Saturday, November 13,2010 -Thomasville Times - B5
BUSINESS
ASK THE COACH
Build your organization by building your people
TAMMY HOLYFIELD
Business Columnist
Dear Coach,
We are experiencing
a lack of motivation in
our organization. How
can we do a better job at
tracting, motivating and
keeping the right people?
— Signed,
Frustrated hy
Lazy People
Dear Frustrated,
Many organizational
leaders are puzzled by
unsuccessful attempts
to improve morale and
retention. Often em
ployees are disengaged
due to a lack of clear
purpose, direction
and accountabhity. To
maximize motivation
we need to first commu
nicate clearly expecta
tions and then reward
according to results.
Here are a few ways to
Increase motivation in
your environment and
become a people builder.
Show Appreciation
Every time you say
“thank you” to another
person you literally con
tribute to the Increase
their self-esteem and
improve their self-image.
You give them a surge of
energy and make them
feel that their effort was
valuable and worthwhile.
You empower and mo
tivate them to do more.
This attitude of appre
ciation will also attract
and retain key employ
ees. You will be amazed
by how eager other
people win be to help
you in whatever project
you are working on.
Approval and Praise
Psychological test
reveal that when chil
dren are encouraged,
approved and praise
by authority figures or
people they look up to,
their energy levels rise,
their heart and respira
tion rates increase. They
are happier and consis
tently have a positive
world view. The same
applies to adults when
given positive feed
back on job or project
performance. When
you go around prais
ing and giving genuine
approval to people for
their accomplishments,
great and small, you
will be surprised by the
increased willingness
to get more done. Praise
and approval produces
a healthier environ
ment in the workplace.
Make Others Feel
Important
One of the most valu
able lessons in leader
ship today is to make
other people feel impor
tant. Dale Carnegie was
an early proponent of
what is now called re
sponsibility assumption.
One of the core ideas
in his books is that it is
possible to change other
people’s behavior by
changing one’s reaction
to them. Carnegie says,
“You can make more
friends in two months
by becoming interested
in other people than
you can in two years by
trying to get other people
interested in you.” Mak
ing people feel important
is like timning on a pro
ductivity switch that has
been surged with a bolt
of lightning. People wlU
work at new levels when
they have been made feel
like a valuable asset to
, the overall organization.
Pay Attention When
They Talk
Another way to empow
er others, to build their
self-esteem and make
them feel Important is
simply to pay close atten
tion to them when they
talk. The great majority
of people are so busy
trying to be heard that
they become impatient
when others are talk
ing. Remember, the most
important single activ
ity that takes place over
time is listening intently
to the other person when
he or she is talking
and expressing him or
herself. Listening is an
art and a learned skill
that makes people feel
special and respected.
Be a People Builder
The most successful
leaders and organiza
tions understand the
secret to success is being
a people builder. Again,
the general rules for
empowering the people
around you, which apply
to everyone you meet, are
appreciation, approval,
and attention. Voice your
thanks and gratitude
toothers. Praise them
for accomplishments.
And pay close attention
to them when they talk
and want to interact
with you. These three
behaviors alone will take
motivation to new levels
and make you a master
of human interaction.
Tammy Holyfield is
the founder and CEO of
Holyfield Consulting, a
business and personal
development company.
Holyfield Consulting
works with business pro
fessionals, entrepreneurs,
CEO’s, managers, leaders
and individuals from all
walks of life, teaching
skills that are proven.
For information, visit
www.tammyholyfield.
com or call (336) 988-5635.
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53
53
(:00) Fort Knox: Secrets Revealed
Pawn Stars
Pawn Stars
American Pickers eb
Pawn Stars
Pawn Stars
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Restoration
Pawn Stars
Pawn Stars
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33
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“One Angry Juror” (2010) Jessica Capshaw. eb
How I Met
How 1 Met
Frasier
Frasier
Frasier
Will/Grace
MSNBC
50
43
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♦Hardball Chris Matthews
♦Countdown
♦Rachel Maddow Show
♦The Last Word
♦Countdown
♦Rachel Maddow Show
♦The Last Word
MTV
77
36
’70s Show
True Life
True Life
True Life
World
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16and Pregnants
True Life
NGC
70
45
Doomsday
Explorer
America Before Columbus
Lost Gold-Ages
America Before Columbus
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18
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My Wife
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Hates Chris
Lopez
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Lopez
SPIKE
18
40
CSI
•UFC Unleashed
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When Stunts Go Bad
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51
61
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SYFY
45
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Tokko
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Hollywood
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TBS
73
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Seinfeld
Seinfeld
Family Guy
Family Guy
Family Guy
Family Guy
Family Guy
Family Guy
♦Conan (N)
♦Lopez Tonight (N)
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TCM
57
57
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44
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TNT
71
44
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Bones EB
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48
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Total
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54
54
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56
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Llena de Amor (N) (SS)
Eva Luna (SS)
SoyTuDueha (N) (SS)
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Impacto
Noticiero
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USA
50
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36
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77
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Entourage
Enthusiasm
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