Tuesday, November 21, 1989 - THE CHARLOTTE POST - Page 3A The WORKPLACE by AMY EDMUNDS How To Make A Dismissal Sooner or later almost every employer will have to dismiss someone. Take steps to protect yourself with proper documentation, preserve the dignity of your organization and the employ ee, and be sensitive to the resulting aftermath. Write it Down Mishandling a dismissal can put your compa ny at risk of being sued. To be successful in court requires documentation. You should be prepared to provide at least one dated memo addressed to the employee that spells out specific perfor mance failings over a period of time. You also need proof — signed by the employee, that you discussed the problems and gave recommenda tions for Improvement. Finally, you'll need a re port citing the employee's failure to improve over time. Types of Dismissals Proper labeling of dismissals is also essential to minimize becoming entangled in costly law suits. Be aware that imprecise wording can affect the dismissed individual's unemployment com pensation and leave your firm liable. FIRING refers to a for-cause dismissal, e.g. theft, sabotage, gross insubordination. Documentation is key in these situations. Disciplinary action must be taken Immediately and applied consistently. TERMINATION refers to failure to perform to expectations. Document and advise the" employ ee. LAYOFT" refers to a status in which the employ ee is subject to recall. It is not a dismissal. POSITION ELIMINATION refers permanent elimination of a job because of business condi tions. It is not a dismissal. Breaking the News Individual circumstances will ultimately dic tate the terms of the dismissal. And, no amount of preparation will completely take the sting our of Job loss. But careful forethought can ensure that the company is legally protected and that both the dismissed individual and supervisor emerge with their self-esteem Intact. • Make sure you have completed all necessary documentation. • Explain the exact reasons for the dismissal, being specific in business terms as oppose to per sonal reasons. • Don't tell anyone, other than those who have a specific need to know, that an individual will be discharged. A leak will compromise your leadership and Increase the employee's resent ment. In addition, over publicizing the informa tion makes you liable for a defamation claim. • Have the Indlvlduals's immediate supervisor deliver the message. • Describe the exit Interview process. Realize that the employee may not comprehend all of this at this time. Outline the details of transfer- ring responsibili ties, personal ef fects, company property, sever ance, continued health-insurance coverage, etc. • Listen as the em ployee vents feelings. Don't argue. Be sympa thetic without compromising the decision. • Be considerate of the employee's dignity. Avoid asking them to clean out their desk or locker immediately and leave, or having a security guard escort the individual from the building. Instead, schedule the meeting near the end of the week and for late in the day. You may encourage them to telephone a friend or family member to pick them up • Public places, such as restaurants, are favor ite settings to reduce the risk of an emotional scene. However, a closed-door session may bet ter preserve the employee's privacy. Aftermath Breaking the news to the dismissed employee is not your only task. You must also face the rest of your staff. Here are three steps for mini mizing the disruption a dismissal causes among staff members; Step 1: Prepare yourself Make sure your feel confident about what you've done. Step 2; Initiate conversation. Talk openly with the ex-employee's friends to reassure them that their jobs are secure, if that seems necessary. Step 3: Know the law. Disclose the circumstances only to those peo ple who need to know for business purposes. A Tough Job Dismissals are a devastating event for the em ployee. But the experience isn't always that much better on the other side of the desk. It Is common to feel some anxiety, quilt or loss. Af ter all, a dismissal is a mutual failure for the manager who thought he hired the right em ployee for the position. Don't Ignore your own need for consolation after the announcement has been made. If you follow these guidelines, you will have made the best out of something that will always be difficult. You will have demonstrated firm and sensitive leadership to your subordinates, thereby enhancing your effectiveness as a busi ness owner. Amy Edmunds is the owner of Executive Re flections, an employment service providing temporary help. 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