigation were unsuc cessful. Reuben Daniels Jr., direc tor of the EEOC's Charlotte District Office, said: "Every woman is entitled to a work place that is free from sexual harassment. The protections of Title VII are extended to women, such as those alleged ly victimized in this case, so they can remain productive employees. "Sexual harassment, whether it involves physical touching or unwelcome com ments and requests for sexual favors, cannot be treated as the price of admission women pay for participation in the workplace. The lawsuit seeks a permanent injunction against the company and com pensatory and punitive dam ages. Lynette A. Barnes, acting regional attorney for EEOC's Charlotte District Office, said, "The EEOC is resqlute in its commitment to ensuring that American workplaces are free from the type of conduct alleged by the women in this case. Hopefully, this lawsuit can be resolved quickly so that the women subjected to the alleged harassment can put this experience behind them." Neo-Nazi billboard still up in Fla. town Billboard company says it is free speech THE ASSOCIATED PHI ss ORLANDO, Fla.- A billboard advertising a white supremacist group continues to stand along Florida's Turn pike in Sumter County despite residents' complaints and the removal of similar signs elsewhere in the state. With a plain black lettering and big block letters, the sign appears to mimic the style of the "Got Milk?" advertising West Salem residents name business owner of the year SPECIAL TO Till CHRONICLE The ^AVest Salem Neigh borhood Association honored Myoung W. Song with its first Business Owner of the Year Award at its meeting Jan. 5. President Dennis Wiggins cited Song for his consistent positive support of the neigh borhood and its community _ enhancement projects. "Mr. Song assumed man agement of the Fairway One Stop # 7 CITGO on Broad -?Street in January of 2001, and quickly turned it around - making it a place where neighbors can conveniently shop." Wiggins said. "Besides creating a safe and clean busi ness site, he regularly sup ports our neighborhood organization with generous gifts." Other members praised the sprucing up of both the "look" and the "feel" of the site where Broad Street cross es Business 40. Song has vol untarily donated funds to such causes as the monthly WSNA Newsletter and flower plant ings at public spaces within West Salem. Community response has been evident in loyalty as one member declared, "I'll drive 25 miles on an empty tank to get my gas from Mr. Song and Myoung IV. Song accepts the award from Dennis Wiggins. his friendly employees!" West Salem neighbors have been active in the area roughly bounded by Business 40, Marshall Street. Washing ton Park, and Peters Creek Parkway, planting flowers at the CITGO station and other sites and also organizing reg ular trash-pickup walks and neighborhood watch patrols in the area. In cooperation with the* West Salem Civic Club, the WSNA is pursuing Historic District status for the neigh borhood - which was the site of orchards and manufactur ing as the early "west of Salem" extension of the planned Moravian settlement of Salem. For more information, visit the WSNA web site: http://www.westsalemneigh borhood.org/. campaign, and reads in part: "WHO RULES AMERIKA?" The sign gives the Internet address of the National Alliance, a neo Nazi group based in West Virginia. "Obviously we don't want people associat- Strickland ing Sumter County with this group. I'd be a fool if I wasn't concerned," said Benny Strick land, chairman of the Sumter County Board of Commissioners. "But I don't think we have the power to do any thing." National Alliance billboards were ? removed in Old Town last April and in Tampa in 2001 after advertising compa nies found out that the group advocates an all-white, non-Jewish society. But Jerry Sullivan, president of Micanopy-based Sunshine Outdoor Inc., which put up the sign about 35 miles from Orlando in August, said he had no intention of taking down the sign as long as it is paid for. "It's free speech. Do you' know what free speech is?" he said, adding "I don't believe in Nazis, but no, it don't bother C me none. There's no law against it." * Robbie Rogers, Sumter County's director of planning, said that despite numerous complaints received by the county office, advertising for a .club - even an unpopular one - is not against the law. Shaun Walker, chiiff operations offi cer for the National Alliance, said the sign's purpose is: "To raise public awareness of the political reality we live in today." "I'm a white American and we'd like to return the reins of control to' white people," he said.
Winston-Salem Chronicle (Winston-Salem, N.C.)
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Jan. 15, 2004, edition 1
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